Stayed from 13/03/13 to 16/03/13 @ Sheraton, Daira
Everything was mearliy bareable until me, my wife and a 6 month old daughter checked out and realised after 5 hours that we had forgotten out passports in safe (yes, my fault). we only had 1:30 hour for our flight departure and rushed back to hotel. now comes the best part:
- the passport wallets were removed from safe (as it was already given to another guest)
- when i called, the reception team knew my case and asked me to come and colled my passports
- reached hotel in hurry and found both wallets opened and passports removed. It was clear that they had scanned it piece by piece.
- had 300 EUROS in one of the wallets as an emergency money (im sure many travellers do this). did not see it, when inquired with staff, got a rude comment that its all there sir, pleae check.
- By then i was 1 hour away from my departure, i could either miss my flight and take the case with management or sign the form and pick my passports. with wife and 6 month daughter, i couldnt miss the flight so i took the second option.
- i was forced to sign a form syaing i got all my belongings, else they would not let me take the passports, so the form doesnt count.
- have been an SPG member since 2008 and loyal to the extent that i sayed in westin few months back in Dublin and travelled 30 kms to my work place.
- they would not even post my review on SPG site, which is something!
a truely disappointed customer - KT
- Official Description (provided by the hotel):
- Grand Excelsior Hotel Deira is one of the handpicked hotels for guests visiting Dubai. Superbly situated in the busiest location of Deira, close to airport, known for its unique Arabian hospitality. The 229 smoking & non-smoking rooms, standard, suites, executive and one Royal Suite. Dining offers in The Terrace restaurant, Le Cafe, Lindbergh’s Bar & Stars Studio Night Club. ... more less
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- Also Known As:
- Sheraton Dubai
- Dubai Sheraton
- Sheraton Deira Dubai