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“Over rated”
Review of Hilton Dubai Creek

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Hilton Dubai Creek
Ranked #98 of 549 Hotels in Dubai
Certificate of Excellence
Abuja, Abuja Capital Territory, Nigeria
Level 4 Contributor
36 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Over rated”
Reviewed November 10, 2012

Staff friendly and food was okay views were nice along with the location.problems included Internet wifi no connectivity even though I was entitled.spent two days trying to fix the problem.the phone in the room left a constant message on despite no messages.They could not rectify the problem till I left. The gym is very small with not much equipments think it needs a revamp.they don't usually give you any special treatments bcos you are a member, you may have to ask and even at that they may not give you your entitlements. They did not offer complimentary fruitsin the room which is a usual in other hiltons.

Room Tip: Room with a view
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Zaraandco J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this review, November 13, 2012
Dear Zaraandco J,

Thank you for taking the time in sharing your experience regarding your recent stay at the Hilton Dubai Creek.

We truly appreciate receiving your feedback and for bringing to our attention the issues you experienced while in house.

Needless to say, we are happy for your positive comments towards our team members and the food we served.

We regret, however, that we were not able to meet your full expectations on this occasion due to our Internet service.

Please accept our sincere apologies for the inconvenience and rest assured that we have taken your comments and suggestions seriously and corresponding corrective measures have been set up to ensure better service and facilities.

Hope that the inconvenienced you experienced will not hinder you from considering a repeat stay with us as we look forward to the opportunity of welcoming you back in the nearest future.

Please do not hesitate to contact me directly should I be of further assistance.

Yours sincerely,


Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Stourbridge, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 7, 2012

The hotel overall was of a good standard, however I had a problem with items being stolen from my room, the staff were completely unapproachable and would not accept that a member of their staff was responsible for the theft. When I started to explain how I would report the matter to the police they pretended not to understand English, not what I expect from this chain.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gareth J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Director of Operations at Hilton Dubai Creek, responded to this review, November 26, 2012
Dear Gareth J,

Thank you for posting your review of your recent stay with us.

I am delighted to note that you were satisfied with our overall service and facilities, as this is what we strive to achieve and provide to all our valued guests.

I regret, however, to read of your sentiments regarding your missing personal items so I have immediately arranged for our Executive Housekeeper to contact you and to confirm that the items were in fact being kept in our Lost & Found section from the date of your departure.

On behalf of my team, please accept my sincere apologies for the slight miscommunication that occurred and hope that the manner your concern has been taken care of and resolved was to your satisfaction.

Rest assured that we will carry out staff re-training to ensure that such interaction from our team members is not to be repeated.

As agreed, you will arrange a person to collect the items from the hotel.

We all look forward to welcoming you back in the nearest future and please do not hesitate to contact me directly should you need my personal assistance.

Yours sincerely,

Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
shrewsbury_7
Level 5 Contributor
79 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed November 4, 2012 via mobile

We stayed here for six nights in an executive plus room. Executive loung a great option for complimentary evening drinks whilst sat outside - lovely and warm evenings at this time of the year
It was worth paying a little extra for the room - all round views of the Creek.
Housekeeping by Cris (or Iris) was exceptional.
We had three easy trips using the hotel complimentary shuttle to the beach on one occasion coming back via taxi after an evening spent walking along the Walk and then going to the Dubai Marina and eating at an Indian Restaurant with great water views ( called Zafron).
The Hilton at the beach provides towels, sunbeds etc and we even had big waves the one day.
Man with camels at beach charges 50 dhms if kids want a camel ride
Good options for safe walking along the creek straight from the hotel with1drh abra rides with about a quarter of an hour walk.
Also used Arabian team adventures for desert safari (very efficient and great fun) and the radison blu owned Al Mansour Dhow which is 'parked' on the quay side a short walk away for a meal and cruise ( also fine)
All in all really nice hotel and staff who made a real effort to make our stay as good as possible

Stayed October 2012, traveled as a couple
Helpful?
2 Thank Shrewsbury-7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Manager at Hilton Dubai Creek, responded to this review, November 11, 2012
Dear Shrewbury_7,

Thank you for posting your fantastic review and appreciate your comments.

I hope to see you soon!


Kind regards,

Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Belgium
Level 6 Contributor
208 reviews
140 hotel reviews
common_n_hotel_reviews_1bd8 114 helpful votes
Reviewed November 2, 2012

Very good location not far from the airport and very convenient if you're coming with a very late flight as we had. A short jump from the airport costs about 40 AED, not expensive and surely the best way to move through Dubai.
This boutique hotel, modern with steel and glass is very pleasant, offers very comfortable rooms with all the amenities you can expect for this type of hotels.
Breaffastis taken on the first floor and is very complete with warm show cooking. The only negative aspect is the airco sometimes too strong and cold.
On the roof, on the 14th floor, you will find a small pool but helpful when hot, a terrace bar and an amazing view on the skyline of Dubai with the Burj khalifa tower so high in the sky. Just closer, the creek with the famous ships of dubai.
If you wanna move, taxi is the solution because dubai is very huge and note made for pedestrians.
We spent our first day at the beach at the hotel hilton jumerah beach and one of the advantage of a stay at the dubai creek is the possibility to enjoy the free shuttle to drive between the two hotels. Schedule : 11am to go and 4pm to come back.
The jumerah beach offers as well all you can expect from a beach hotel.
The staff of the hotel welcomes you always very warmly and one of the employee, Shanneh, tried always to do his best for you. They probably wait for a tip but not always and the attitude is always the same.
The old town with Bastakyia district ans the souks are very close to the hotel but not within walking distance. A rountrip by taxi will cost about 35AED....
In summary and to make a long story short, a very nice hotel with warm welcome, a good situation and a wonderful view on Dubai

Room Tip: Ask for a non smoking floor
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank oliveerpent
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Manager at Hilton Dubai Creek, responded to this review, November 4, 2012
Dear Oliveerpent,

Delighted you had a nice time and enjoyed your stay with us.

