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“Worst experience in Dubai. Ever.” 2 of 5 bubbles
Review of Sheraton Jumeirah Beach Resort

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Sheraton Jumeirah Beach Resort
Ranked #149 of 544 Hotels in Dubai
London, United Kingdom
Level Contributor
21 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
“Worst experience in Dubai. Ever.”
2 of 5 bubbles Reviewed February 2, 2014

We've been in Sheraton Jumeirah on Easter 2013.
On arrival we were welcomed to have breakfast while waiting for our room to be ready and... Suddenly a very elegant and polite man informed us we were subject to a downgrade of our room. A downgrade?! Never heard of anything like this in a 5 stars hotel. As a benefit he proposed to have a discount on food&beverage during our stay...

  • Stayed April 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank LadySimonaUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this review, February 5, 2014
Dear LadySimonaUK,
Thank you for sharing your experience with us. We do take all comments seriously and appreciate all the feedback we can get. We are sorry for any issues you may have faced at your arrival and that your overall experience was not up to your expectation.Please be assured that the comfort and enjoyment of our guests are of utmost importance to us and that your recent experience is not indicative of our hotel’s usual high standard of customer care. Guest satisfaction has always been on top of our priority list and we apologize in case you have been left with the wrong impression. We do hope that we will have the pleasure of welcoming you back on a future visit.
Best Regards,
Dany Dagher
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,820 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (337)
Date | Rating
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  • Chinese (Simplified) first
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  • English first
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English first
Manchester, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed January 27, 2014

Despite not being provided the room I was booked and confirmed in writing, the staff made every effort to try to make my stay an enjoyable one.

The hotel team even provided me with a birthday cake which was delicious.

The food and service in both the Italian and Chinese restaurants in the hotel excellent!

  • Stayed January 2014, traveled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank James S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this review, February 3, 2014
Dear James S,
Thank you for taking the time to review our hotel. We really appreciate your time and effort to share your experience with us and provide us with the opportunity to further improve our services. We are delighted to hear that you enjoyed the dinning services. We do hope that we will have the pleasure of welcoming you back on a future visit.
Best Regards,
Dany Dagher
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, South Africa
Level Contributor
23 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed January 24, 2014

Although we had issues at checkin (we had booked a twin bed sea view room and after many calls to reception and guest service, we did eventually get a room we had booked 6 hours later), i quite enjoyed the stay at this hotel. The beach and pool area was well maintained, with a relaxing feel to it and the service at the restaurant and in-room dining were excellent.

  • Stayed December 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Ranjeetha H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this review, January 26, 2014
Dear Ranjeetha H,
Thank you for taking the time to review the Sheraton Jumeirah Beach Resort. We apologize for any issues you may have faced upon your check-in. We were pleased to read that you enjoyed the dining facilities, the beach & pool area and you had an excellent overall experience. We do hope that we will have the pleasure of welcoming you back on a future visit.
Regards,
Dany Dagher
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
belfast
Level Contributor
33 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
5 of 5 bubbles Reviewed January 24, 2014

Loved the club lounge staff very friendly. Special mention to mark who looked after us so well. He was often under pressure and working alone. But still managed a smile and was so pleasant. Would recommend the upgrade!

Room Tip: Upgrade as the cost is worth it for the perks.
See more room tips
  • Stayed January 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank andiBelfast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this review, January 26, 2014
Dear andiBelfast,
Thank you for posting a review following your recent visit to Sheraton Jumeirah Beach Resort. We were delighted to read that you found our club lounge outstanding and our team provided exceptional service to you. We much appreciate your lovely words concerning our passionate and attentive associates. We are looking forward to welcoming you back and exceed your expectations
Best Regards,
Dany Dagher
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Paris, France
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed January 20, 2014

I keep coming back to this resort whenever it is available. Totally enjoyed all my stays here as I come to Dubai on business and pleisure quite often. Suggest booking a club room and let Ms. Holmes and her staff take care of you all day long with great breakfast, afternoon tea / coffee and evening happy hours.

