We stayed at the Hilton Dubai Creek for 4 nights. We arrived at 1am where
we were checked in by Althaf; I found his manner to be very unwelcoming
but I was tired & put it down to myself being a little irritable; an offer
of refreshments would have been most welcome at this point.
Our room was very impressive & had a great view of the creek, so no
We had access to the executive lounge where we could take breakfast
(limited menu), free soft drinks during the day & happy hour from 6-8 each
evening where some hot snacks were served. The area is quite small & was
unfortunately over-run with business people conducting meetings whenever we
ventured into there. They seemed to have no respect for other guests who
had paid for this facility & were quite happy to act as they would in their place of work, moving furniture about & generally just taking over the place; each one trying to talk above the other! This behaviour also happened at the pool area in the late afternoon on two occasions.
Breakfast in the lounge was quite limited but omelettes & bacon could be
ordered…but only do that if you have plenty of time; the service was a little on the slow side with a wait of up to 20 mins for an omelette......however, they were worth the wait!
Disappointingly free Wi-Fi is only available in the Executive Lounge & our
experience of it there was very frustrating as generally we couldn't connect. We had just travelled through Cambodia & Vietnam & had received a
better Wi-Fi availability & service throughout all the hotels we stayed in over there.
The pool area is quite small but a nice place to relax for a few hours.
We found the hotels lifts to be the most inadequate we have ever experienced
in a hotel; there are only two to service all guests, both holding only 8
people & taking forever to arrive when called. We found other guests to be
just as frustrated by this.
There is a small bar on the ground level which we visited twice. On both
occasions I was a little uncomfortable with the same couple of ladies who
were sitting alone at the bar; I found their behaviour towards some of the
business men a little dubious to say the least! Apart from that, the bar
has quite a cold, clinical feel to it, which was OK for a night cap but
wasn't a place I could have relaxed in.
The location of the hotel didn't really suit our needs & whilst we had
researched the area, with hindsight, a beach location would have been a
better choice for us… a word of warning if you are considering the Hilton by the beach, just be aware that there is major construction work being carried out at either side of the hotel, so you would hear the related noise.
On our last night we asked reception to re-book our pick-up time from 4:15am
to 5:45am the following morning; the phones were busy at the time & we were
told that it would be done as soon as a phone became available & that we should consider it done. However, we were awoken at 4:15am by reception calling us to say that our driver was waiting for us! Of course, the member of staff who was supposed to have done this for us was no where to be seen.
When we did check out it was the same unfriendly member of staff who had checked us in, Althaf; his manner being just as abrupt & unfriendly as it was four days earlier! I felt like we were inconveniencing him & was offended by his manner!
However, there were many staff who were friendly & helpful but compared to other Hiltons we have stayed in, we found this to be one of the worst & would not return.
- Official Description (provided by the hotel):
- Conveniently located, Hilton Dubai Creek offers elegant guest rooms and suites with spectacular views of the city skyline. Designed by Carlos Ott, the hotel is an architectural landmark featuring modern décor. An ideal location for business or leisure travelers, this Dubai hotel is conveniently situated just minutes from the financial district, airport and many local attractions. Discover Dubai and take in attractions such as the Burj Khalifa and Dubai Fountains. Explore the centuries-old marketplace along the Creek, boasting colorful souks with an array of goods or shop for designer fashion labels in one of 70 Dubai malls. Retire to a spacious Guest Room or upgrade to an upper-floor Deluxe or Executive Room, with 270 degree vistas of the creek and city. Relax, work or entertain in sophisticated surroundings and experience legendary Hilton hospitality and service. Unwind at the rooftop pool with stunning views of Dubai Creek. Stay in shape in the fitness center or play golf at nearby Dubai Creek Golf & Yacht Club. Take the complimentary shuttle to the private beach at Hilton Dubai Jumeirah Resort. Host a meeting in one of our modern meeting spaces and stay connected to work in the fully serviced business center. Complimentary WiFi is available in public areas. Enjoy modern classics at Glasshouse Brasserie, French cuisine at our casual-chic bistro Table 9, or a poolside BBQ meal at The Edge Pool & Bar. ... more less
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- Also Known As:
- Hilton Dubai Creek Hotel Dubai
- Dubai Hilton