There's a prominent sign in reception saying that Hilton will fix any problems and "make it right". We had an issue where we went to the Dubai Jumeirah Beach (free access for residents) and were given the wrong timings for the shuttle bus return which left us having to get a taxi back (not a short journey).
It wasnt a big issue in the scheme of things but cost us 80 dirams, the concerning thing however was the hotels reponse to fixing it or not fixing it as it turned out. I spoke to the concierge on the phone and was kept waiting for 15 minutes while they figured out what could be done. It seemed they were trying to find out who had given us the wrong information and hold them responsible. Eventually they came back and all that the head concierge would say was that he had been told to pay our taxi fare out of his own pocket. Upon my return I mailed the hotel manager and got a response just saying "its all fixed". So my conlcusion is they wont "make it right" at all.
Otherwise its a nice hotel but if you have stayed in a 5* hotel you would realise that this wasnt one. There were various niggles like the slow internet, slow lift, showers that went hot and cold etc. We were upgraded to a large room on teh fornt of the hotel as gold hhonors members which was nice, but bare in mind its facing a busy main rod. So overall its a nice hotel but I think you can do better unless you can enjoy the perks of hhonors.
- Official Description (provided by the hotel):
- Conveniently located, Hilton Dubai Creek offers elegant guest rooms and suites with spectacular views of the city skyline. Designed by Carlos Ott, the hotel is an architectural landmark featuring modern décor. An ideal location for business or leisure travelers, this Dubai hotel is conveniently situated just minutes from the financial district, airport and many local attractions. Discover Dubai and take in attractions such as the Burj Khalifa and Dubai Fountains. Explore the centuries-old marketplace along the Creek, boasting colorful souks with an array of goods or shop for designer fashion labels in one of 70 Dubai malls. Retire to a spacious Guest Room or upgrade to an upper-floor Deluxe or Executive Room, with 270 degree vistas of the creek and city. Relax, work or entertain in sophisticated surroundings and experience legendary Hilton hospitality and service. Unwind at the rooftop pool with stunning views of Dubai Creek. Stay in shape in the fitness center or play golf at nearby Dubai Creek Golf & Yacht Club. Take the complimentary shuttle to the private beach at Hilton Dubai Jumeirah Resort. Host a meeting in one of our modern meeting spaces and stay connected to work in the fully serviced business center. Complimentary WiFi is available in public areas. Enjoy modern classics at Glasshouse Brasserie, French cuisine at our casual-chic bistro Table 9, or a poolside BBQ meal at The Edge Pool & Bar. ... more less
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- Also Known As:
- Hilton Dubai Creek Hotel Dubai
- Dubai Hilton