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“Charging at check out”
Review of Roda Al Bustan

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Roda Al Bustan
Ranked #104 of 545 Hotels in Dubai
Certificate of Excellence
Arundel, United Kingdom
Level Contributor
19 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Charging at check out”
Reviewed November 16, 2012

Hotel is generally good with proactive staff who are more than willing to help. Excellent lobby coffee bar and Thai restaurant.

My one big complaint is that reception charges credit cards in EUR even when asked to use AED. Have written to the General Manager on a number of occassions who either doesn't reply or promises action that never happens.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Meraprime
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
franckroyer, Manager at Roda Al Bustan, responded to this review, November 26, 2012
Dear Reviewer,
Thank you for posting your comments about your last stay at Al Bustan Rotana, on TripAdvisor.
First of all, I would like to apologize for having charged your credit card in the wrong currency despite you advising us of your preferences.
This does not reflect Rotana standard of service, and it will be corrected immediately.
We do hope this incident will not deter you for using our facilities during your next visit to Dubai, and we look forward welcoming back soon to Al Bustan Rotana Dubai.
With best regards,
Franck Royer
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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Traveler tips help you choose the right room.   Room tips (268)
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English first
Belo Horizonte, MG
Level Contributor
186 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
Reviewed November 13, 2012

Excellent hotel, very beautiful and with good facilities. Very good bedrooms, large bathroom, the lobby and the restaurant are very clean. Housekeeping twice a day is very good in a hot weather. Fitness room with many equipment and squash court available. The meeting rooms are very good and the main auditorium is excellent. The only thing I think a hotel like this should have free internet access.
Location, close to the international airport, is a little bit far from downtown (Burj Khalifa) but in the airport (500 meters away) has the subway station (Airport Terminal 1) that takes you (20-30 minutes) directly to a station, 400 meters from Dubai Mall, by the Burj Khalifa.

Room Tip: Despite of my room was in the 1st floor, close to te swimming pool I had no problem with noise and m...
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  • Stayed September 2012, traveled on business
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NewtonSViannaJr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Baltimore, MD
Level Contributor
77 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed November 10, 2012

We stayed here for one night after spending one night in another hotel. This hotel had great customer service, clean rooms, and a nice lobby! We had room service for dinner and it was very good! It is also very close to the airport, so if you are just in town for a layover this is a very good option!

  • Stayed September 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aaron R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
46 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 1, 2012 via mobile

I arrived late in the evening, after eid, feeling very tired after a long flight.

Hotel very polite and efficient - processed my checkin swiftly and I got to my room (upgraded a nice surprise) just in time to collapse into my luxurious bed. Slept like a log and woke up to a beautiful day in Dubai.
Ate a full breakfast couldnt reeally have asked for any more and and headed back to the airport.
Great hotel in convenient location, with nice staff.
Thanks

Stayed October 2012, traveled on business
Helpful?
Thank jack m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
franckroyer, Manager at Roda Al Bustan, responded to this review, November 3, 2012
Dear Reviewer,
Thank you for taking the time to post your feedback regarding your stay at our hotel.
It is very encouraging to know that the efforts of our associates at Al Bustan Rotana Dubai are acknowledged. We are happy to learn that we were able to make your stay memorable by providing you the positive experience we endeavor to give to all our valued guests.
We do look forward to the opportunity of once again welcoming you back to Al Bustan Rotana Dubai.
With kind regards,
Franck Royer
Executive Assistant Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tunis, Qabis, Tunisia
Level Contributor
15 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 1, 2012

It is a good hotel. Hotel facilities are nice and the staff are very friendly. They do take good care of the guests.This is a refreshing thing to note. I did not have the opportunity and time to use all their amenities and so, I am not in a position to comment on their food, gym, etc.

Room Tip: it is good hotel. Overall service quality is good.
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Varatharajan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Germany
Level Contributor
18 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed October 31, 2012

Charming, very calm hotel. A bit expensive but you get what you pay for. The breakfast is absolutely marvelous.Pool is clean. Stuff are helpful .It's location is good, near the airport & surrounded by some good restaurants. I'll surely return again!

  • Stayed December 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank georgeswill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Asyut, Egypt
Level Contributor
198 reviews
75 hotel reviews
common_n_hotel_reviews_1bd8 194 helpful votes
Reviewed October 29, 2012

Very well organized conference facility, the Food was excellent. right next to the airport (5min). the main disadvantage is far away from down town, which is good if you want to keep the participants committed..

Room Tip: ask for a quite room
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  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HatOrth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Roda Al Bustan

Property: Roda Al Bustan
Address: Bustan Casablanca St | Near Dubai International, Dubai, United Arab Emirates (Formerly Al Bustan Rotana - Dubai)
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Airport Transportation
Hotel Style:
#31 Business Hotel in Dubai
#76 Family Hotel in Dubai
#90 Romantic Hotel in Dubai
#97 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:5 star — Roda Al Bustan 5*
Number of rooms: 275
Official Description (provided by the hotel):
Within 0.6 miles from Dubai International Airport, Roda Al Bustan Hotel features modern, luxurious accommodation and 7 restaurants serving different cuisines. It offers a temperature controlled outdoor pool, a kid's pool, squash courts, tennis courts and extensive spa treatments. The rooms at Roda Al Bustan are decorated with natural, soft colours. They are equipped with flat-screen TVs with satellite channels. Other amenities include work desk, tea/coffee facilities and a bathrobe with slippers. Some rooms offer direct access to the swimming pool. Guests can enjoy the sun on the deck surrounding the outdoor pool. The on-site Bodylines Fitness & Wellness Club offers massage treatments and steam, sauna & outdoor Hot tub. It also has a fully equipped fitness centre with the latest cardiovascular equipment. For dinner, guests can choose from a variety of restaurants with cuisines such as Lebanese, Japanese or Thai. The poolside. Anees offers light snacks and drinks. The renowned Dubai Creek is accessible through a 10 minute drive, while the famous Dubai Gold Souk and Spice Souk are 15 minutes away. Major shopping malls including Deira City Centre, Festival City Mall and Mirdif City Centre are within a 15 minute drive from the hotel. Garhoud is a great choice for travellers interested in architecture, sightseeing and shopping. This property is also rated for the best value in Dubai! Guests are getting more for their money when compared to other properties in this city. ... more   less 
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Also Known As:
Al Bustan Rotana - Dubai Hotel Dubai
Al Bustan Rotana Hotel Dubai

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