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Sheraton Jumeirah Beach Resort
Ranked #157 of 540 Hotels in Dubai
Belfast, United Kingdom
Level Contributor
82 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“value for money”
4 of 5 bubbles Reviewed August 7, 2013

stayed here at beginning of July. Hotel was clean well located and all staff very pleasant except
except the girl when we checked in. We were not given the room we booked and we felt she wasn't too bothered about it. We sorted it out the next day with someone else. Lots of sunbeds and space to chill out. Food was ok. Was Ramadan on our fourth day and was no problem. Food in tent was warm not hot and just ok. Ate in the Italian again ok portions quite small. Chinese just ok too.
We were on half board and felt we should have been told about being allowed to eat in the other restaurants (there were special menus for h b guests). I have been to Atlantis and Royal Mereidan and the food was much better there. We did enjoy our stay and always ate well but expected better for 5 *, but for the price we paid was good value. If you get good price go.

Room Tip: sea view room and high floor
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jinnyann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this review, August 31, 2013
Dear jinnyann,
Thanks a lot for sharing your feedback with us.
Our apologies if there was any miscommunication with your room booking. Perhaps you can reach us on Jumeirah.Sheraton@sheraton.com to give us more details about your check in to avoid any shortfalls in future.
We wish your dining experience would have been more memorable; however, we do look forward to connecting with you again to assure you of our five-star hospitality.

Best regards,
Dany Dagher
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,847 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (338)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
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English first
Level Contributor
23 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed August 7, 2013

We stayed at the Sheraton Jumeirah for 9 nights in a sea view room. The service was fantastic; special touches were complimentary ice lollies and water every morning at the pool, and a lovely cake and fruit on our wedding anniversary. Hugely attentive staff and service is a real strength of this hotel. Great location, right on the beach and the walk, and delicious buffets. The Ramadan Tent was a fabulous experience also. I would highly recommend this hotel!

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MaktoubX171223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this review, August 31, 2013
Dear Josephine1707,
We are delighted that you had a wonderful stay with us at the resort.
It was nice to hear that our service exceeded your expectations. We are glad you felt special!
thank you for staying with us and we hope to welcome you in the near future.
Thank you.

Regards,
Dany Dagher
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Prague, Czech Republic
2 reviews
5 of 5 bubbles Reviewed August 6, 2013

Hotel has very nice lokation in the heart of new Jumeirah Walk.
Hotel rooms are very nice, clean, spacious ans seaview rooms offer magnificent overlook. All staff of the hotel is very professional, helpfull, pleasant and friendly. All restaurants have excelent kitchen and are very nice decorated.
Stay in hotel is highly recomended and we will definitely stay again and again
Eva and Pavel

Room Tip: All seaview rooms are beautiful
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  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pavel M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this review, August 31, 2013
Dear Eva and Pavel,
Thank you for sharing your experience with us.
We are very happy that you will visit us again and we look forward to that.

Warm regards,
Dany Dagher
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
AYRSHIRE
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed August 5, 2013

What can I say I have travelled the world and stayed in many 5* hotels, we stayed at the Sheraton for 8 days before moving to Atlantis the Palm for 7days. You could not compare these hotels as Atlantis is a newer and much more expensive hotel per night, but Sheraton defiantly gives you what you pay for and more. The staff are so polite and courteous, please take the time to say hello to them especially the security team, they are all lovely people. The pool and large grass sunbathing area is fantastic. There is some building work going on out at sea, they are reclaiming land to build The Eye Of Dubai similar to the London Eye only bigger, it will be the biggest Ferris Wheel in the world when completed. Don’t let the building work put you off this hotel it honestly does not bother you at all, infact I found it interesting to watch.
There were five people in our party ages from 8 years old to 80 years old and we all agreed if we visit to Dubai again we would stay at the Sheraton.

The only things I did not like is the front door staff try to push the Hotel Lexus taxis at double the price of the local government taxis, and at meal times if you want bottled water the waiter will give the more expensive bottled water at double the price of the local bottled Sheraton water,so you must ask for the large bottle of Sheraton water, but had these same problems at the Atlantis as well.

Local Taxi from Sheraton to Dubai Mall 50 drm, Local Taxi to the Mall of Emirates 30drm, Local Taxi to Marina Mall. The Hotel Lexus Taxis are approx double the cost.

Go and have fun, that’s what it is all about Thank you to Mr Charles Muhia and Sheraton team for a wonderful time, your Ramadan Tent was an amazing experience for us WOW so many lovely things I could say about Sheraton Jameira Beach, I would rate this hotel 10 out of 10,
Thank you, David & Sheena from Scotland

Room Tip: All rooms are OK but high up sea view would be great.
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  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Irvie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this review, August 31, 2013
Dear David and Sheena,
We appreciate you taking the time to share such positive comments.
It’s always great to hear that our guests enjoy themselves during their travels. It is disappointing though to hear of your taxi experience and do apologize for any inconvenience that was caused to you.
Thank you again for your review and we look forward to welcoming you back in future!
Yours truly,
Dany Dagher
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed August 2, 2013

Friendly attentive staff. Ample size bedrooms with good facilities and very clean. Public rooms spotless.

