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“Special thx for ja resort team & neeraj sehrawat” 5 of 5 bubbles
Review of JA Jebel Ali Beach Hotel

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JA Jebel Ali Beach Hotel
Ranked #63 of 545 Hotels in Dubai
Certificate of Excellence
Leiston, United Kingdom
2 reviews
“Special thx for ja resort team & neeraj sehrawat”
5 of 5 bubbles Reviewed May 16, 2014

This place was amazing. The room was fantastic and so clean and the staff made so much effort every time you needed anything someone was there to help. The views and beach from our room was breathtaking. Nothing more than heaven in an holiday. Our little boy of 23 months has never had so much fun and the atmosphere all around the place in the day and night was so good. & i want to do specail thanks for MR: NEERAJ SEHARAWAT Who did wonderfull job..xxxx

Room Tip: higher floors have less A/C unit noices.
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  • Stayed March 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Rajni V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yasser M, Hotel Manager at JA Jebel Ali Beach Hotel, responded to this review, May 19, 2014
Dear 118RIYA,

Thank you for sharing your feedback on TripAdvisor following your recent stay at JA Jebel Ali Beach Hotel.

We are dedicated to creating lasting and genuine relationships with our guests and we are also committed to making a difference as well as delivering a memorable and unforgettable experiences and I was glad that this was made possible following your recent review. I would like to personally thank you for all your positive remarks about the resort and its facilities which you found to be amazing as well as the accommodation which you felt was fantastic.

We also embrace the importance of recognising our associate’s success and, I appreciate your kind words about my entire team, some of whom you have personally acknowledged. I will ensure that your compliments are passed on to them.

Once again, I would like to thank you for taking the time to post your review on TripAdvisor, and we look forward to having the pleasure of welcoming you back to JA Jebel Ali Beach Hotel in the near future.


Yours sincerely,


Yasser Mansour
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (527)
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English first
London, United Kingdom
Level Contributor
19 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
4 of 5 bubbles Reviewed May 14, 2014

We stayed here for five nights and had an excellent stay. The hotel is set in immaculate grounds and every member of staff cannot do enough for you. We went for the all inclusive options which was good value for money; the buffet for breakfast and lunch was excellent with wide variety and we loved the Italian restaurant which served one of the best steaks I've ever eaten!

This is a family hotel however I went with my girlfriend and this was not an issue. There was always sun beds available by the pools and the beach. The beach in particular is a real plus, considering the size of some other hotel beaches in Dubai this is huge and very clean.

I must mention some negatives though. Firstly, this hotel is not in Dubai, but just outside in Jebel Ali. You are about 45 mins from the airport and 30 mins from the Palm / Dubai Mall. A return taxi to the Palm is around £30, so not the end of the world, but if you want to be closer to the City then this may not be the option for you (although you would miss out the relaxing environment of this hotel). Second, the hotel is old. That's not to say its not of a good standard and not well presented, however for my first trip to Dubai I was expected to be blown away; I wasn't. Finally, the rooms were a bit on the small side and reminded me of a Travelodge layout, but adequate for a 5 night stay again without been blown away.

I would definitely stay here again and recommend this hotel to friends if you wanted a relaxing break in Dubai without wanting to be in the city regularly.

Room Tip: We were told that we would be upgraded to a sea view room arrival which we weren't. No problem...
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  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank RDL19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yasser M, Hotel Manager at JA Jebel Ali Beach Hotel, responded to this review, May 19, 2014
Dear RDL19,

Thank you for sharing your feedback on TripAdvisor following your recent stay at JA Jebel Ali Beach Hotel.

Our resort is set on the golden shores of the Arabian Gulf and features its own private beach, gives a fantastic access to a lot of facilities and activities which is evident enough from your positive comment as you have kindly mentioned was a relaxing hotel, the All Inclusive package which you valued, the food served in all the restaurants which you found to be excellent especially the La Traviata restaurants, as well as the beach area which you felt was spacious comparatively. I do appreciate your kind words and I was equally happy to know that you would recommend us.

I have noted your comments in relation to the room size. Due to the design and size of the rooms in JA Jebel Ali Beach Hotel, you may wish to consider for future visits, to stay in our JA Palm Tree Court accommodation, where the balconies and the room size are more spacious.

