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“Grand Hyatt-Great Experience” 5 of 5 bubbles
Review of Grand Hyatt Dubai

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Grand Hyatt Dubai
Ranked #32 of 544 Hotels in Dubai
Certificate of Excellence
IRAN
Level Contributor
80 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 131 helpful votes
“Grand Hyatt-Great Experience”
5 of 5 bubbles Reviewed November 24, 2013

Grand Hyatt is located 10 minutes drive from Dubai International Airport. The hotel is huge in every aspects, huge lobby with mind blowing design. Upon arrival, I was warmly received at reception by a charming lady "NADIA" who was amazingly helping us through the check-in process and providing general information regarding our stay with enthusiasm and smile. The staff here are quite polite and well trained. The room was quite large with a generously spacious bathroom,spotlessly clean, well decorated and a perfect view of Dubai. WiFi is available throughout the hotel both as free regular speed and for-a-fee high speed plan, trust me, the free WiFi is quite speedy for your regular needs.Market Cafe is an all day restaurant where breakfast also being served. The breakfast was perfect with well assorted item for every taste.If you are here with family and specially with kids, there is no need to spend time out of hotel as you will find different sort of entertainment for them. Room service was excellent. You will be treated like a king, don't miss it out! Highly recommended specially for families.

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank mehrdadnb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt D, Hotel Manager at Grand Hyatt Dubai, responded to this review, December 23, 2013
Dear Reviewer,

Thank you for your positive and encouraging feedback about staff and services. We will be delighted to pass your comments to our colleague Nadia, as customer satisfaction is always our best reward. We greatly appreciate your comments and your referral is our biggest compliment.

Looking forward to welcoming you back very soon and ensuring that an even more pleasant experience awaits your return.

Kind regards,

Kifah Bin Hussein
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,484 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (513)
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English first
Level Contributor
33 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed November 24, 2013

Let me start by saying that hotels in Dubai can be expensive.
We needed a nice place to stay for five nights after a family trip to Italy and France for several weeks. We chose to spend a decent amount of money on nice accommodation as opposed to risking it with cheap and nasty. We didn't wish to spoil what had been a great holiday with rubbish accommodation at the end.

Now that the disclaimer is given, this would easily be the best hotel I have ever stayed in.

We arrived at 1am in the morning. We where greeted by ALL staff like it was 1pm in the afternoon.
After a swift checkin we were pleasantly surprised to have been upgraded to a suite with club benefits.
The suite was literally bigger than my 4bedroom house.
It was so clean that it looked like it have never been used.
Beds were gigantic and perfect comfort level...not too hard.

The staff at this hotel were amazing. Very polite and always smiling.

We did not eat in any of the restaurants but did visit the club room for breakfast and dinner each night. Whilst it's advertised as 'light finger foods etc' for the evening it's more of a full on buffet if you asked me. All the food was great.

After one action packed afternoon and evening at Ski Dubai we caught a taxi back to the hotel.
My wife accidentally left some photos we had purchased at Ski Dubai in the back of the taxi.
The hotel staff used the hotel surveillance to get the taxi number, phone the taxi company and the taxi driver to come back to drop the photos off. Again, great service.

Hotel location is fine. You rarely walk to anything in Dubai.

Kids loved the pools and watersides.

Last comment: staff friendliness.... On EVERY single time we walked past ANY staff member at this hotel they ALWAYS stopped what they were doing, looked and smiled at you and said hello. EVERYTIME.

Room Tip: If you can afford a little extra get the club benefits, we certainly will next time.
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  • Stayed April 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Mark D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt D, Hotel Manager at Grand Hyatt Dubai, responded to this review, December 23, 2013
Dear Reviewer,

Thank you for taking the time to write a review on Trip Advisor regarding our services and facilities. We appreciate your positive comments particularly about attentiveness of our staff. We are delighted that you had such a pleasant experience with us at Grand Hyatt Dubai. I will make sure your encouraging feedback is communicated throughout the hotel.

We hope to welcome you back in the near future and promise you an even better experience!

Kind regards,

Kifah Bin Hussein
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tehran, Iran
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed November 23, 2013

we stayed 3 nights and compare to my previous trip it was excellent, rooms are so spacious,bath is wonderful, outdoor space was great and so was indoor. breakfast was very good actually there were 4 kitchens for hot breakfast to choose from, staff were so polite and helpful.the kids club was so clean and useful. I just didn't like the location very much if you are with your children you have to take taxi for goinig everywhere because metro station was far. no restaurant was near to hotel but you can try hotel restaurants, we had dinner in Lebanese restaurant which had live music and belly dancer the food was sooooo delicious.airplane noises were a little hearable during nights

  • Stayed November 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank roshzand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
13 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed November 22, 2013 via mobile

The Grand Hyatt Dubai is a special place. Every member of the staff from the front door, front desk, housekeeping, house service, the lounge staff and the spa all are consummate professionals and all warm and friendly. My room was immaculate, the bed and pillows very comfortable! Honestly, dollar for dollar, much finer than some higher rated hotels in cities like NYC and Paris. I highly recommend the Grand Hyatt Dubai!

