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Reviewed December 18, 2013

Excellent for everything, stayed there for 4 nights, they upgraded our room to the beach view one, it was fantastic!! Nice, friendly and helpful staff who are ready to give you advice on getting around Dubai.

  • Stayed: October 2013, traveled as a couple
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Thank reezas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this reviewResponded December 21, 2013

Dear reezas,
Thank you for your wonderful review on your recent stay at Sheraton Jumeirah Beach Resort. We were pleased to read that you had an overall pleasant stay at our hotel, and our associates created a wonderful experience for you. Providing our guests with the best hospitality and services has always been our mission. In Order to serve you even better, we rely on your answers to our surveys to have details-specific insight about your experience in our hotel. We do hope that we will have the pleasure of welcoming you back on a future visit.
Best Regards,
Dany Dagher

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2013

Having stayed at the hotel before, I did make prior contact to our travel.

The service, welcome and overall feeling of being somewhere people cared goes way beyond that you'd expect even from a 5 star hotel.

The staff, particularly those in the Club Lounge remembered us every time by name and always anticipated our needs. Avril Holmes (Club Manager) needs a special mention, she goes way beyond expectation in making you feel welcome and "special"

Thoroughly enjoyable and relaxing stay.

Room Tip: Only down side of December was huge Christmas parties in the garden and sea facing rooms suffered until early hours with noise.
  • Stayed: December 2013, traveled as a couple
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Thank n_avill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this reviewResponded December 21, 2013

Dear n_avill,
Thank you for your wonderful review on your recent stay at Sheraton Jumeirah Beach Resort. We were delighted to read that you had an excellent overall experience. We much appreciate your lovely words concerning our passionate and attentive associates. We will share your valuable comments with the entire team. Providing our guests with the best hospitality and services has always been our mission. In Order to serve you even better, we rely on your answers to our surveys to have details-specific insight about your experience in our hotel. We are looking forward to welcoming you back and exceed your expectations.
Best Regards,
Dany Dagher

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2013

Only arrived home last night after a four night stay, A lovely hotel with a lovely atmosphere. I can honestly say the staff there are the friendliest hotel staff I have ever had the pleasure to meet. Nothing was too much trouble for them, they were always polite and friendly, it made our stay all the more memorable seeing as we went for our first wedding anniversary. The hotel was clean and the food plentiful, the coffee bar was lovely and servied fantastic lattes. The hotel is in a good location with bars and restaurents in close walking distance. Would recommend this hotel and will definitely stay again next time with the children. Thanks for a wonderful stay.

  • Stayed: December 2013, traveled as a couple
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Thank Paula F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this reviewResponded December 18, 2013

Dear Paula F,
Thank you for your wonderful review on your recent stay at Sheraton Jumeirah Beach Resort.
We were delighted to read that you had an overall pleasant stay at our hotel, and our associates created a wonderful experience for you. On behalf of our team, we would like to thank you for your kind words. We will share your valuable comments with the entire team. In Order to serve you even better, we rely on your answers to our surveys to have details-specific insight about your experience in our hotel. We do hope that we will have the pleasure of welcoming you back on a future visit.
Best Regards,
Dany Dagher

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2013

I have stayed at this hotel for the past 10 years. The entire staff from the time your car pulls up until your bags are loaded to leave is the best. They make you feel welcome and truly cater to your needs. The Club Lounge is one of the best in the world and Avril the manager makes you feel at home the moment you enter the room. Mike D.

  • Stayed: December 2013, traveled on business
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Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this reviewResponded December 14, 2013

Dear Mike D,
Thank you for your wonderful review on your recent stay at Sheraton Jumeirah Beach Resort. We were pleased to read that you had an excellent overall experience. We much appreciate your lovely words concerning our passionate and attentive staff. Providing our guests with the best hospitality and services has always been our mission. In Order to serve you even better, we rely on your answers to our surveys to have details-specific insight about your experience in our hotel. We are looking forward to welcoming you back and exceed your expectations.
Best Regards,
Dany Dagher

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2013

My wife and I stayed at the Sheraton Jumeirah Beach Resort for a week and really enjoyed the experience at every level. All staff members, from reception to the beach var were wonderful. We were particularly impressed by the staff at the Club Lounge on the 9th floor, especially Avril and Mark. Even though the hotel is not brand new as many others in the area, the next time we visit Dubai, Sheraton Jumeirah will be our choice.

Room Tip: Get a room with Club benefits. It is really worth it
  • Stayed: December 2013, traveled as a couple
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1  Thank NikaAndMarek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this reviewResponded December 14, 2013

Dear NikaAndMarek,
Thank you for your wonderful review on your recent stay at Sheraton Jumeirah Beach Resort.
We were delighted to read that you had an overall pleasant stay at our hotel, and our associates created a wonderful experience for you. On behalf of our team we would like to thank you for your kind words. We will share your valuable comments with the entire team. In order to serve you even better, we rely on your answers to our surveys to have details-specific insight about your experience in our hotel. We are looking forward to welcoming you back and exceed your expectations.
Best Regards,
Dany Dagher

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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