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Reviewed December 17, 2013

Only arrived home last night after a four night stay, A lovely hotel with a lovely atmosphere. I can honestly say the staff there are the friendliest hotel staff I have ever had the pleasure to meet. Nothing was too much trouble for them, they were always polite and friendly, it made our stay all the more memorable seeing as we went for our first wedding anniversary. The hotel was clean and the food plentiful, the coffee bar was lovely and servied fantastic lattes. The hotel is in a good location with bars and restaurents in close walking distance. Would recommend this hotel and will definitely stay again next time with the children. Thanks for a wonderful stay.

  • Stayed: December 2013, traveled as a couple
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Thank Paula F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this reviewResponded December 18, 2013

Dear Paula F,
Thank you for your wonderful review on your recent stay at Sheraton Jumeirah Beach Resort.
We were delighted to read that you had an overall pleasant stay at our hotel, and our associates created a wonderful experience for you. On behalf of our team, we would like to thank you for your kind words. We will share your valuable comments with the entire team. In Order to serve you even better, we rely on your answers to our surveys to have details-specific insight about your experience in our hotel. We do hope that we will have the pleasure of welcoming you back on a future visit.
Best Regards,
Dany Dagher

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 11, 2013

I have stayed at this hotel for the past 10 years. The entire staff from the time your car pulls up until your bags are loaded to leave is the best. They make you feel welcome and truly cater to your needs. The Club Lounge is one of the best in the world and Avril the manager makes you feel at home the moment you enter the room. Mike D.

  • Stayed: December 2013, traveled on business
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Thank Mike D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this reviewResponded December 14, 2013

Dear Mike D,
Thank you for your wonderful review on your recent stay at Sheraton Jumeirah Beach Resort. We were pleased to read that you had an excellent overall experience. We much appreciate your lovely words concerning our passionate and attentive staff. Providing our guests with the best hospitality and services has always been our mission. In Order to serve you even better, we rely on your answers to our surveys to have details-specific insight about your experience in our hotel. We are looking forward to welcoming you back and exceed your expectations.
Best Regards,
Dany Dagher

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Reviewed December 11, 2013

My wife and I stayed at the Sheraton Jumeirah Beach Resort for a week and really enjoyed the experience at every level. All staff members, from reception to the beach var were wonderful. We were particularly impressed by the staff at the Club Lounge on the 9th floor, especially Avril and Mark. Even though the hotel is not brand new as many others in the area, the next time we visit Dubai, Sheraton Jumeirah will be our choice.

Room Tip: Get a room with Club benefits. It is really worth it
  • Stayed: December 2013, traveled as a couple
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1  Thank NikaAndMarek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this reviewResponded December 14, 2013

Dear NikaAndMarek,
Thank you for your wonderful review on your recent stay at Sheraton Jumeirah Beach Resort.
We were delighted to read that you had an overall pleasant stay at our hotel, and our associates created a wonderful experience for you. On behalf of our team we would like to thank you for your kind words. We will share your valuable comments with the entire team. In order to serve you even better, we rely on your answers to our surveys to have details-specific insight about your experience in our hotel. We are looking forward to welcoming you back and exceed your expectations.
Best Regards,
Dany Dagher

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Reviewed December 11, 2013

We stayed in Dubai for four days on our way to Ireland for Christmas. In a five star concrete jungle city it was nice to find an Oasis. The staff were excellent and Avril & Mark really looked after us in the Club Lounge. This hotel is surrounded by the typical concrete jungle that is Dubai but the hotel is still in a prime location for a relaxing beach break. The hotel is starting to date being that it was built around 1998 whereas everything in Dubai was built "last week". Food was fantastic, service brilliant and beds very comfortable. If I had to criticise anything I would have to say that the live music needed to be "turned down" a bit after 11pm. The thumping music continued on until 3 am and the rooms, although very well insulated, were not good enough to stop the volume of the music.

Room Tip: As high as possible to keep away from the restaurant music
  • Stayed: December 2013, traveled as a couple
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Thank Bobby_Sole
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this reviewResponded December 14, 2013

Dear Bobby_Sole
Thank you for taking the time to write your feedback following your recent stay at Sheraton Jumeirah Beach Resort. We are very pleased that you have appreciated the Club lounge services and our associates created a wonderful experience for you. We have taken the liberty to share your nice comments with all of them. Regarding your feedback on the music, we have shared it with our teams to rectify. Thank you for raising this issue, we will work on a potential solution to avoid such inconvenience. Despite of the misgivings that you have mentioned, we hope that you have enjoyed your overall experience at the hotel and we look forward to welcoming you back to the Sheraton Jumeirah Beach Resort.
Best Regards,
Dany Dagher

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Reviewed December 8, 2013

It is now a couple of weeks since we stayed at the Sheraton but our abiding memories are of cheerful and helpful staff and excellent Club facilities.

Particularly helpful in the lounge were Avril, Eleazar and Mark. My wife is a coeliac and each morning they would clean the toaster to ensure that my wife's gluten free bread was not contaminated by normal bread. Also I was concerned regarding the limousine transport to the airport and Avril went well beyond the call of duty to ensure that all facilities in place and my concerns allayed.

The hotel itself is well maintained and the rooms spacious. Excellent food in the Italian Restaurant where once again the Chef came out to ensure that my wife's coeliac condition was properly catered for.

Yes there is building work nearby but nuisance was kept to a minimum and certainly our enjoyment was in no way impeded.

Room Tip: Sea view.club room
  • Stayed: November 2013, traveled as a couple
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Thank Keith M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this reviewResponded December 9, 2013

Dear Keith M,
Thank you for your wonderful review on your recent stay at Sheraton Jumeirah Beach Resort. We were pleased to read that you enjoyed the dining facilities and you had an excellent overall experience. We much appreciate your lovely words concerning our passionate associates. Providing our guests with the best hospitality and services has always been our mission. In Order to serve you even better, we rely on your answers to our surveys to have details-specific insight about your experience in our hotel. We are looking forward to welcoming you back and exceed your expectations.
Best Regards,
Dany Dagher

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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