arrived here at 4.30 in the morning staff were polite & helpful so when i got to my room i was unpleasently surprised 2 single beds!!!!!!
I had called from london at least 10 times(prior to booking and after)to comfirm only 1 thing"can you accomodate 2 adults and 1 11 year old child" time and time again i was told ofcource they can BUT they didnt tell me the truth and decieved me into booking so i was fairly dissapointed so after having had my buffet breakfast(only good thing) i went and asked for the manager who came after 15 min(i think his name was james)after a long disscusion maybe 40 minutes he concluded that there was nothing he could do i was utterly shocked at his response he even went so far as to tell me that if we thought that we had been decieved that we are free to checkout!!! horrible service! i had paid around £70 a night and had another booking at the fairmont for 3 days so we left it with him that if he could do something pls do but when we came back that evening and there was no change in his opinion so we just bide our time there and moved onto the fabulous part of our holiday at the fairmont,rags to riches as my son put it.
good points of staying at this hotel
al nahda station 5 min walk away
mc donalds,subway,chemist and mini market on premesis
fast check in and checkout
reasonable breakfast in the restaurant, big selection of hot and cold food.
basic room,damp smelling
not modren,furniture seem run down and very old
- Official Description (provided by the hotel):
- Al Bustan Centre & Residence has a well-equipped fitness centre, an outdoor pool and relaxing massage therapies. It is located a 5-minute drive from Dubai Creek Golf & Yachtclub. The spacious accommodation features kitchenettes equipped with a refrigerator and a tea/coffee maker. Each is air conditioned and fitted with satellite TV.Guests can enjoy a game of tennis on the court or relax in the sauna. Staff at the tour desk can offer information about Al Bustan’s car rental service. The reception desk is available 24/7.At the Fountain Restaurant & Café, guests can choose from a range of regional and international specialities. The on-site Pastry Shop and Coffee Lounge offer light snacks and refreshing beverages.The Al Bustan Centre& Residence complex has a shopping mall and a large indoor amusement arcade. Dubai International Airport is just 2 km away and free parking is offered at the property.Apartment Facilities• 24-Hour Front Desk, • Elevator, • Safety Deposit Box, • Newspapers, • Restaurant, • All Public and Private spaces non-smoking, • Fitness Centre, Massage, Sauna, Outdoor Swimming Pool (all year), Tennis Court, Children's Playground, Games Room• Currency Exchange, • Laundry, Dry Cleaning, • Meeting/Banquet Facilities, • Tour Desk,• Ironing Service, • ATM/Cash Machine on site, • Shuttle Service (free)• Wi-fi • private parking ... more less
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- Also Known As:
- Al Bustan Centre And Residence
- Al Bustan Centre & Residence Hotel Dubai
- Al Bustan Centre Residence Dubai