Thanks for your kind comments, which has been my pleasure to share with the team.

Hope to see you soon!


Kind regards,


Kind regards,

Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Staveley, United Kingdom
Level 5 Contributor
98 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
Reviewed October 31, 2012

We had a lovely big room with fabulous views over the creek in Dubai. It was a great location only five minutes walk from the train station and ferry across the creek.

There's a daily shuttle bus to their beach resort as well.

The room was clean and the staff were polite, friendly and helpful.

There was a good choice at breakfast and good service.

We wanted to sightsee the old part of Dubai and the hotel was perfect for this. It was only a ten minute taxi ride to the Dubai Mall and Burj Khalifa so well situated.

We would certainly go there again for this type of holiday.

Room Tip: Creek view rooms are great and you can see the Burj Khalifa but there is a little bit of traffic noi...
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kuffy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Manager at Hilton Dubai Creek, responded to this review, November 4, 2012
Dear Kuffy,

Thank you very much for your positive comments regarding the service and hospitality you received during your recent stay at the hotel, it was a pleasure !

Hope to see you soon!


Kind regards,

Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore
Level 5 Contributor
49 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed October 30, 2012

This is our first time in Dubai, staying in Hilton Dubai Creek brings us closer to the traditional markets (called souks). The spice, gold and fish souks are only 5-8mins drive from the hotel, and only less than 15mins drive from the Burj Khalifa.

Rooms are very big, clean and very well maintained. The reception is manned by a very good concierge (we had help from Mr Chandran many times in our 3 night stay there) with very good recommendations for lunch and dinner venues. Parking is free for hotel guests and the carpark is easy to navigate, no need for any parking coupons validation upon exit.

We will definitely stay here again the next time we are in Dubai.

Room Tip: We stayed in Room 406, which has a good view over the creek.
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  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MuffinEats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Manager at Hilton Dubai Creek, responded to this review, November 4, 2012
Dear MuffinEats,

Thank you and enjoyed your comments!

Kind regards,

Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
DUNFERMLINE
Level 5 Contributor
85 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed October 30, 2012

We stayed at the Hotel for overnight stop over, Hotel was amazing, lovely resturant, swimming roof top pool. Would recommend this Hotel, if visiting we will def stay here again.
we went up the highest building this is well worth seeing. Shopping malls are everyhwere and at night you can watch the fountain to music amazing.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank M16RRT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HiltonDXBCreek, Manager at Hilton Dubai Creek, responded to this review, November 4, 2012
Dear Lamond,

Thank you for your kind comments and I am delighted you enjoyed your stay with us.


Kind regards,

Tamer Tantawi
Director of Operations
Hilton Dubai Creek
T: +971 4 2127501 | Email: Tamer.Tantawi@hilton.com
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Dubai Creek

Property: Hilton Dubai Creek
Address: Beniyas Road, Deira Business District | 6b Street, 4; Rigga Al Buteen, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#44 Romantic Hotel in Dubai
#55 Family Hotel in Dubai
#56 Business Hotel in Dubai
#62 Spa Hotel in Dubai
#89 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:5 star — Hilton Dubai Creek 5*
Number of rooms: 150
Official Description (provided by the hotel):
Conveniently located, Hilton Dubai Creek offers elegant guest rooms and suites with spectacular views of the city skyline. Designed by Carlos Ott, the hotel is an architectural landmark featuring modern décor. An ideal location for business or leisure travelers, this Dubai hotel is conveniently situated just minutes from the financial district, airport and many local attractions. Discover Dubai and take in attractions such as the Burj Khalifa and Dubai Fountains. Explore the centuries-old marketplace along the Creek, boasting colorful souks with an array of goods or shop for designer fashion labels in one of 70 Dubai malls. Retire to a spacious Guest Room or upgrade to an upper-floor Deluxe or Executive Room, with 270 degree vistas of the creek and city. Relax, work or entertain in sophisticated surroundings and experience legendary Hilton hospitality and service. Unwind at the rooftop pool with stunning views of Dubai Creek. Stay in shape in the fitness center or play golf at nearby Dubai Creek Golf & Yacht Club. Take the complimentary shuttle to the private beach at Hilton Dubai Jumeirah Resort. Host a meeting in one of our modern meeting spaces and stay connected to work in the fully serviced business center. Complimentary WiFi is available in public areas. Enjoy modern classics at Glasshouse Brasserie, French cuisine at our casual-chic bistro Table 9, or a poolside BBQ meal at The Edge Pool & Bar. ... more   less 
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Also Known As:
Hilton Dubai Creek Hotel Dubai
Dubai Hilton

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