This is a resort hotel with garden and beach for relaxation but the continuous 'music' around the swimming pool and from the garden bar (not even the same sound) was loud and intrusive, spoiling an otherwise quiet spot. I doubt that the monotonous and repetitive rhythm would have been to anyone's taste (certainly not to the guests in the garden) but music in the toilets? oh please.

Room Tip: Nothing wrong with any of the rooms just the loud music imposed on you.
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  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank davidb2119
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this review, August 13, 2013
Dear davidb2119,

Thank you for sharing your nice comments on our associates and facilities. However, we are sorry to hear about your experience and do assure you that no loud music was played in our property.
If you would like to share details of your stay on Jumeirah.Sheraton@sheraton.com then we can rectify any shortfall from reoccurring.
Thank you.
Regards,

Dany Dagher
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bratislava
Level Contributor
15 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed August 2, 2013

We stayed in this hotel early July this year. Originally booked for 1 week, but left after 2 days.
Location is great, but hotel not worth 5*. Obsolete & stinky rooms (we could smell cigarettes from bed sheets), obsolete bathroom & bathtub my 8y daughter refused to step in.

Biggest disappoitment was also noise all around the hotel. Loud disco music outside by the pool, beach bar, typical arabic live music in the open lobby in the evening. We felt like in Ibiza, there was not a single quite place in the hotel.

Outdoor pool is quite small & crowded, beach of miniature size. The view from the beach was also quite unpleasant: directly at the stone processing plant operating.

I would also expect in 5* hotel of Sheraton chain not to have to buy fabric bath shoes at the reception but have it for free in the closet.

The only positive thing was Starbucks right opposite the hotel (with free wifi) and location of hotel in the centre with loads of restos and cafe bars.

Free wifi available only in the lobby and limited time.

All in all, this hotel might be good for youngters who seek night life and excitement, but not for families with kids or couples looking for peaceful holidays.

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mimi S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this review, August 13, 2013
Dear Mimi S,
Thank you for your feedback and taking the time to post your comments.
We are sorry to hear that we did not meet your expectations. However, we are known to be one of the most family-friendly resorts. Also during the holy month of Ramadan there is no loud music playing. If you could please reach us on Jumeirah.Sheraton@sheraton.com we would like to learn details of your stay to investigate when the loud music was played.
Thank you.

Regards,
Dany Dagher
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed July 29, 2013

Booked the Sheraton because I had previously stayed there in October 2008 so knew the location and enjoyed the previous stay. We stayed for 9 nights and were very impressed the entire holiday. On arrival the staff were very helpful and friendly, we couldn't have our room until 3pm because we had arrived on an early morning flight, the room was available at 1.30pm which was great. We had requested a walk-view room but were allocated a sea-view at no extra cost, the view was fantastic and very interesting watching the boats out at sea. The room was very spacious and was just as we expected, comfortable beds and was kept very clean throughout our stay. The pool, garden and beach areas were lovely, the pool bar staff were always around to take orders, each area was kept tidy and staff were always willing to help move loungers and umbrellas. The building work next door was not particularly noisy, some nights it was interesting to watch because they work throughout the night in Dubai which we obviously don't see in the UK. We visited the Burj Khalifa one evening, instead of going during the day to the viewing platform we decided to go to the bar in the evening which was lovely, beautiful views and no time limit on our table, drinks weren't too expensive and the staff were really lovely. Definitely recommend this to anyone visiting Dubai! The breakfast was average, it was a buffet so didn't expect gourmet but it was nice enough. Dinner was similar, lots of choice, but again a buffet so quite average. We ate in the Arabic restaurant one night which we really enjoyed! The drinks are a little pricey in the hotel. Overall a brilliant holiday and would recommend it to anyone for a nice relaxing break! We would go back again!

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank emilyc0802
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this review, August 3, 2013
Dear emilyc0802,

Thank you for taking the time to post your review.

While we are delighted you enjoyed your stay and friendly service from our associates, we are disappointed to learn your feedback about our breakfast and dinner buffets being average. However our beverage prices are in line with the competitors on the Jumeirah beach strip.

Thanks again for recommending us and we hope to see you soon!

Warm regards,

Dany Dagher
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sheraton Jumeirah Beach Resort

Property: Sheraton Jumeirah Beach Resort
Address: Al Sufouh Road, P.O. Box 53567 | near The Walk at JBR, Dubai Marina, Dubai 53567, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#13 Top resorts Hotel in Dubai
#38 On the Beach Hotel in Dubai
#90 Spa Hotel in Dubai
#94 Business Hotel in Dubai
#95 Family Hotel in Dubai
#96 Romantic Hotel in Dubai
#141 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sheraton Jumeirah Beach Resort 5*
Number of rooms: 256
Official Description (provided by the hotel):
A beautiful resort located on the white sands of Jumeirah Beach. Right in the middle of Jumeirah Beach residence 'Walk' with great shopping and dining options, surrounded by landscaped Gardens that boast more than 200 Palm Trees. A resort haven, which combines relaxation with accessibility, is perfect for all business travelers, honeymooners, families and holidaying guests. ... more   less 
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Also Known As:
Sheraton Jumeirah Beach Hotel Dubai
Sheraton Dubai
Sheraton Jumeirah Beach Resort & Towers
Dubai Sheraton

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