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“Out of the way....and ordinary”

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Grand Excelsior Hotel Deira
Ranked #224 of 542 Hotels in Dubai
France
Level Contributor
266 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 98 helpful votes
“Out of the way....and ordinary”
Reviewed February 10, 2014

Good sized Club Room with Kingsize bed. Clean and comfortable.
Bathroom with bath and overshower - though fixed shower screen meant you have virtually get in the bath to turn it on!
Snack in Terrace Restaurant ok, but meat cold, wine expensive and £3 charge for bottled water which is free in the room.

Seems to be situated in residential/commercial area, not all all close to "sights" or even the metro station.

Breakfast buffet was ordinary, with little variety and little room to manouevre around the island; the room is frequently crowded too.

Pool is on the roof and very small; surrounded by a number of beds and chairs.....but if you want peace, forget it - it's right under the flightpath only a couple of miles from the end of the runway AND the hotel's air conditioning systems runs noisily up here too.

There was also a disco/club beat to be felt every night from about 10 to 3.

Must be equally good or better hotels in better location.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank IanSimpson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWaller, General Manager at Grand Excelsior Hotel Deira, responded to this review, February 18, 2014
Dear IanSimpson,

Thank you very much for taking the time to post a review on trip advisor regarding your recent stay at Sheraton Deira Hotel.

I appreciate your feedback, as they aloow for our continuous process of improving on our services and products to all of our esteemed guests. Your concerns in certain areas will be reviewed such as food variety in The Terrace restaurant and noisy air-conditioning system. On reading your comments it seems that overall you were not satisfied. We are sorry that we were unable to meet up on your expectations and please accept my most sincere apologies for the same.

Yours sincerely,

FW, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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806 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (170)
Date | Rating
  • Arabic first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
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English first
Dubai, United Arab Emirates
Level Contributor
122 reviews
63 hotel reviews
common_n_hotel_reviews_1bd8 95 helpful votes
Reviewed February 3, 2014

One of the best five-star hotels in terms of excellent location downtown Dubai Deira where it is close to malls and restaurants and not far from the metro fit for businessmen wishing to tourism like to thank Concierge they working professionally as well as the duty manager on the evening time he has good altitude welcoming v.nice person and at last one thing bothered me in the short-term maintenance work in the morning when I was asleep over all it is good staff nice place

Room Tip: fifth floor the best room
See more room tips
  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank abdulla199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWaller, General Manager at Grand Excelsior Hotel Deira, responded to this review, February 5, 2014
Dear abdulla199,

Warm greetings from sunny Dubai! Thank you for choosing to stay with Sheraton Deira Hotel and we appreciate you taking the time to write a review on your recent stay experience.

It was a pleasure to read your review and see that your expectations were met and exceeded in almost areas. Appreciate your feedback that you had a ‘nice vacation’. We have taken note that you experienced a slight inconvenience during one of the morning due to some maintenance work – we do apologize for this inconvenience.
Our team at Sheraton Deira Hotel looks forward to welcoming you back soon. If you require reservation assistance kindly contact the hotel directly or book online via our website.

Warm regards,

FW, general manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Worcester, United Kingdom
2 reviews
Reviewed February 3, 2014

My husband and I stayed for ten days and received a very warm welcome from all the staff at this hotel. We were very impressed by the friendly, helpful staff throughout our stay, particularly the concierge team. They were only too willing to help us with trips, transport and general advice. The food was excellent, both in choice and presentation. We would recommend this hotel very highly.

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MrsT122
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWaller, General Manager at Grand Excelsior Hotel Deira, responded to this review, February 5, 2014
Dear Tripadvisor member,

Thank you for choosing to stay with Sheraton Deira Hotel and taking the time to share your experience. We appreciate it!

We strive to provide all of our guests with a memorable and comfortable stay whilst with us. Therefore it is a pleasure to read your review. We are happy that you were impressed with the associates warm, welcoming, friendly attitudes in all of your dealings as our guest. Moreover over we are delighted to know that you also liked the food with it’s choice and presentation. Your compliments will be posted on our notice board for all to read which will be a great boost to our associates.

We are happy to know that you would highly recommend our hotel. Our team at Sheraton Deira Hotel would be delighted to welcome you back soon. If you ever need reservation assistance please contact the hotel directly or via our website.

Stay connected,

Warm regards,

FW, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
56 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed February 2, 2014

Though I didn't get his name, I would like to compliment the manager who warmly welcomed me at 2 in the morning on January 23rd. For being SPG Gold, I was upgraded to a suite which was much appreciated. Room was comfortable, clean and everything worked properly. Location is good for the airport and there are plenty of local places to eat. The rooftop pool is great and they were playing 80's music all day which was perfect. Being close to the airport, the rooftop is also popular with plane spotters who are up there with their binoculars and log books. My one issue, and it was a small one, is that despite being on a non-smoking floor, there was definitely smoking in the 5th floor hair salon and I wish they would restrict smoking in the pool area. Other than that, highly recommended.