Stayed November 2013, traveled on business
Helpful?
1 Thank DanM20233
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nairobi
Level Contributor
82 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed November 22, 2013

I stayed 5 nights and can't complain about anything. Everything was perfect from the service to the meals to the facilities. I don't think I've had a better all round experience in a hotel than I did here. Staff are clearly aware of exactly what they should be doing and how they should do it and they really do it well. Well done, keep it up!! I'll definitely be back.

  • Stayed September 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank VCMO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sheffield, United Kingdom
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed November 19, 2013

Let me start off by saying I had heard so many stories about Dubai before getting there. Bear in mind I am a 23 year old blonde woman who has recently got married, so we booked Grand Hyatt for our honeymoon. Let me tell you if you have never been to Dubai before ignore everything negative you have been told. It was an amazing hotel. We stayed here for 12 nights. Most people seem to stop here on business so as it was our honeymoon they couldn't do enough for us! We got a free room upgrade, free champagne, deserts etc (the list goes on)! All the staff were amazing I can't praise them enough!! So friendly and helpful which I find to be very rare! Our room got cleaned several times a day and they would knock on your door to see if you needed anything such as bottled water or ice.

I would definitely recommend going half board as it does save you money, you get vouchers when you check in and can only use one per day but you can use this as dinner or tea in a selection of the restaurants. Every restaurant we visited was unbelievably good we didn't have a single bad meal anywhere in Dubai. The Manhattan Grill in particular was our favourite, this wasn't included in the half board so we treated ourselves and it was worth every penny.

The hotel is about a 10 minutes drive to the Dubai Mall which is fantastic. It has an indoor aquarium and underwater zoo. You can also visit a small indoor themepark, cinema, kidzania, skating rink (the list goes on!!). We loved it so much we went four times (my husband hates shopping but there was so much choice he loved it as much as me!!). It is also next to the Burj Khalifa the worlds largest man made building (it has broken about 3 world records). It is quite cheap to visit it and there is a photographer at the top. Well worth a visit to see all of Dubai.

Also we went to the Burj Al-Arab the "7*" hotel. You have to book beforehand and it is fairly pricy I think it cost us about £80 each for an afternoon tea which at the time I thought was a lot of money but definitely worth it when you get there! You are given about 7 courses altogether with small cakes and pastries, a small carvery dinner and sandwiches along with tea and champagne. It is a stunning hotel it is really beautiful. Even here the staff were brilliant with us and couldn't do enough. I was worried what I could wear but there weren't really restrictions for women, There were ladies with uncovered shoulders and this wasn't a problem.

Both waterparks are also amazing however Wild Wadi was better to us as it was more adult themed and the rides were much bigger than Atlantis. Ladies can wear bikinis! I was told beforehand they wouldn't let anyone in without being covered up however this was not the case. It was just like anywhere else. The Atlantis is home to the dolphins which we experienced the shallow water experience with dolphins. It lasts around an hour, you can cuddle, kiss and dance with a dolphin in a group of about 8 people. The trainers make sure you know how to handle the animals so you don't hurt them. The waterpark itself was quite good, I would definitely recommend buying some waterproof shoes from their store as we were in agony walking around. There is nothing to spray your feet and the floor was very hot!!

Taxis are also very cheap! and they seem to be everywhere. You never had to wait for one.

Overall we had the best holiday ever! We loved every second and didn't want to come home. Would recommend to everyone as the service was top notch. Will definitely go back and stay again!

  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank blondebarbiie90
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grand Hyatt D, Hotel Manager at Grand Hyatt Dubai, responded to this review, December 23, 2013
Dear Reviewer,

Thank you for recognizing our service and facilities, particularly our guest room and steakhouse, Manhattan Grill. We greatly appreciate your comments and your referral is our biggest compliment. I will make sure that your encouraging feedback is communicated throughout the hotel.

It’s always great to hear about such positive feedback and guest satisfaction, it’s truly what we strive for. We appreciate your patronage and looking forward to welcoming you back again!

Kind regards,

Kifah Bin Hussein
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
13 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed November 19, 2013 via mobile

We stayed for a one night stopover on our way to Europe and were booked here by our travel agent. We were very pleasantly surprised with not only the lovely facilities but the unbelievable staff! We were traveling with our baby and the staff went out of their ways to make sure she was comfortable and that we had everything we could need. I would highly recommend this hotel to anyone! There is actually nothing I can fault, it was all perfect! Our only regret was that we only stayed one night but we will be staying longer on our return leg that is for sure!

Stayed November 2013
Helpful?
1 Thank Miffy L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Dubai

Property: Grand Hyatt Dubai
Address: Sheikh Rashid Rd, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#9 Romantic Hotel in Dubai
#10 Business Hotel in Dubai
#11 Family Hotel in Dubai
#25 Spa Hotel in Dubai
#31 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Dubai 5*
Number of rooms: 674
Reservation Options:
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Also Known As:
Grand Hyatt Dubai Hotel Dubai
Hyatt Dubai
Dubai Hyatt

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