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“Going to hospital”
Review of Grand Hyatt Dubai

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Grand Hyatt Dubai
Ranked #39 of 545 Hotels in Dubai
Certificate of Excellence
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Going to hospital”
Reviewed January 30, 2014 via mobile

There is a wafe coming from europe to ae and dubai. A certain company does find it's way to sell mattress covers made of plastic and the responsible people of five star hotels buy this stuff for using. What kind of feeling is this, lying in these beds and getting wet because of sweating in a nearly unknown way, only if you remember having been to hospitals where mattresses are covered with plastic for being protected, what in a certain way can be understood, but surely not in a 5 star hotel. This is completely wrong and should be stopped immediately....

Stayed January 2014, traveled as a couple
Helpful?
1 Thank Christian B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt D, General Manager at Grand Hyatt Dubai, responded to this review, February 23, 2014
Dear Reviewer,

Thank you for taking the time to post your review on TripAdvisor. We apologise for the uncomfortable situation you experienced during your last stay.

We strive to always provide a restful experience for all guests and have used hypo-allergenic mattress encasings to provide a better night's sleep especially for allergy sufferers. These encasings act as a protective covering with a breathable membrane.

To ensure your maximum comfort, we will include your preference in your profile and have these encasings removed upon your arrival during your next stay with us.

We hope for an opportunity to be of service again.

Warm regards,
John W. Beveridge
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Denver, CO
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 30, 2014

My first stay in Grand Hyatt Hotel Dubai and found this hotel really worth the stay. The room is spacious and has a very comfortable bed. The lobby is huge with many restaurants. The best in this hotel is the outdoor garden and the swimming pools. I will definitely come again to this hotel.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BuJassim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed January 28, 2014

We booked the Grand Hyatt because of its proximity to the airport and our expectation was that of any hotel chain, (more of the same), however would return for any stay in Dubai! We had a family room on the club floor, the room was huge and well appointed. The club food and beverage was superb as was the service throughout the entire property. The concierge and reception staff were excellent, in fact we were in the unusual situation of overpaying for our room , and we received a refund before we even realised what had occurred. The pool area is beautiful and very easy to spend a relaxing afternoon there and also in the spa, indoor pool area. The lobby and restaurant area is a design feature and makes for a nice stroll! It was a hard place to leave!

  • Stayed December 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
2 Thank Bjamz19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kolkata (Calcutta), India
1 review
Reviewed January 28, 2014

I visited Dubai in Dec 2013 and stayed in this Hotel for four days . It was like you are in the lap of luxury and comfort . T he customer service was fantastic . the playing arena has variety to offer . if you are there ,you must enjoy their fantastic Jacuzzi , and Spa. Food they offer is awesome. Though its a bit costly ,its worth spending money for such exotic comfort

Room Tip: go for higher rooms as it offer good view of Dubai
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  • Stayed December 2013, traveled on business
    • Value
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    • Cleanliness
    • Service
Helpful?
Thank vinu9759
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Thessaloniki, Greece
Level Contributor
15 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 28, 2014

Excellent Hotel which I will recomend to my friends & sure I will repeat my stay again.
Clean spacious rooms...rooms serviced twice per day. Swimming pool very nice..(especially the indoor pool)Great restaurants in the hotel.The Staffs were extremely helpful and professional.
Fantastic hotel. Great staff. Truly 5 star.

  • Stayed June 2013, traveled as a couple
    • Value
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Helpful?
3 Thank Marios T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 28, 2014

Stayed here for more than 15 times, The staff are very helpful and the food quality is excellent. Cooz; a lovely live jazz bar, and each time I come back again for it is probably one of the best hotels in Dubai. Ideally located 5 minutes away from the airport and offers one of the biggest rooms in Dubai.I travel through Dubai quite often and this is my go-to hotel

  • Stayed November 2013, traveled on business
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Helpful?
3 Thank kg64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Shiraz, Iran
Level Contributor
82 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 173 helpful votes
Reviewed January 27, 2014

Dreamy hotel,everything is perfect and of course expensive but worth it .I you want to stay in Dubai city in a dreamy hotel ,this hotel is one of the choices.Location of hotel is good,modern hotel and the roof of lobby is the button of wooden sailing vessel.So great decoration has been chosen for this hotel especially the green lobby.

  • Stayed February 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Fariborzzak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Dubai

Property: Grand Hyatt Dubai
Address: Sheikh Rashid Rd, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Romantic Hotel in Dubai
#10 Business Hotel in Dubai
#11 Family Hotel in Dubai
#28 Spa Hotel in Dubai
#36 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Dubai 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Hyatt Dubai Hotel Dubai
Hyatt Dubai
Dubai Hyatt

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