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“Immaculate hotel”
Review of Grand Hyatt Dubai

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Grand Hyatt Dubai
Ranked #68 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed May 18, 2014 via mobile

Really lovely hotel...everything is very well kept. The rooms are exceptionally large and very comfortable. The only small complaint I might have is the long walk from the elevators to some of the rooms since the hotel is quite large. Other than that tiny inconvenience, its a great hotel and we'd definitely stay there again.

Stayed: May 2014, traveled with family
Thank ayeshahammaadg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this reviewResponded May 25, 2014

Dear Reviewer,

Thank you for taking the time to post your feedback on TripAdvisor especially your compliments about our guestrooms.

When you next return, we will be happy to offer you a room closer to the elevators as per your preferences.

We hope to see you back at Grand Hyatt Dubai in the near future!

Warm regards,

John W. Beveridge
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,165 - 2,171 of 4,049 reviews

Reviewed May 17, 2014

Stayed in beginning of March 2014. The hotell standard was excellent. The only things to complain about was the cleaning, which sometimes was done round four in the afternoon, not readdy when returning from the pool area. And some of the days there was a couple of young drunk russains, plaing music loud and being noicy. Otherwise the pool area was excellent, and so the restaurant. Somewhat priecey, but I think that is normal for better restaurants in Dubai (from what I have heard, it was my first visit). Our favourite was the Italian restaurant with very friendly personell. The hotel is a bit far away from the shoppingbeach, etc, but we know that when booking the hotel, and since we prefer pool before beach that was OK. Taxi is cheap in Dubai.

Stayed: March 2014, traveled as a couple
Thank Jesper R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this reviewResponded May 19, 2014

Dear Reviewer,

Thank you for taking the time to post your feedback on TripAdvisor and for your compliments towards our swimming pool area and Andiamo Italian restaurant.

We regret the inconvenience you experienced with the housekeeping service in your room. We will be sure to note your preferences in your guest profile when you visit us again to ensure a better experience for you.

We hope to welcome you back to Grand Hyatt Dubai again soon!

Warm regards,

John W. Beveridge
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2014

As soon as I entered the lobby there was a sense of spaciousness. The lobby was well decorated with ponds, streams, fish and a waterfall. Our room was well presented and spacious and the bed was very comfortable. The hotel ground was huge and we had a nice walk around the pool and the lush garden. There were plenty of restaurants to choose from. We have tried the Market Café for breakfast. We enjoyed the Indian Restaurant. The Wox Restaurant served good value noodle. The Japanese was not spectacular but still OK. The sandwiches, cakes and coffee were good. The service was impeccable from arrival to departure. The hotel was quite close to the airport without entering the busy shopping district, so there was no traffic jam, although it was a bit far from the Dubai Mall and Emirates Mall. We had a pleasant 15 minutes walk to the nearby Raffles Hotel and Shopping Mall one evening when it was not so hot. A very pleasant stay overall.

  • Stayed: April 2014, traveled as a couple
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Thank DWK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this reviewResponded May 19, 2014

Dear Reviewer,

We are delighted that you had such a pleasant experience with us at Grand Hyatt Dubai.

We greatly appreciate your compliments about our lobby, hotel grounds and our variety of restaurants.

We are fortunate to receive considerable positive feedback about our recreational facilities and are happy that you enjoyed them during your stay.

We hope to welcome you back to Grand Hyatt Dubai very soon!

Warm regards,

John W. Beveridge
General Manager

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Reviewed May 14, 2014

This is everything a five star hotel should be: Large excellently appointed rooms, lots of eating and drinking choices, first class professional staff who give excellent courteous service without being obsequious and the bonus of large grounds with a huge swimming pool complex.
It is only a few minutes from the airport. We spent an 18 hour stopover here and it would be difficult to know how it could have been better.

Room Tip: I doubt this hotel is prepared to let substandard rooms.
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  • Stayed: April 2014, traveled as a couple
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Thank billno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this reviewResponded May 19, 2014

Dear Reviewer,

Thank you for taking the time to post your feedback on TripAdvisor and we truly appreciate the comments you have shared with us, particularly about our hotel grounds.

Thank you also for recognising our colleagues and their service. Each of our associates holds a strong commitment to making each guest’s stay a memorable one and we will ensure that your encouraging comments are shared with them.

Warm regards,

John W. Beveridge
General Manager

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Reviewed May 14, 2014

Beautiful hotel, we visited May Fest tent and it was good experience.
The Austrian band made really good atmosphere, although we didn't understand much of the songs :), The food was normal, friendly staff and god service.

Only thing that was not up to expectations was the valet parking, where we were waiting for more than 5 to 8 minutes someone to take our car, so that we can go down.

Overall it was a great day.

B&M

  • Stayed: May 2014, traveled with friends
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Thank BaselA A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this reviewResponded May 19, 2014

Dear Reviewer,

We are delighted that you enjoyed the Maifest celebrations at Grand Hyatt Dubai. We hope you will return to experience Oktoberfest later in the year which also offers a traditional German festival atmosphere.

We regret the inconvenience you experienced with the valet and will work to ensure a better experience during your next visit.

Warm regards,

John W. Beveridge
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 14, 2014

Stayed last week for 3 nights. A fantastic hotel, quiet, spacious clean room with great views of the grounds. Only 10 minutes from the airport and around 15 minutes by taxi to Dubai Mall. Taxi's are cheap and are always available at the hotel. Rooms are serviced twice a day.

Room Tip: Ask for a room from level 4 up.
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  • Stayed: May 2014, traveled solo
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Thank Sue W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this reviewResponded May 19, 2014

Dear Reviewer,

Thank you for taking the time to post your positive feedback on TripAdvisor especially your compliments about our guestroom and hotel grounds.

Your referral is our biggest compliment and we look forward to welcoming you back very soon.

Warm regards,

John W. Beveridge
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 13, 2014

Really enjoyed my stay in this hotel, Spacious rooms, Big and beautiful Lobby with indoor garden, this prpoerty has a huge Garden land unlike other properties of 5 star hotels in Dubai, Good service, courteous staff.

Room Tip: Ask for higher floor to get a birds eye view of the city.
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  • Stayed: May 2014, traveled as a couple
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Thank Osteon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this reviewResponded May 19, 2014

Dear Reviewer,

Thank you for taking the time to share your recent stay experience with us through TripAdvisor. We are grateful for your compliments particularly about our gardens and service provided by our colleagues.

We hope to see you back at Grand Hyatt Dubai in the near future!

Warm regards,

John W. Beveridge
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Dubai

Address: Sheikh Rashid Rd, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Romantic Hotel in Dubai
#10 Family Hotel in Dubai
#10 Business Hotel in Dubai
#47 Spa Hotel in Dubai
#60 Luxury Hotel in Dubai
Price Range: $146 - $534 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grand Hyatt Dubai 5*
Number of rooms: 682
Reservation Options:
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Also Known As:
Grand Hyatt Dubai Hotel Dubai
Hyatt Dubai
Dubai Hyatt

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