Your kind words about my entire team were very much appreciated, and I will ensure that your compliments are shared with them.

Once again, I would like to thank you for taking the time to post your review on TripAdvisor, and we look forward to having the pleasure of welcoming you back to JA Jebel Ali Beach Hotel in the near future.
Yours sincerely,


Yasser Mansour
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ireland
Level Contributor
19 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed May 10, 2014

We have stayed before at the Jumeriah Beach and also the Royal Meridien Beach Resort and Spa. Both of which were lovely, but we preferred this location by a mile! It was fantastic to be out of the busy main stream but you still had the option if you desired to go to the malls etc.

All of the restaurants were excellent except the Italian. We had a disastrous meal there. We ordered from the set menu, it took an hour and a half for the starter to arrive, the main course was luke warm and for dessert we were awaiting a ricotta and pear pastry and we got a chocolate fondant!?!?!? It was delicious but not what we were expecting.

We loved the beach area and it was fantastic that there was lots of space down there instead of everyone being crammed in like sardines.

We had an executive room which was absolutely fantastic, beautifully furnished and oodles of storage for a family of 4. Also a special thank you again for helping us when we arrived and our room wasn't ready.

The Spa was excellent. I haven't been to a spa over the past few years as it has just been far too expensive on holiday. It was wonderful to be able to go this time as the spa treatments were appropriately priced. The staff were fantastic and we loved all of the little touches like the fruit afterwards. My parents and I visited several times!

Golf - my parents thoroughly enjoyed the course and said the staff were all extremely professional.

Also our children loved the children packs at lunchtime, wonderful idea.

Few Pointers:
1) There need to be at least 2/3 members of staff providing water etc on the beach as well as the grass. Jude was fantastic but it was clear he couldn't manage on his own especially on the weekends when all the outsiders came in to the hotel. Perhaps a flag system might work better?
2)Dinner at the themed restaurants was superb and the staff lovely however we regularly had to refill our own wine glasses. Whilst not a problem for us I would have expected this to be done for us.

We will be back next year after a truly fantastic holiday.

Special mention to the following staff who were so fantastic during our stay. Please keep up the amazing food and wonderful staff.

Anastacia (babysitter, she was wonderful and our children adored her!), Ava, Zin, Josiah, Neeraj, Rosemary, Akash, Praveen (Both in coffee house buffet), Adyipta, Solwin, B Silva, Srijana, Nilanthia, El Sayed, Suman, Nilan and Jude.

Room Tip: Executive Suites are fabulous! Or you want to be on floor 1 with a sea view!
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank TravelQueenIreland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yasser M, Hotel Manager at JA Jebel Ali Beach Hotel, responded to this review, May 17, 2014
Dear TravelQueenIreland,

Thank you for sharing your feedback on TripAdvisor following your recent stay at JA Jebel Ali Beach Hotel.

Our underlying principle is to be recognised for our heartfelt hospitality and I was happy to know that the overall you had a fantastic stay with us and that you will come back on your next holiday. I would like to thank you for your kind words with regards to the resort and its facilities, the resorts location which you found to be lovely, comparatively, the accommodation which you felt was beautiful, the excellent Spa treatments, the golf club which your parents enjoyed the most, as well as the food that was served in all the restaurant which you have kindly mentioned was amazing.

I have noted your concern regarding the staffing levels and the service that you received whilst staying with us, which I have shared your comments and discussed with our Food and Beverage Manager for his immediate review. Please accept my sincere apologies for any inconvenience caused.

As we endeavour to maintain our tradition of creating memorable experiences, it was lovely to read your positive comments about my team, whom you have personally acknowledged and you felt were wonderful. I will ensure that your compliments are shared with them.

Once again, I would like to thank you for taking the time to post your review on TripAdvisor, and we look forward to having the pleasure of welcoming you back to JA Jebel Ali Beach Hotel in the near future.


Yours sincerely,


Yasser Mansour
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed May 10, 2014

Our first visit to Dubai. Very impressed with this hotel from the moment we arrived. The service, room, food and facilities were of a very high standard. Very clean. Good beach with plenty of sunbeds.

Hotel is approx. 30 to 40 mins by taxi from the Dubai central area. There is a free bus service from the hotel.

We had an all inclusive package and it was truly 5 star.

