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“Opulent Hotel. Impeccable service.”
Review of Grand Hyatt Dubai

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Grand Hyatt Dubai
Ranked #41 of 549 Hotels in Dubai
Certificate of Excellence
Brisbane, Australia
Level 4 Contributor
39 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
“Opulent Hotel. Impeccable service.”
Reviewed May 14, 2014

As soon as I entered the lobby there was a sense of spaciousness. The lobby was well decorated with ponds, streams, fish and a waterfall. Our room was well presented and spacious and the bed was very comfortable. The hotel ground was huge and we had a nice walk around the pool and the lush garden. There were plenty of restaurants to choose from. We have tried the Market Café for breakfast. We enjoyed the Indian Restaurant. The Wox Restaurant served good value noodle. The Japanese was not spectacular but still OK. The sandwiches, cakes and coffee were good. The service was impeccable from arrival to departure. The hotel was quite close to the airport without entering the busy shopping district, so there was no traffic jam, although it was a bit far from the Dubai Mall and Emirates Mall. We had a pleasant 15 minutes walk to the nearby Raffles Hotel and Shopping Mall one evening when it was not so hot. A very pleasant stay overall.

  • Stayed April 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DWK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, May 19, 2014
Dear Reviewer,

We are delighted that you had such a pleasant experience with us at Grand Hyatt Dubai.

We greatly appreciate your compliments about our lobby, hotel grounds and our variety of restaurants.

We are fortunate to receive considerable positive feedback about our recreational facilities and are happy that you enjoyed them during your stay.

We hope to welcome you back to Grand Hyatt Dubai very soon!

Warm regards,

John W. Beveridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,812 reviews from our community

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Rating summary
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Traveler tips help you choose the right room.   Room tips (544)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Indonesian first
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  • Japanese first
  • Korean first
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English first
Sydney, Australia
Level 4 Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 14, 2014

This is everything a five star hotel should be: Large excellently appointed rooms, lots of eating and drinking choices, first class professional staff who give excellent courteous service without being obsequious and the bonus of large grounds with a huge swimming pool complex.
It is only a few minutes from the airport. We spent an 18 hour stopover here and it would be difficult to know how it could have been better.

Room Tip: I doubt this hotel is prepared to let substandard rooms.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank billno
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, May 19, 2014
Dear Reviewer,

Thank you for taking the time to post your feedback on TripAdvisor and we truly appreciate the comments you have shared with us, particularly about our hotel grounds.

Thank you also for recognising our colleagues and their service. Each of our associates holds a strong commitment to making each guest’s stay a memorable one and we will ensure that your encouraging comments are shared with them.

Warm regards,

John W. Beveridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai
Level 4 Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed May 14, 2014

Beautiful hotel, we visited May Fest tent and it was good experience.
The Austrian band made really good atmosphere, although we didn't understand much of the songs :), The food was normal, friendly staff and god service.

Only thing that was not up to expectations was the valet parking, where we were waiting for more than 5 to 8 minutes someone to take our car, so that we can go down.

Overall it was a great day.

B&M

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Service
Helpful?
Thank BaselA A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, May 19, 2014
Dear Reviewer,

We are delighted that you enjoyed the Maifest celebrations at Grand Hyatt Dubai. We hope you will return to experience Oktoberfest later in the year which also offers a traditional German festival atmosphere.

We regret the inconvenience you experienced with the valet and will work to ensure a better experience during your next visit.

Warm regards,

John W. Beveridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed May 14, 2014

Stayed last week for 3 nights. A fantastic hotel, quiet, spacious clean room with great views of the grounds. Only 10 minutes from the airport and around 15 minutes by taxi to Dubai Mall. Taxi's are cheap and are always available at the hotel. Rooms are serviced twice a day.

Room Tip: Ask for a room from level 4 up.
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  • Stayed May 2014, traveled solo
    • Value
    • Location
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    • Rooms
    • Cleanliness
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Helpful?
Thank Sue W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, May 19, 2014
Dear Reviewer,

Thank you for taking the time to post your positive feedback on TripAdvisor especially your compliments about our guestroom and hotel grounds.

