Had booked and prepaid via an agency for a family of 5.
Completely normal for the hotel to give us a room with 1 king size bed ....When I asked the duty manager if she would or could sleep in the same bed as her whole family ....she answered "of course not"
Then suddenly they could give us extra beds for 150AED each....
Ok what did I pay for in the first place ?
Finally after quite a fuss managed to get 1 extra bed for free, still a ridiculous situation, we travel all the time and I have never ever experienced such a lack of professionalism.
By the way we came at 11 am, now it is 7pm not even an apology has been presented. Service recovery does not seem to be a priority here !
Maybe the agency made a mistake which I doubt but at the end of the day it is Sheraton's image and reputation that is affected.
I will not take the risk to book a Sheraton again, oh forgot to mention 2 small towels for 5, view on to some beach in creation and a hotel under construction with the appropriate noise, on the beach side heavy public works to with beeps and truck noise all afternoon. If only I could get out of here !More
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