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“Excelent Stay”

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Sheraton Jumeirah Beach Resort
Ranked #158 of 542 Hotels in Dubai
Paisley, United Kingdom
Level Contributor
23 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Excelent Stay”
Reviewed November 6, 2013

I invited my two sisters and brother in law to join me on holiday at your hotel, from in October they enjoyed their stay, and the staff in the Club Lounge went out their way to make all of us feel welcome.
From the Club lounge manager to her staff .to the Concierge service, all of the ones I dealt with were more than, very, very helpful. when I booked dinner at the Burj Al Arab, I wanted to make it special and asked the Concierge to book a Rolls Royce to take us there, they did excellent, and my family were surprised and exited, it all added to a special night for all of us.

I cant finish this without mentioning all the other staff from the front desk staff to everyone who we all had dealings with, their attitude was excellent and made our stay there very good.

Too finish off I had originally booked the Hilton JBR as I had stayed there before, also other hotels there, no doubt I made the right decision to change due to the building work, the Sheraton staff top the Hilton, thank you everyone for a great holiday.

I look forward to staying with you again.

Iain W

  • Stayed October 2013, traveled with family
    • Value
    • Location
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Helpful?
Thank Iain W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this review, November 9, 2013
Dear lain W,
Thank you for taking the time to share your valuable review. We were happy to read that you had an excellent stay with us. It is always good to know that our guests leave our hotel completely satisfied. I will be sharing your kind words with all the team members as such feedbacks help in staff motivation and recognition. We are looking forward to welcoming you back to our hotel very soon.
Sincerely,
Dany Dagher
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (342)
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English first
Manchester, United Kingdom
1 review
Reviewed November 5, 2013

poor hygiene, poor service , employees where not polite. the food was awful. i would not recommend anyone to go there again. most of the time we where out , but we where half board, whenever we ate our lunch or dinner there , the food was not up to standards, but whenever we complained it was not taken in to consideration. the room we where promised was a deluxe room but we did not get that room.The rooms where not cleaned everyday and the beds where not made everyday, until i complained to the downstairs lobby area.there is still construction work going on which was very disturbing in the night. overall this hotel made my trip and my families trip very disappointing considering we went on a holiday after 8 years..

Room Tip: always go by what your friends and family recommend, not your travel agent.
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  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank uzma p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this review, November 9, 2013
Dear uzma p,
Thank you for taking the time to review the Sheraton Jumeirah Beach Resort. We truly value the opinions of our guests and we apologize that we did not meet your expectations.
Providing our guests with the best possible hospitality and service has always been our mission. We have addressed all the issues and spoken with the employees in question. We want you to know that we truly want you to walk out the door feeling refreshed.
We would love to have the opportunity to speak with you directly, so please contact us on Jumeirah.Sheraton@sheraton.com so we may understand details of your experience.
Best Regards,
Dany Dagher
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Auckland Region, New Zealand
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed November 5, 2013

The property is showing its age and is in need of refurbishment. We were in the Towers and had a Junior Suite so were able to enjoy the club room on level 9. It represented value for money as a 5 star property in Dubai. Unfortunately we did have some personal items removed from our room during our stay that we didn't discover until a few days after leaving Dubai. Construction work does impact on the location.

Stayed October 2013, traveled as a couple
Helpful?
Thank Paul M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this review, November 9, 2013
Dear Paul M
Thank you very much for sharing your valuable review. We do take all comments seriously and appreciate all the feedback we can get. We were very pleased to read that you appreciated our Club lounge services. We sincerely apologize for the inconvenience caused by the construction work and for any other issues you might have faced during your stay. Please contact us on Jumeirah.Sheraton@sheraton.com and we will make sure that your upcoming stay is as enjoyable as it can be.
Best Regards,
Dany Dagher
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Nashville, Tennessee, United States
Level Contributor
3 reviews
Reviewed November 5, 2013

Having never been to Dubai before, we decided upon this hotel due to the location on the beach and that a friend travelling with us worked for a Sheraton for several years. From the moment we arrived, the staff was fantastic! Everyone on staff was very accommodating and upon checkin, the gentlemen that was getting our room assigned gave us a sea view even though we originally opted for a less expensive "city view" room. Prior to arriving, we also added club access to our booking due to the inclusion of wi-fi and breakfast. Trust me, it's worth the extra money.

There were 5 or 6 of us in the staying at the hotel at any given time during the week. We all enjoyed it! We made constant use of the car service when getting around. The concierge made sure to have large vehicles ready for our group to go in one car to areas to eat and even a trip to Abu Dhabi to Ferrari World. We only had one issue with the car service, which was really only due to communication error on the exact location we wanted to be dropped off. I only mention this because upon checkout I only mentioned that it was the only thing that was a little disappointing during our stay (again, communication error, not any incompetence or lack of skill from the driver) and they wanted me to inform the manager. As it turns out, the gentlemen who checked my group in was the manager of the hotel. We discussed the scenario and he offered a complimentary ride to the airport on behalf of the hotel. While I would return to this hotel without this accommodation he made, his going above and beyond just reinforces how wonderful this hotel and all of its staff was during our stay.

