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“Small Hotel, Huge Rooms”
5 of 5 bubbles Review of Hilton Dubai Creek

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Hilton Dubai Creek
Ranked #87 of 541 Hotels in Dubai
Certificate of Excellence
Jalalabad, Afghanistan
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Small Hotel, Huge Rooms”
5 of 5 bubbles Reviewed March 8, 2013

While heading to the US from Afghanistan for business, I stayed two nights at this hotel in the Superior Room with a creek view. The room was beautifully appointed, with large windows overlooking the creek and city. The bed was very comfortable (as with all the Hiltons I've stayed in), and the shower was a huge walk in type (so no puddle on the floor as with so many hotels).

There is a nice bar downstairs and a relatively small lobby area. It was easy to taxi to all the "hot spots" from the hotel, and there are many nice restaurants in the area. The price wasn't cheap, but not too bad. I believe it was about $250 a night.

  • Stayed October 2012, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank michaelc640
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this review, March 10, 2013
Dear michaelc640,

Thanks a lot for your time in posting a review of your stay with us at the Hilton Dubai Creek last October.

I am delighted to take note of the satisfaction you had on the overall service and facilities we have offered you during your stay especially on the room and bathroom, the Issimo bar as well as the accessibility of our hotel to places of interest in Dubai.

We are grateful for your positive feedback and for sharing your stay experience with other prospective Dubai travellers.

I am glad that we were able to meet your expectations so we all look forward to welcoming you back to the Hilton Dubai Creek in the near future.

Please feel free to contact me directly should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (546)
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Brno, Czech Republic
Level Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed March 6, 2013

i was here with my girlfriend and her daughter (14) in 2nd week of February and we loved it. We spent here 6 wonderful days. We had the king deluxe suite, situated on the 8th floor, next to elevator, non smoking - like we asked. We arrived at 1AM, so we were tired from long flight, check in was super fast and room was ready. We tried both breakfests, main and in executive lounge, and they were both OK, well, the main breakfest has larger selection of meals, of course, but only thing I've missed in the executive lounge breakfest was bacon - there were crambled eggs, but no bacon :( Our room was spacious, clean, housekeeping was perfect, nespresso coffee machine in the room was a nice surprise for me. Hotel is well located, in 10mins you are at Burj Khalifa by taxi, or you can cross the river on the boat bus, metro station is about 300m from hotel.. We had few demands, hotel concierges were always helpful, roof top swimming pool was also great. We are looking forward to our next visit in this hotel..

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jan P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this review, March 10, 2013
Dear Jan P,

Thank you for posting a review of your recent stay at the Hilton Dubai Creek.

It is really a pleasure to read your comments on staying with us for a winter break as it expresses your gratifying experiences in our hotel.

We are happy knowing that we were able to meet the expectations of a Hilton stay and that you all have enjoyed our location, the service of our team members and facilities we have offered, as this is what we always strive to achieve and provide our valued guests.

On the other hand, as a basis of our improvement, rest assured that we have taken note of your feedback with regards to the breakfast items being offered in our Executive Lounge.

We all look forward to welcoming you and your family back to the Hilton Dubai Creek in the nearest future so please do not hesitate to contact me directly should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston
Level Contributor
19 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed March 2, 2013

I stayed at this hotel for two nights in January. I could have opted for the other Hilton property on Jumeirah Beach, but because of reviews mentioning construction and our late arrival in Dubai, I chose the Dubai Creek. The hotel is really only 15 minutes or so from the Dubai Airport, making it convenient for late arrivals. The rooms are very well appointed, particularly the rooms at the end of the hallway facing the Creek with huge windows on both sides. The decor is modern and clean and the bahtrooms are of good size with excellent amenities. The location makes it very convenient to visity Bastakyia, the Souqs, and Dubai Creek. There is a small but nice pool located on the roof, offering nice views and a quiet place to relax.

The Executive Lounge is located on the Mezzanine floor and provides breakfast and evening snacks and cocktails. The breakfast was good but the presentation needs to be updated, as the food tables against the wall with green tablecloths make you feel like you are at a cheap all you can eat buffet. The tables in the lounge are also too small and too low for eating or working, making the lounge, which is quite large, somewhat inedequate. There is a nice terrace outside with tables where you can also enjoy breakfast or the evening fare. The hotel also needs to staff the lounge with a receptionist who is knowledgeable about Dubai. We had basic questions about distances and transportation and were told to go to the Reception desk in the main lobby as the lounge attendant behind the desk had no clue. The whole purpose of having an Executive Lounge is to offer convenience for your loyal guests. I must say that the waiters and bartender in the lounge were very good and efficient.

