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“AWFUL HOTEL - NOT 5* DINGY SMELLY AND DANK” 1 of 5 bubbles
Review of Jood Palace Hotel Dubai

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Jood Palace Hotel Dubai
Ranked #223 of 544 Hotels in Dubai
London, England, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“AWFUL HOTEL - NOT 5* DINGY SMELLY AND DANK”
1 of 5 bubbles Reviewed May 20, 2013

I am still in utter disbelief and shock that this property is run by the same company as their flagship location in India.

My wife and I travelled to Maldives for 7 nights (Sheraton Full Moon - 5nights Water Villa and Ocean Villa 2 nights) and then Dubai for 5 nights in the Jumeirah Zabeel Saray (Fabulous hotel) we had such an amazing time that we extended trip by 1 day & night.

It was to our dismay that after changing flights we found out that the Zabeel Saray was fully booked and we had to check out on our original check out date, however as internet is complimentary for all guests we browsed and checked out hotels, the plan was to spend the day visiting shops/Souks (as we had hardly ventured away from JZS at Jumeirah beach as the Zabeel Saray has everything you need within its confines, in our 1st 5 nights) so we opted to pick somewhere close to the airport for our return flight as well as looking for close proximity to mena bazaar.

We found The Taj Palace 5* (No way in hell can it be rated as 5 star) at very reasonable rates ticking the boxes mentioned in terms of location. And as I had stayed at The Taj in India and was relatively impressed we decided to go with - Huge mistake put a dampener on our last day/night on holiday on what was an amazing holiday.

We arrived to the location which looked like it was in the middle of Dubais version of a council estate (think Attack the Block type of location) Reception however was nice. Check in was smooth and within 5 mins we were on route to our room..... which is when the nightmare began.

The sockets didnt work, no iron in room, furniture dirty and worst of all stains on bedsheets and covers and the SMELL WAS AWFUL (Oh boy little did we know- will come to in a min)

All in all I could not believe this is part of the same hotel group as the property in India If you are looking for a commute into Deira or looking for something close to the airport then maybe.. just maybe, this hotel
will suffice- just do not have any expectations.

Wahid

Room Tip: STAY AWAY- or request an upgrade once there and pay for it as this makes it a lot cheaper then buyin...
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  • Stayed May 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank Wahid O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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638 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (108)
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English first
Mashhad, Iran
Level Contributor
23 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed May 16, 2013 via mobile

Although there are lots of 5star luxury hotels in Dubai because of business situation of this City and most of them are in new part of the city "Bur Dubai", in the old part of Dubai the Taj Palace is one the nicest 5star hotels with most of the amenities of a standard 5star hotel.
The staff of the hotel are very polite and helpful and the front desk are friendly but in some cases like changing the rooms and so on are not very helpful. Generally the staff are well educated and do their best to satisfy you.
The breakfast is ok and has lots of option but not very big. However, you will enjoy it.
The hotel has 11 floors and each floor is divided to two eastern and western part. In one part are the normal rooms and in the other part are the hotel-appartments. I stayed in both of them during my stay. The rooms specially the executive ones are very luxe and have all the facilities. The beds are big enough and the bathroom is nice. There are tea coffee maker and 2bottles of complimentary water in each room. There mini bar is ok.
The apartments are nice and very big with 2big rooms and one small room. It has all the facilities of a furnished apartment in the kitchen and you can stay with your family there. It has a nice big balcony and the living rooms is big enough for a relaxing stay. The only problem with the apartments in compare with rooms is that they are a bit old and not renovated recently.
*I do not agree with those reviews that complain the apartments and give low scores to them because of bad smell and these things. I agree that the location of the hotel because of locating in city center is not very nice and but the hotel itself does not deserve those complaints!!!
There are some restaurants in the hotel lobby and in other floors for dining and lunch but you can not find any bar in this hotel and alcoholic drinks are not served in this hotel at all!!
The parking is big and free of charge.
The out door swimming pool, the gym and spa are in 11th floor and very clean and the facilities are complete. You will have relaxing times if you use them specially at nights!!
Located near Al Rigga street in Dubai downtown, The location of Taj Palace specially for business purpose is quite nice. There are chain restaurants within 5min walk from the hotel. The Alqurair shopping mall which is one of the oldest and biggest mall of the region is not so far. There are also some supermarkets around the hotel where you can find everything you may need during the day.
The only big problem with the hotel is that the WiFi in the lobby is not free and you have to pay about 30$ for 24hour internet connection which makes problem when sometimes you may need the connection for some minutes.
For better view and away from the noise of the streets around, I suggest you to book higher floors.

  • Stayed May 2013
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank AmirLeader
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Guangzhou
Level Contributor
48 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed May 5, 2013

On last trip Dubai Stayed in Taj Palace is real Palace with great value
I believe the hotel under rated
The property is real 5 star
Big room comfortable bed huge bathroom very bright nice lobby
Friendly good staff

  • Stayed April 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank feyayan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pune, India
Level Contributor
31 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
3 of 5 bubbles Reviewed April 5, 2013

The hotel is a decent business hotel. One feature of the hotel is that it doesnot serve alcohol. Therefore, if you are a teetotaler and want a decent place for your family to rest, this could be a good choice.
The overall feeling of the hotel is that of a 3 Star or at best a 4 star hotel. It surely doesnot boast of the finer aspects and the attention to detail you expect in a five star hotel.