  • Stayed January 2014, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank trebex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWaller, General Manager at Grand Excelsior Hotel Deira, responded to this review, February 5, 2014
Dear trebex,

Thank you for choosing to stay with Sheraton Deira Hotel.

We really appreciate you taking the time to write a review on Trip Advisor– it’s always great to hear our guests talk about their stay at Sheraton Deira with a positive strength and confidence.

Your comment regarding the smoking in the Hair Saloon will certainly be looked into and immediately rectified. Thank you for bringing this matter of your concern to us. Regarding smoking in the Pool are we will also review this matter.

We appreciate your gracious comment of highly recommending us to other of your peers.

Our team at Sheraton Deira Hotel looks forward to welcoming you back in the near future. If you need any reservation assistance please contact the hotel directly or via our website.

Warm regards,

FW, general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
51 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed January 30, 2014

I've arrived at 3 am, and the staff were polite and still attentive to my needs.
The room is clean and functional, but the hotel itself is in need of an overall refurbishment.
Location is excellent, very near to Naif, reducing commuting hassles.
Metro station is about 15 minutes walk, but taxis are available right at the door step, and with a reasonable fare to Deira, Naif etc.

Room Tip: Rooms that I've got faces a quiet court yard. Some guests may prefer city view?
See more room tips
  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Azhar J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWaller, General Manager at Grand Excelsior Hotel Deira, responded to this review, February 3, 2014
Dear Azhar J,

Thank you for taking the time to write a Trip Advisor review based on your recent stay experience at the Sheraton Deira Hotel.

Your feedback is appreciated. It is kind of your to acknowledge the associates politeness & attentiveness to your needs whiles being our guests, room cleanliness, excellent hotel location, easy availability of getting taxi’s to commute around or the easy access to metro station.

You have also made a comment on the hotel as a body needing a overall refurbishment. We are actually in the process of working this out as there are many things to take into consideration. The time is not known at this stage.

From your comments we do trust that you had a good stay as our guest. We look forward to welcoming you back in the near future.

Warm regards,

FW, general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Warsaw, Poland
Level Contributor
90 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed January 29, 2014

There are so many hotels in Dubai that it is worth to spend some more time to look for the best option. Deira Sheraton is rather old hotel, the level of services, personal attendance is rather not appropriate, far from the level of services in Starwoodhotels worldwide that I used to enjoy. Good point for a short distance to the airport. But one block from this hotel there is Movenpick Deira which I seen but not stayed in and that 2nd hotel is definately much better, much higher quality, much nicer service!

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnnaNowi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWaller, General Manager at Grand Excelsior Hotel Deira, responded to this review, February 3, 2014
Dear AnnaNowi,

Thank you for your feedback.

From reading your review I understand we were unable to meet up on your expectations as a Sheraton hotel in regards to the hotel building, level of service and personal attendance. We are sorry to have not lived up to your expectations.

We hope that you will give us another opportunity in the near future to display our level of services & personal attendance for what we are normally acknowledged and which is our strength.

Thank you for choosing us on your last stay.

Yours sincerely,

FW, general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
italy
Level Contributor
21 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed January 28, 2014

Very friendly and polite staff. Clean. The staff at the coffee bar were very friendly,talkative and helpful. Metro is nearby about 10 minute walk which is very convenient although taxis are convenient too. There is an outdoor pool upstairs, which is hardly ever crouded. Free internet access.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank xenarani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FWaller, General Manager at Grand Excelsior Hotel Deira, responded to this review, February 3, 2014
Dear xenaItaly,

Thank you for choosing to stay with Sheraton Deira Hotel.

We really appreciate you taking the time to write a review on Trip Advisor– it’s always great to hear our guests talk about their stay at Sheraton Deira with a positive strength and confidence.

We appreciate your gracious acknowledgement about our associates being friendly and polite during your stay, hotel cleanliness, close proximity of the metro to the hotel, free wifi and a temperature controlled rooftop pool .

Our team at Sheraton Deira Hotel looks forward to welcoming you back in the near future. If you need any reservation assistance please contact the hotel directly or via our website.

Warm regards,

FW, general manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Excelsior Hotel Deira

Property: Grand Excelsior Hotel Deira
Address: Al Muteena St | Deira, Dubai 5772, United Arab Emirates (Formerly Sheraton Deira Hotel)
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#151 Business Hotel in Dubai
#191 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Grand Excelsior Hotel Deira 4*
Number of rooms: 229
Official Description (provided by the hotel):
Grand Excelsior Hotel Deira is one of the handpicked hotels for guests visiting Dubai. Superbly situated in the busiest location of Deira, close to airport, known for its unique Arabian hospitality. The 229 smoking & non-smoking rooms, standard, suites, executive and one Royal Suite. Dining offers in The Terrace restaurant, Le Cafe, Lindbergh’s Bar & Stars Studio Night Club. ... more   less 
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Also Known As:
Sheraton Dubai
Dubai Sheraton
Sheraton Deira Dubai

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