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“Best Hotel in Dubai, AMAZING!!!!!!!”

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Jumeirah Mina A'Salam
Ranked #17 of 540 Hotels in Dubai
Certificate of Excellence
jack1974
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“Best Hotel in Dubai, AMAZING!!!!!!!”
5 of 5 bubbles Reviewed April 1, 2009

My wife and I stayed at this hotel for a week in feb and have only one regret...why didnt we stay for longer?! I honestly dont understand some of the negative reviews on here about this hotel, they must be searching with a fine toothpick. The location is spot on, our ocean deluxe balcony had a fantastic view overlooking the burj and it was so relaxing to sit and chill out with a few drinks while the wife was getting ready on an evening. I travel on business around the world throughout the year and have stayed in some of the best hotels in the world, so when I am with my family I like to get it just right and this was perfect. The decor of the hotel is breathtaking, it doesnt have any of that in your face flashiness that some of the other hotels do, its traditional elegance just speaks luxury without being tacky. One of the best things about this hotel is the madinat next door, it has over 40 restaurants and bars and we were spoilt for choice every night. My wife loved getting the little hotel boats (abras) there each night. The pool is perfect and you can use the pools at the sister hotels as well which is good, as well as obviously the wild wadi waterpark which is a lot of fun even for a grown man like myself! The room is just right, with a large luxurious clean bathroom. The staff are excellent, I dont know if they were having a bad patch when some of the negative reviews on here were written but i had no qualms with them. My wife said the spa is amongst the best she has used, although it wasnt her that recieved the bill at the end! I have stayed in the grosvenor house, jbh, meridien, ritz carlton and bab al shams and although all fantastic hotels, the mina a salam beats them by a country mile. It just has that extra wow factors that other hotels just do not posess. We have already booked for 2 weeks in may and cannot wait to return! This time will be taking the kids so I have some company to the wild wadi waterpark!

  • Stayed February 2009, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
3 Thank jack1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Jumeirah Mina A'Salam, responded to this review, April 4, 2009
Dear Guest,

I am very pleased to read your positive feedback from your recent stay with us at Mina A'Salam, and delighted that you are returning in May to visit us again with your family.

Thank you for taking the time to write a review of your experience. We certainly look forward to welcoming you back and ensuring your holiday again exceeds your expectations.

Sincerely,

Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Cambridge, UK
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed March 29, 2009

Not going to write a lot here becuase this place was fantastic - the hotel & staff made my girlfriend and I feel like royalty. A very special - 'Perfect' place..... Great room and service, slightly overpriced food but didn't spoil the experience. WOW..!

  • Stayed August 2007, traveled as a couple
    • Value
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Helpful?
3 Thank Andyangel6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Jumeirah Mina A'Salam, responded to this review, April 4, 2009
Dear Guest,

Thank you for taking the time to share your feedback from your stay with us at Mina A'Salam. I am very pleased to read you and your girlfriend thoroughly enjoyed your holiday.

I do hope we will be able to welcome you back in the near future.

Sincerely,

Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cheshire, United Kingdom
Level Contributor
53 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
5 of 5 bubbles Reviewed March 17, 2009

What a fabulous hotel, we arrived at 9am our room wasn't ready but we were taken to the spa facilities where everything we could have needed was made available, we were phoned before 12 when our room was ready, our bags were already there, the staff are warm, friendly and very helpful. The hotel complex does resemble a bit of a Dubai does Disney but you are spoilt for choice with restaurants bars etc, the beach is faultless clean, comfy loungers good service for drinks/water/ice lollys, pool is rather small and the pool as Al Qasr very busy with small children even in March but the beach makes up for it. The rooms were perfectly adequate, I was worried having been told it wasn't as nice as Al Qasr but for us it was perfect due to a lot less rowdy children at the beach/pool, the bathrooms are large and spacious with lots and lots of towels and provisions, would like to see a premium brand toiletries rather than the nasty smelling Jumeirah own brand. Choice at breakfast is fabulous with a choice of 2 places to eat it,