Room Tip: Level 1 rooms have open plan balconies with sun loungers and umbrellas.
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  • Stayed May 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SqueakyMaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yasser M, Hotel Manager at JA Jebel Ali Beach Hotel, responded to this review, May 17, 2014
Dear SqueakyMaz,

Thank you for sharing your feedback on TripAdvisor following your recent stay at JA Jebel Ali Beach Hotel.

It was lovely to read your positive comments and to know that you had an enjoyable stay with us. Please allow me to thank you for your kind words with regards to the resort and its facilities which you found to be impressive, the very high standard service that you received from my team, as well as the All Inclusive package which you opted to.

Once again, I would like to thank you for taking the time to post your review on TripAdvisor, and we look forward to having the pleasure of welcoming you back to JA Jebel Ali Beach Hotel in the near future.


Yours sincerely,


Yasser Mansour
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed May 8, 2014

This was our 2nd visit to this hotel and its a truly great place! Some little negatives like White Orchid restaurant being removed from all inclusive basis for Jebel Ali guests and one swimming pool that all guests could use last year is now for Palm Tree Court guests only?
Its a bit disappointment for returning guests to be honest...
I have also read that a lot of returning guests get an upgrade every time they visit Jebel Ali but we had no such luxury :]

Service and food in a le carte restaurants is just perfect! Me and my wife do go out for dinner in London quite often and we have visited quite few so called "quality" restaurants but to be honest our London Michelin star chefs need to come to Dubai for some learning. Unfortunately Brits got used to paying top dollar for average food in UK...

Hotel is clean and even standard rooms are of high standard. The staff are very friendly and very helpful. I would like to say big thank you to Prakash who usually works at Captains Bar for looking after us and in general what a lovely and hard working guy he is.
Also big thank you to Ahmed "The Shisha Master" who prepared some truly excellent and smooth shisha pipes for us and taught me how to do it properly myself.

Some advise for people who planning to visit this hotel:
If you are staying for no more than 5 days avoid Fridays and Saturday as these 2 days are day off in Dubai and beach with pools get very busy with a lot of children about.

If you like few drinks and are a foodie like us definitely go for all inclusive option and book all available restaurants - you will not be disappointed.

Hotel is approx 40 minutes away from Dubai centre and has free bus service so you can visit the city if you want to, but choose this hotel if you want relaxing beach holiday and not as a base to explore Dubai.

Many Thanks

  • Stayed April 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
5 Thank b00x0rz .
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yasser M, Hotel Manager at JA Jebel Ali Beach Hotel, responded to this review, May 17, 2014
Dear b00x0rz,

Thank you for sharing your feedback on TripAdvisor following your recent stay at JA Jebel Ali Beach Hotel.

It was nice to know that you had an enjoyable stay with us. Please allow me to thank you for your kind words with regards to the resort and its facilities, the quality of food served in the restaurants which you found to be perfect comparatively, the accommodation which you rated was a high standard, the All Inclusive package which you opted to, as well as your recommendations which I highly appreciate.

It is with regret I learnt of your disappointment about the current changes that we have made at the resort. We have considered these changes keeping in mind the needs, requirements and expectations of all our guests, including our regular guests and we have now started to focus on positioning the two hotels individually and this does indeed include the separation of certain facilities. It is our aim to always provide the highest level of service to all our guests and to be flexible where possible. We will constantly monitor the feedback that we received over the coming months.

We also embrace the importance of recognising our associate’s success and, I appreciate your kind words about my entire team, whom you have personally acknowledged and you felt were very friendly and helpful. I will ensure that your compliments are passed on to them.

Once again, I would like to thank you for taking the time to post your review on TripAdvisor, and we look forward to having the pleasure of welcoming you back to JA Jebel Ali Beach Hotel in the near future.


Yours sincerely,


Yasser Mansour
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tehran, Iran
Level Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
5 of 5 bubbles Reviewed May 6, 2014 via mobile

We libe in dubai and every month we tried one hotel in UAE in weekends. It was absolutely the best we have tried. I can compare this hotel to Alghasr hotel, Madinat jumairah in Dubai. But of course with one forth cost!! It was a great resort. Good beach area with too much water activities for every one. Very clean pool with shaded kids pool and enough sunbeds. Nice garden and nice room view. There was pony stable when kids could experience pony riding. My son really enjoyed every moment. Room was spacious and very clean with comfortable bed and tea coffee maker with good tea choices. Breakfast was excellent. Again surprisingly comparable to Al ghasr hotel breakfast. I never tried too much fruits and fruit yoghurt in any 5 star hotel like this. Service in every area, pool side, beach, rooms, restaurants, breakfast and ... were unique. We appreciate all staff.
All in all I recommend this hotel to every one and we wish to come back there as soon as possible.
Ps: don't miss lunch in Italian restaurants with yummy grills.