I only wish we had more time in Dubai in order to enjoy more of the beach, pool and other amenities of the hotel. My friend who used to work for Sheraton said that all of them should be as wonderful as this one.

Room Tip: Add the club lounge access. You get complimentary cocktails and snacks during their happy hour, wi-f...
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this review, November 9, 2013
Dear Mike H,
Thank you for your wonderful review on your recent stay at Sheraton Jumeirah Beach Resort. We were pleased to read that you enjoyed the lounge service, the beach and you had an excellent overall experience. We much appreciate your lovely words concerning our passionate and attentive staff. Your feedback was shared with our team and we look forward to welcoming you back and exceed your expectations.
Best Regards,
Dany Dagher
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Queenstown, New Zealand
Level Contributor
16 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed November 5, 2013

We decided that we would have a mini holiday in Dubai to break up our long haul flight to Australia. We spent 5 nights at the Sheraton and enjoyed the relaxing atmosphere. It was early June so it was hot, hot, hot, but we enjoyed the pool and had a dip in the 35 degree sea. The room was lovely and cool with all the amenities you would expect from an established hotel. We were half board so enjoyed nice breakfasts and could choose to either have lunch or dinner. We chose lunch for a couple of days and evening dinner the other days. The poolside menu was nice and enjoyed that outside. The staff were nice and we liked the dates and the welcome gift. Overall a very nice stay. Should have made it a week or two..

  • Stayed December 2012, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank lucE C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this review, November 10, 2013
Dear lucE C,
Thank you for sharing your wonderful review with the Tripadvisor community. I was very pleased to read you enjoyed your stay to such extent especially our dining offering, pool and hotel facilities. We look forward to welcoming you back during your next visit to Dubai.
Sincerely,
Dany Dagher
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 4, 2013

Having stayed at the Sheraton a few years ago and really enjoyed it, I was very disappointed on arrival this time round. I had looked here and noticed a few comments about a building site and thought people were being picky, they weren't. There is a new Mall being built on the beach front and so it is very noisy and busy at the end of JBR, and it takes ages to get to the hotel as there is only one road in which blocked by lorries, traffic etc. Sadly the hotel has had the inevitable tower blocks built, and more being built, all around it which means it has shadows cast across the outside from early afternoon. Not great for a 'day by the pool' Inside the hotel is nice and what you would expect from a Sheraton, yet sadly the outside badly effects it.

  • Stayed October 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank James K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this review, November 9, 2013
Dear James K,
Thank you for taking the time to write your feedback following your recent stay at Sheraton Jumeirah Beach Resort. We sincerely apologize that the development surrounding our hotel had an effect on your visit. We strongly believe that our guests will really enjoy the improved area. We do hope that we will have the pleasure of welcoming you back on a future visit.
Best Regards,
Dany Dagher
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Einsiedeln, Switzerland
1 review
Reviewed November 3, 2013

This was the third year we stayed in the Sheraton Jumeirah Beach Resort. We stayed for two weeks. As always the service was great, the staff very friendly, hotel is very clean, great beach and we got an awesome room. As a platinum SPG guest I visited many hotels but the Sheraton Jumeirah Beach Resort will stay our favorite. If possible we come back again next year!

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tom R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this review, November 6, 2013
Dear Tom R,
Thank you so much for taking the time to let us know how much you enjoyed your stay and the services provided by our staff. We look forward to welcoming you back during your next visit to Dubai.
Sincerely,
Dany Dagher
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Jumeirah Beach Resort

Property: Sheraton Jumeirah Beach Resort
Address: Al Sufouh Road, P.O. Box 53567 | near The Walk at JBR, Dubai Marina, Dubai 53567, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Top resorts Hotel in Dubai
#39 On the Beach Hotel in Dubai
#90 Spa Hotel in Dubai
#94 Business Hotel in Dubai
#95 Family Hotel in Dubai
#96 Romantic Hotel in Dubai
#142 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Jumeirah Beach Resort 5*
Number of rooms: 256
Official Description (provided by the hotel):
A beautiful resort located on the white sands of Jumeirah Beach. Right in the middle of Jumeirah Beach residence 'Walk' with great shopping and dining options, surrounded by landscaped Gardens that boast more than 200 Palm Trees. A resort haven, which combines relaxation with accessibility, is perfect for all business travelers, honeymooners, families and holidaying guests. ... more   less 
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Also Known As:
Sheraton Jumeirah Beach Hotel Dubai
Sheraton Dubai
Sheraton Jumeirah Beach Resort & Towers
Dubai Sheraton

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