Room Tip: Beach front room offer great view of the beach area and soon to be a largest amusement park. In the...
See more room tips
  • Stayed January 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank CMParis2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this review, January 22, 2014
Dear CMParis2014,
Thank you for your wonderful review following your recent stay at Sheraton Jumeirah Beach Resort. We were delighted to read that you found our club room outstanding, and our associates created a wonderful experience for you. We have taken the liberty to share your nice comments with all of them. In Order to serve you even better, we rely on your answers to our surveys to have details-specific insight about your experience in our hotel. We are looking forward to welcoming you back on a future visit.
Best Regards,
Dany Dagher
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed January 19, 2014

We stayed at Sheraton Jumeriah Beach over Christmas 2013. We had problems with the bed, and complained by phone and in person at the reception, we were promised that our complaint would be dealt with. Nobody ever responded to our complaint.

The rooms are dark and dingy, with no natural light. Bathroom area looked very dated, with old tile grout painted over.

Swimming pool was completed covered by shade with around 2 hours sun in the day due to tower buildings restricting.

I would also like to comment on the quality of the staff at the hotel, the majority of whom seem not able to smile. From the breakfast area to the towel hut, we were greeted by long faces.

We are regular travellers to Dubai, and by far this was the worst hotel we have stayed in when visiting.

I would rate this hotel as more like a 2* hotel.

Room Tip: Do not stay at this hotel! There are many nicer hotels on Jumeriah Beach.
See more room tips
  • Stayed December 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
4 Thank SMLondon1992
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this review, January 20, 2014
Dear SMLondon1992,
Thank you for sharing your experience with us. We do take all comments seriously and appreciate all the feedback we can get. I am sorry to hear that your overall experience was not up to your expectation. Please be assured that the comfort and enjoyment of our guests are of utmost importance to us and that your recent experience is not indicative of our hotel’s usual high standard of customer care. We want you to know that we truly want you to walk out the door feeling refreshed. We would love to have the opportunity to speak with you directly, so please contact us on Jumeirah.Sheraton@sheraton.com so we may understand details of your experience and resolve it.
Best Regards,
Dany Dagher
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malmo, Sweden
Level Contributor
86 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
4 of 5 bubbles Reviewed January 13, 2014

The rooms: smallish, comfortable beds, modern TV, safety box, hair dryer, ironing board, clean bathroom with bathtub. We were satisfied with the room.


The breakfast was good with a lot to choose from, fresh fruit and fresh juice, cereals and ok coffee. Very good service.

The hotel lobby restaurant was really good, we ate here a few times and were really happy every time. They had great burgers and good cakes! And also here we got great service.

The beach could've been bigger, it felt a bit small and crowded. We went to the garden sunbeds instead, and it was OK, except for the problem with the tall buildings around blocking the sun after a while. Not very well planned in my opinion.

The gym was good with the essential equipment.

The service of the staff was excellent everywhere.

One thing to comment on is that the town cars offered by the hotel instead of ordinary taxi charges a lot more than a taxi, so I would choose a taxi.

  • Stayed January 2014, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Hanna_KIviniemi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this review, January 29, 2014
Dear Hanna K,
Thank you for choosing Sheraton Jumeirah Beach Resort for your recent visit to Dubai. We are glad to hear that you enjoyed the dining facilities, the room and our team provided exceptional service to you. We sincerely apologize for any issues that affected the peace of your visit. We would be delighted if you choose to stay with us again.
Best Regards,
Dany Dagher
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Jumeirah Beach Resort

Property: Sheraton Jumeirah Beach Resort
Address: Al Sufouh Road, P.O. Box 53567 | near The Walk at JBR, Dubai Marina, Dubai 53567, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Top resorts Hotel in Dubai
#38 On the Beach Hotel in Dubai
#86 Spa Hotel in Dubai
#94 Business Hotel in Dubai
#95 Family Hotel in Dubai
#96 Romantic Hotel in Dubai
#135 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Jumeirah Beach Resort 5*
Number of rooms: 256
Official Description (provided by the hotel):
A beautiful resort located on the white sands of Jumeirah Beach. Right in the middle of Jumeirah Beach residence 'Walk' with great shopping and dining options, surrounded by landscaped Gardens that boast more than 200 Palm Trees. A resort haven, which combines relaxation with accessibility, is perfect for all business travelers, honeymooners, families and holidaying guests. ... more   less 
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Also Known As:
Sheraton Jumeirah Beach Hotel Dubai
Sheraton Dubai
Sheraton Jumeirah Beach Resort & Towers
Dubai Sheraton

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