Overall this hotel offers good value and good service but it needs to better train its staff. I had the opportunity to visit the Hilton Jumeirah and really enjoyed the beach and pool facilities as well as the overall feel of the property. The staff there was far more proactive and better trained.

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RCLBoston
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this review, March 3, 2013
Dear RCLBoston,

Thank you for posting a review of your stay at the Hilton Dubai Creek early this year.

It is nice to know that you also find our location convenient due to our close proximity to the Dubai airport, an advantage for us since many travellers are passing by Dubai for stop-over and although we are far from the beach area, our daily shuttle service to the resort guarantees our guests a chance to enjoy the sun and sea amidst being in a city hotel.

I am really delighted to read that you have enjoyed your room set-up and the amenities we offer, our rooftop pool and its facilities as well as your trips to nearby places of interest.

While you find our Executive Lounge to your liking in general, I regret that it did not meet your full expectation. Nonetheless, we thank you for your comments and suggestion of updating the presentation of the buffet table, changing the size of the tables as well as on the capability of our team member manning the lounge reception. I appreciate that you brought these observations to our attention, which we take positively as a constructive feedback.

While we apologize for any inconvenience caused to you, rest assured that we will take the necessary corrective action especially with regards to staff re-training, to ensure an improved service and facilities in the lounge.

Once again, thank you for your feedback and we will look forward to welcoming you back to the Hilton Dubai Creek in the near future.

Please feel free to contact me directly should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Birmingham Traveller
Level Contributor
32 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed February 27, 2013

We stayed here for 2 nights before joining a cruise. The hotel is spotlessly clean and the staff are very helpful and friendly. We were in an executive room which includes complimentary breakfast, afternoon tea and they have a free happy 2 hours from 6pm - 8pm. All in a seperate executive lounge, with snacks. Our friends were in the same room but it was a corner room and their bathroom was a little dark but ours was fine. There was a rooftop pool which didn't have many sunbeds but we didn't find this a problem. The hotel also have a car that will pick upto 4 people from the airport free of charge if you order 24 hours in advance.
On the down side this hotel is along way from the beaches but taxis are very cheap.

Room Tip: The executive rooms are on higher floors and have the complimentary refreshments
See more room tips
  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Potty41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this review, March 2, 2013
Dear potty41,

Thank you for posting a review of your recent stay at the Hilton Dubai Creek.

I truly appreciate your positive feedback on our hotel especially on the attitude and service you received from our team members as well as on using the available facilities in our Executive floor room including access to the Executive Lounge with its daily offerings as well as the airport transfer. I am happy to note that you have completely enjoyed your room and our rooftop pool bar.

While it is true that we are situated in the city and far from the beach area, this will not hinder you from enjoying the beach as we offer scheduled shuttle service there for our guests, which can be arranged through our Concierge desk.

Otherwise, as you have mentioned, taxis are very cheap, and if one chooses to explore Dubai and be adventurous can use other cheaper mode of transports accessible in short distance from the hotel.

Once again, thank you for sharing your experiences of staying with us with other travellers and we all hope that we can have the chance again to welcome you back to the Hilton Dubai Creek in the near future.

Please do not hesitate to contact me directly should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aberdeen
Level Contributor
81 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed February 26, 2013

Ideal location for visiting the Souks, with three within 25-30minutes walking. There is easy access to the malls via the metro, about a 10 minute walk away. Close to water taxis to explore the Creek. The hotel has excellent service with friendly staff. A daily shuttle service runs to the sister hotel on Jumeirah beach means it is possible to have a day on the sand if wished. We paid to upgrade and were rewarded with an outstanding view. Cost of internet access is annoying - free in the executive lounge but not anywhere else.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Chris V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this review, February 27, 2013
Dear Chris V,

Thank you for posting a review of your recent stay with us at the Hilton Dubai Creek and for sharing with other travellers your holiday experiences in Dubai.

I am delighted to know that you find our location ideal for visiting souk area around town as well as for appreciating our accessibility to different modes of transport in exploring the city.

While we are truly grateful for your positive comments with regards to our overall services and facilities, I regret to acknowledge your disappointment of using our Internet service.

