The name Sheraton usually gives you an indicator that the establishment is going to be very good, well I was wrong.
After a long flight the check in process was awful we encounted a very rude receptionist who obviously has never heard of "the how can I help you" attitude that normally prevails throughout the Sheraton hotels we have stayed in.
Our room was musty and not so clean with the bathroom having mould around the bathtub.
We wanted to get an understanding of what the city of Dubai was like so we took the hotels recomended 4 hour city explorer bus trip and the night dinner cruise ($198), BIG mistake the tour took us past many existing and underconstruction five star hotels which was the main item the guide kept on talking about. The dinner cruise on the creek was awful, there is not enough words available to discribe it, both are not up to the standard that Sheraton normally recommend.
The check out process was also a misrable experience, not a smile in sight and the attitude suggested that we were lucky to be there.
During our time in Dubai we travelled by taxi and not one driver spoke to us without us starting the conversation except the last one that transferred us back to the airport, out of the blue he said "do not stay at that hotel next time you come to Dubai its not a good hotel there are much better hotels downtown" HOW RIGHT HE WAS.
- Official Description (provided by the hotel):
- Grand Excelsior Hotel Deira is one of the handpicked hotels for guests visiting Dubai. Superbly situated in the busiest location of Deira, close to airport, known for its unique Arabian hospitality. The 229 smoking & non-smoking rooms, standard, suites, executive and one Royal Suite. Dining offers in The Terrace restaurant, Le Cafe, Lindbergh’s Bar & Stars Studio Night Club. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, Agoda, Travelocity, Hotels.com, Hotwire, getaroom.com, Orbitz, Cancelon, HotelQuickly and TripOnline SA so you can book your Grand Excelsior Hotel Deira reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Sheraton Dubai
- Dubai Sheraton
- Sheraton Deira Dubai