Your referral is our biggest compliment and we look forward to welcoming you back very soon.

Warm regards,

John W. Beveridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 4 Contributor
34 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed May 13, 2014

Really enjoyed my stay in this hotel, Spacious rooms, Big and beautiful Lobby with indoor garden, this prpoerty has a huge Garden land unlike other properties of 5 star hotels in Dubai, Good service, courteous staff.

Room Tip: Ask for higher floor to get a birds eye view of the city.
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  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Osteon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, May 19, 2014
Dear Reviewer,

Thank you for taking the time to share your recent stay experience with us through TripAdvisor. We are grateful for your compliments particularly about our gardens and service provided by our colleagues.

We hope to see you back at Grand Hyatt Dubai in the near future!

Warm regards,

John W. Beveridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Windhoek, Namibia
Level 4 Contributor
46 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed May 13, 2014

From the minute we walked into the hotel we were made to feel special. The rooms are large and very comfortable. The choice of restaurants is superb, the food is great and the service excellent.
The staff cannot do enough for you. The best hotel by far that I have stayed in whilst in Dubai. Not sure what took me so long to get there.
Then to top it off we left a battery charger somewhere in the room and I get an email advising they have found it and will send it to me, before I even knew it was missing. Thank you Grand Hyatt, it was a good way to end our holiday .

Room Tip: Creek side rooms have good view over the gardens and swimming pool area
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  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Christine T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, May 19, 2014
Dear Reviewer,

We are delighted that you had such a pleasant experience with us at Grand Hyatt. We appreciate your kind comments and thank you for your time taken to post these on TripAdvisor.

We are also glad that we were able to assist in getting your lost charger back to you.

Your referral is our biggest compliment and we look forward to welcoming you back very soon.

Warm regards,

John W. Beveridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
The Woodlands TX
Level 3 Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 13, 2014

While we are by no means royals, we we treated like royalty through the entire stay. Every staff member we encountered asked how they could help - you get the sense that everyone is well trained to look after the guests with every attention. Blown away by the enormous main lobby marble floors and columns - then you see 4 full-size (maybe 10 meter?) polished wooden hulls of dhows hanging over the huge sunken garden atrium, while the gentle smell of incense throughout really sets a feel of luxury. Room was upgraded for no particular reason, was huge with wood-paneled walk-in closet, huge marble 2-sink bathroom with separate tub and shower and bevel glass door separating toilet+bidet area. Excellent spa, with more exercise equipment than some fitness clubs (and perhaps more attentive personal trainers). If you can't find the food you're looking for in the 13 on-site restaurants, take a 10-minute walk over to the food court in the nearby high-end Wafi mall and be further blown away by Wafi Gourmet where you can mix and match about every Arabian delicacy you can think of from fresh veggies to desserts and brick-oven breads. Overall - can't wait for our next trip back.

  • Stayed May 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VacationFundingDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, May 19, 2014
Dear Reviewer,

We are delighted to know that you had such a pleasant experience with us during your recent stay.

Your generous compliments about our staff and their service will certainly further encourage them in their roles. We aspire to provide a global culture of shared training and learning which enables our colleagues to develop their careers – and we thank you for recognizing their commitment to excellence.

Thank you also for your positive comments about our guestroom, fitness centre and restaurants.

We look forward to welcoming you back to Grand Hyatt Dubai very soon!

Warm regards,

John W. Beveridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Dubai

Property: Grand Hyatt Dubai
Address: Sheikh Rashid Rd, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Romantic Hotel in Dubai
#10 Business Hotel in Dubai
#11 Family Hotel in Dubai
#30 Spa Hotel in Dubai
#38 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:5 star — Grand Hyatt Dubai 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Hyatt Dubai Hotel Dubai
Hyatt Dubai
Dubai Hyatt

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