THUMBS UP:
> The 2 & 3 bedroom apartments are spacious. The layout provides good privacy for each room. The apartments are big enough to accomodate a large family.
> Overall cleanliness levels are good.
> Breakfast menu is good. Overall food is decent.
> They have a great Indian restaurant

THUMBS DOWN:
> Does not offer a great view. Nor is it's location too great. Tourist attractions are a bit far away.
> Service staff is average.
> Overall ambience of the reception lobby and breakfast area is nice. But the lobbies and passages to the rooms may feel too dingy.

  • Stayed April 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
4 Thank Aniket J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
1 of 5 bubbles Reviewed March 29, 2013

Stayed for 7 nights and suffered sewage smell to the extent that it was giving us a headache. It was a serious health issue but the staff made us feel that it was our issue. We could not sleep without having to leave the balcony door open. The GM was always in meeting and no one had the authorisation to do anything. It was extremely frustrating. They offered no partial refund but a basket of fruit!!! We paid 5 star price to smell sewage in the apartment - we would have been better off booking a 2 star hotel and still not have the sewage smell. Maybe the sewage smell is a new addition to the service that they provide!

  • Stayed March 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
5 Thank K S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
San Francisco, California
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
1 of 5 bubbles Reviewed March 28, 2013

Went from SFO with friends for our 50th birthday. Stayed in a 2 bed apartment. Had trouble with a sewage smell coming from the bathrooms from day one. Management did not want to address the problem, kept sending people up to spray the place to get rid of the smell. On day 3 they moved us but there was still the same problem. We slept with the balcony doors open. No one had authority to compensate us. They offered a basket of fruit or a free taxi to the airport. The GM was never around and everyone just tried to avoid us. Think the staff thought it was our problem. No one returned calls. Would never stay here again. 7 nights of headache.

  • Stayed March 2013, traveled with friends
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank Bev W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston, Texas
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed March 21, 2013

We were three of us and stayed for 6 days. The executive room was quite large, spacious, clean, comfortable and luxurious with two queen beds (each large enough to sleep two), good quality toiletries (Gilchrist and Soames), linen and coffee. Breakfast was awesome with amazing variety and selection causing us to gorge and stuff ourselves. Staff were very friendly and helpful. It is definitely a luxury five star hotel. Most of all, the hotel is very well located - just 3-5 minutes walk from the Al Rigga metro station (its quicker if you cut across the car park) and Al Rigga road which is one of the main roads and has many shops and restaurants. The Al Ghurair Mall is just 10-15 minutes walk from the hotel - and has Max and Splash stores in it - which I found to be great value for money - unlike the foreign brands in the more upmarket malls. So is Al Safadi - an excellent Lebanese restaurant with reasonable prices. The restaurant Handi in the hotel also has very good food but its a bit expensive. Within two minutes walk of the hotel are three mini supermarkets. There is a huge Carrefour supermarket in the Diera City Centre Mall. Al Rigga is a nice busy area with people, couples and families bustling about till late at night.

We checked out many places and concluded that Diera is the best place to stay in Dubai - but you should stay close to the Al Rigga metro station, which is on the red line - so that you can easily get to Dubai Mall, Mall of emirates, Jumeirah, Diera City Centre Mall (which is just one stop or Dhs 2.50 from Al Rigga) etc. From the hotel we could easily get taxis to take us everywhere - along the creek in Bur Dubai which leads to the Meena Bazar, to the Gold Souk and spice souk, to Al Karama market (about Dhs 18), to Dubai Mall (about Dhs 32.00) to Mall of emirates (about Dhs 55) and airport (Dhs 15).

Room Tip: The hotel is surrounded by apartment buildings on all sides so the view upto the 11th floor is the s...
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  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
4 Thank TravellerTip2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Jood Palace Hotel Dubai

Property: Jood Palace Hotel Dubai
Address: 36 a Street Al Rigga Rd | Deira, Dubai 42211, United Arab Emirates (Formerly Taj Palace Dubai, Deira)
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#112 Spa Hotel in Dubai
#137 Romantic Hotel in Dubai
#145 Business Hotel in Dubai
#190 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:5 star — Jood Palace Hotel Dubai 5*
Number of rooms: 159
Official Description (provided by the hotel):
Experience sheer sophistication complemented by the warmth of Arabian hospitality at Jood Palace Hotel situated in the heart of Deira's commercial and business district. Choose from a luxurious selection of five-star accommodation, culinary venues, Jood Spa, recreation and fitness facilities as well as conference and event spaces. Conveniently located, a 15-minute drive from Dubai International Airport and Dubai International Convention Centre, the hotel offers easy access to places of interest, be it for business or leisure. Explore the traditional souks, Dubai Museum, Dubai Heritage Village or indulge in retail therapy at Deira City Centre and much more. Keen to exceed expectations, our multi-lingual team of experts will ensure all your requests are given utmost focus and dedication. There is no request too big or small. Right from suggesting a dining venue, to a well-planned sightseeing itinerary, our Concierge team will go to great lengths to ensure your stay is flawless and memorable ... more   less 
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Also Known As:
Hotel Taj Palace
Taj Palace Dubai

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