  • Stayed March 2014
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
3 Thank Zina1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yasser M, Hotel Manager at JA Jebel Ali Beach Hotel, responded to this review, May 8, 2014
Dear Zina1974,

Thank you for sharing your feedback on TripAdvisor following your recent stay at JA Jebel Ali Beach Hotel.

I was pleased to read that you enjoyed your stay with us, and that we managed to meet your expectations in all the areas. I would also like to thank you for your comments about the overall cleanliness, the accommodation the food and Beverage across all the restaurants as well as the beautiful gardens and surroundings which you have kindly mentioned were great!

Your positive comments about my team, who looked after you while you are staying with us is highly appreciated. I will ensure that your compliments are shared with them.

Once again, thank you for taking the time to post your review on TripAdvisor, and we look forward to welcoming you back to JA Jebel Ali Beach Hotel in the near future.


Yours sincerely,


Yasser Mansour
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
9 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed May 6, 2014

Were a family of three ( 2year old) just back from this fabulous resort. We could not find fault with this hotel -the staff were friendly and really could not do enough for us. The food was really nice - we stayed half board and found the buffet breakfast extensive . We ate two nights at the buffet dinner and it was lovely loadsa choice but we like the italian resturant la traviata best as it suited our daughter and we both really liked the food there its delicious.The resort is outside the city but taxis are not expensive and there is a shuttle bus service which we used and it was convient. The rooms are not massive in the hotel but big enough for our needs - you really dont spend that much time in them . The household staff are exceptional and the room is serviced twice daily . I would recommend this hotel to anyone with a family especially small ones as the baby pool is covered there is a fantastic creche and it caters for all needs.
The spa is well worth visiting i had a mommy to be massage and it was one of the best ive ever had - thanks Lorin !

Room Tip: choose a sea view room perfect for family of three
See more room tips
  • Stayed April 2014, traveled with family
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank siadbh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yasser M, Hotel Manager at JA Jebel Ali Beach Hotel, responded to this review, May 8, 2014
Dear siadbh,

Thank you for sharing your feedback on TripAdvisor following your recent stay at JA Jebel Ali Beach Hotel.

It was nice to read that you had a brilliant stay at the resort, and I would like to thank you for your kind words in relation all the facilities, the crèche, the pool and beach, the quality of food especially in La Traviata as well as the spa which you found to be one of the best!

I do appreciate your kind words regarding the associates who looked after you during your stay with us. I will definitely ensure that your compliments are passed on to them.

I look forward to having the pleasure of personally welcoming you back to JA Jebel Ali Golf Resort, and once again thank you for taking the time to post your review on TripAdvisor.

Yours sincerely,

Yasser Mansour
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about JA Jebel Ali Beach Hotel

Property: JA Jebel Ali Beach Hotel
Address: Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#10 Top resorts Hotel in Dubai
#23 Romantic Hotel in Dubai
#25 On the Beach Hotel in Dubai
#44 Family Hotel in Dubai
#46 Spa Hotel in Dubai
#59 Luxury Hotel in Dubai
#123 Business Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — JA Jebel Ali Beach Hotel 5*
Number of rooms: 231
Official Description (provided by the hotel):
Situated on the golden shores of the Arabian Gulf, the Jebel Ali Beach Hotel at the award-winning Jebel Ali Golf Resort features 231 standard rooms and suites over 5 floors. In addition to the palm-lined private beach and temperature-controlled swimming pools, the resort also features a 9-hole golf course with golf academy, 80-berth marina, horse riding stables, a variety of different restaurants and bars and The Spa, a purpose-built wellness facility overlooking the beach. ... more   less 
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Also Known As:
Jebel Ali Golf Hotel Dubai
Jebel Ali Golf Resort And Spa
Jebel Ali Hotel Dubai
Jebel Ali Golf Resort Spa

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