Please accept our sincere apologies for the inconvenience and I would assure you that we are already in the process of finding alternatives for this service that will suit our guests’ requirement.

Hope this slight misgiving will not stop you from considering a repeat stay since we are already looking forward to welcoming you back to the Hilton Dubai Creek in the near future.

Please do not hesitate to contact me directly should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
48 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed February 26, 2013 via mobile

6 night stay, Difficult to fault, huge room, view to die for from the rooftop pool, every member of staff you encounter is helpful, charming and friendly. very impressed, go to the curry night! The food is better than Asha's

Stayed February 2013, traveled as a couple
Helpful?
1 Thank hungrynthirsty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this review, February 27, 2013
Dear hungrynthirsty,

Thank you for posting a review of your recent stay at the Hilton Dubai Creek.

A review like this makes us all pleased and inspired as it simply speaks of satisfaction over your experience of staying with us, which is what we always strive to achieve and provide our valued guests.

Needless to say, we are so grateful for all the positive comments and we are so delighted that you find time to express your appreciation on what we have offered during your stay especially with your dining experience.

Happy to note that you enjoyed your overall stay with us and that you were impressed with your experience so we all look forward to welcoming you back to the Hilton Dubai Creek in the nearest future.

Please do not hesitate to contact me directly should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surabaya, Indonesia
Level Contributor
240 reviews
237 hotel reviews
common_n_hotel_reviews_1bd8 150 helpful votes
5 of 5 bubbles Reviewed February 26, 2013

Stay for 2 nights here.
Superb property, 5 stars, spacious rooms overlooking creek.
Only downside, when you hail a cab, make sure that the bell boy hail the regular cab not the hotel cab. To hail regular cab, is a bit difficult because of the position of the hotel entrance, nevertheless you can wait in lobby
Other than this, I can recommend this property.

  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Alexandre N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this review, February 27, 2013
Dear Alexandre,

Thank you for posting a review of your recent stay at the Hilton Dubai Creek.

I am pleased to note that you have enjoyed your stay with us and found our overall service and facilities to your satisfaction, as this is what we always strive to achieve and provide our valued guests.

We are grateful for your positive feedback and rest assured that I have taken note of your comments regarding the regular cabs (taxis) so we can come up with ways to increase availability to lessen the waiting time.

Thank you for your recommendation and we look forward to welcoming you back to the Hilton Dubai Creek in the nearest future.

Please do not hesitate to contact me directly should you need my personal assistance with your next booking.

Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Dubai Creek

Property: Hilton Dubai Creek
Address: Beniyas Road, Deira Business District | 6b Street, 4; Rigga Al Buteen, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#44 Romantic Hotel in Dubai
#55 Family Hotel in Dubai
#56 Spa Hotel in Dubai
#56 Business Hotel in Dubai
#82 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Hilton Dubai Creek 5*
Number of rooms: 150
Official Description (provided by the hotel):
Conveniently located, Hilton Dubai Creek offers elegant guest rooms and suites with spectacular views of the city skyline. Designed by Carlos Ott, the hotel is an architectural landmark featuring modern décor. An ideal location for business or leisure travelers, this Dubai hotel is conveniently situated just minutes from the financial district, airport and many local attractions. Discover Dubai and take in attractions such as the Burj Khalifa and Dubai Fountains. Explore the centuries-old marketplace along the Creek, boasting colorful souks with an array of goods or shop for designer fashion labels in one of 70 Dubai malls. Retire to a spacious Guest Room or upgrade to an upper-floor Deluxe or Executive Room, with 270 degree vistas of the creek and city. Relax, work or entertain in sophisticated surroundings and experience legendary Hilton hospitality and service. Unwind at the rooftop pool with stunning views of Dubai Creek. Stay in shape in the fitness center or play golf at nearby Dubai Creek Golf & Yacht Club. Take the complimentary shuttle to the private beach at Hilton Dubai Jumeirah Resort. Host a meeting in one of our modern meeting spaces and stay connected to work in the fully serviced business center. Complimentary WiFi is available in public areas. Enjoy modern classics at Glasshouse Brasserie, French cuisine at our casual-chic bistro Table 9, or a poolside BBQ meal at The Edge Pool & Bar. ... more   less 
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Also Known As:
Hilton Dubai Creek Hotel Dubai
Dubai Hilton

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