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scotscalder
Inverness, Scotland

Fifth time at this hotel

5.0 of 5 bubblesReviewed Jan 29, 2013
We love this hotel, been five time from Scotland and like it better each time with the staff remembering us from previos visits and calling us by name.
Food and drink is excellent as is the beech which our grandaughter loves.
Wish we were there just now instead of dull and cold Scotland at this time of year.
Date of stay: January 2013
Trip type: Traveled with family
4.0 of 5 bubblesValue
5.0 of 5 bubblesRooms
5.0 of 5 bubblesLocation
5.0 of 5 bubblesCleanliness
5.0 of 5 bubblesService
5.0 of 5 bubblesSleep Quality
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this review
Responded Jul 3, 2013
Dear Scotscalder,
Thank you for choosing our hotel and making us a part of your break.
It is very heartwarming to know that we were able to make your stay enjoyable and comfortable.
We hope your next stay with us will be just as pleasant.
Kind regards.
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviewed January 25, 2013

Why such a drama when I want to extend my reservation for one night at the same rate. You want me to get authorisation from my company, to extend a reservation for a day? on a public holiday? Thanks for finally seeing sense and otherwise having nice staff, good room service cheeseburger... but the hotel is a standard Sheraton, nothing special. Heavy traffic at this end of Jumeirah walks add to getting around Dubai.

Date of stay: January 2013
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Kiwi_Prawn
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this reviewResponded February 13, 2013

Dear Kiwi_Prawn,

Thank you for your feedback on our associates and service. We are pleased to hear they met your expectations.

As we take all comments seriously, I do apologize for the miscommunication you may have faced on your room extension. If you would like to discuss your experience with us, please send an email to jumeirah.sheraton@sheraton.com so we may address it with you directly.

Yours sincerely,
Dany Dagher

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed January 21, 2013

Excellent location, beautiful hotel and very accomodating staff. The beach was a bit washed away from a recent storm but cannot blame the hotel for that. The beds were a little old and were not up to the quality of the sheraton beds that I have seen in the past, but it likely was just an exception. The grounds were awesome and the hotel was very very clean. I will definetly stay there again the next time I am in Dubai. The Club lounge was perfect and had a beautiful view.

Room tip: Rooms facing the beach are amazing. Can see Atlantis from my balcony
Date of stay: January 2013
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Louis P
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this reviewResponded January 29, 2013

Dear LouParous,

We are so excited to hear you had a great stay with us. We look forward to welcoming you again!

Take care,
Dany Dagher

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed January 14, 2013

We hopped to Dubai before Christmas just for a couple of days to escape the cold european weather. We requested a car pick-up at the airport and were afraid it wouldn't work, since our flight - already scheduled to arrive late in the evening - was alomost an hour late. But the hotel driver was waiting patiently in the arrival hall with our name plate. Nice. Check-in was very friendly and helpful, the whole lobby being nicely decorated for the festive days. Upon booking we requested an extra bed for our daughter, which was not in place once we checked in. After having stowed our bags we went for a drink in the nice surroundings of the hotel park, enjoying the chilled atmosphere and friendly staff. Back in the room everything was ready as requested. Nice again. The rest of the stay was very relaxing as well, we enjoyed the privacy of the little beach section, the nice chill-out music, drinks, food, staff.
We felt welcome, though we left after only a few days. Thanx!

Room tip: Sea view rooms offer a nice start into the day, although windows cannot be opened.
Date of stay: December 2012
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Frick_8330
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this reviewResponded July 3, 2013

Dear Frick_8330,
Thank you for reviewing our hotel and for taking the time to share your comments.
We are glad to hear how satisfied you were with the resort and more so our associates that we take great pride in.
Thank you for staying with us and we do look forward to connecting with you again!
Best regards,

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed January 1, 2013

really it was very good experience along with good welcomingTHANKS MR OSAMA IBRAHIM
WHO was giving very nice smile and help
thanks to all staff over there
really IM happy to stay in sheraton Jumeirahfor their service and help
really even you dont feel you are strange you feel like your home

Room tip: the best room for relaxing and recreation overlooking the sea
Date of stay: December 2012
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank NASSERALEINI
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this reviewResponded January 8, 2013

Dear NASSERALEINI,

Thanks a lot for sharing your positive review! Osama is one of our greatest associates’ and would be glad to pass along your comments to him and the teams!

We are so glad you had an awesome time with us and we look forward to connecting with you again!

Regards,
Dany Dagher

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Reviewed December 28, 2012

We visited this hotel for 9 days from the 14th December till the 22nd.We have had a loverly break.We stayed in the club room and requested a sea view, which we got and was loverly, the staff in the club room were so loverly always smiling and very helpfull they work so hard and they all took time time to make sure we had everything we wanted, they made time to chat to us about are life stories and made us feel welcome.
This hotel is an old hotel but a friendly one, we have stayed in lots of hotels in Dubai always stayed in the city dew to my husbands work commitments but we have never stayed on the beach side.
We had a fab view over looking the palm and Atlantas, and the weather weather was loverly.
A very enjoyable and relaxed stay.
From Mr / Mrs Winter.

Date of stay: December 2012
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Wendy W
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dany D, General Manager at Sheraton Jumeirah Beach Resort, responded to this reviewResponded January 8, 2013

Dear Wendy W,

That’s great to hear you had a comfortable and relaxing break with us!

Our talented crews really strive to ensure they exceed your expectations.

See you next time!

Yours truly,
Dany Dagher

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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