My one only complaint was the staff at Pierchic restaurant, whilst they seemed to outnumber guests but we spent all night pouring our own wine/water, I asked to have an empty table on the edge but was told the people were already in the bar having a drink only to then see 2 guests who didn't even have a reservation be shown to the same table we'd asked for, the staff were very dismissive when asked why we were declined the table and told a blatant lie, at over £240 for 2 courses and a bottle of mediocre wine this place was not cheap and throughout the whole hotel the only evidence of poor staff attitude we witnessed, this was to be the special evening of the trip and a damper was put on the whole thing, I would go back to Mina a Salam but give Pierchic a wide berth

  • Stayed March 2009, traveled as a couple
    • Value
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    • Rooms
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Helpful?
3 Thank SGR36WELSH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Jumeirah Mina A'Salam, responded to this review, March 21, 2009
Dear Guest,

Thank you for chosing Mina A'Salam for your recent holiday in Dubai. I appreciate you taking the time to share your feedback and I am pleased to read that you thoroughly enjoyed your vacation with us.

I have noted your comments concerning Pierchic. We appreciate all forms of guest feedback so as to continually improve our services and facilities. Should you wish to discuss your experience with us directly please feel free to contact us at mjguestfeedback@jumeirah.com

In the meantime, please accept my apologies if you were left to feel disappointed.

I look forward to the possibility of welcoming your return to Mina A'Salam in the near future.

Sincerely,

Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo
Level Contributor
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed March 17, 2009

My family and I stayed for 7 nights at the Mina A Salam. We enjoyed every single minute of our stay!

-The look of the entire hotel.
We really did feel like we were in a small arabian city, and we loved the design and the feel of it! Everywhere we went we were struck by how perfect everything looked. The parks and waterways were amazing.

-The beach and the pools.
Gorgeous, clean beach with turquoise water, available chairs and umbrellas at all times, very friendly staff. The Mina A Salam pool is beautiful, though not very large. But the guests staying at Mina A Salam are welcome to use the Al Qasr pool, which is much bigger, so we did that a couple of times and enjoyed it. We also liked that we were given complimentary ice-lollies and cold towels both on the beach and by the pool.

- The food/restaurants.
The food overall at Mina A Salam/Al Qasr is very good. Everything from the breakfast at Al Muna restaurant (and the breakfast at Al Qasr!), the pool and beach bars/restaurants, the Lobby Cafees, the in-room dining, the food in the Premium Leisure and Executive lounges, the Souk, and in general at all the restaurants throughout the resort! Everything tasted good, was of a high standard and quality.
Especially recommended are the MJ's steakhouse at Al Qasr, and the Al Qasr breakfast buffet. Also, the friday brunch at Al Qasr is a must! The friday brunch is a big thing in Dubai, and the brunch at Al Qasr is very popular so book early!

-The transportation system.
We heard about the possibility to travel around the resort by boat or by buggey before we arrived, and were looking forward to use this a couple of times. But once we got to Mina A Salam, we used the boats - called 'abras' - and buggeys all the time! This entire system of abras and buggeys are so spectacularly well organized! You never need to wait more than one or two minutes for a buggey or an abra to arrive, and they can take you anywhere you would like to go within the resort, and the buggeys also transport you to and fro the Jumeirah Beach hotel, the Burj al Arab and the Wild Wadi waterpark(Where you have free entrance if you are staying at the Mina A Salam). We've never seen anything like this at any of previous travels, and it is actually one of the many reasons why we really want to stay at this hotel again.

-The rooms.
We had two Club Executive rooms - rooms 604 and 605 - with stunning sea-view, and a nice terrace. The bathrooms were large, with separate sections for shower, toilet and bathtub. The bath amenities were really nice. The interiour of the room was - as the rest of the hotel - arabian-inspired, and absolutely beautiful. We had a huge king-size bed, with super-soft sheets and three big pillows. A flatscreen tv, good aircondition, and a nice mini-bar. There is also a beautiful makeup desk. All in all we loved our rooms, and will definetely try to book these rooms when we return!

-The hotel staff/Service.
Everyone from the room cleaning staff, to the abra/buggey drivers, lifeguards, the staff in the lounges, in the restarurants, in the shops were so friendly and serviceminded! Everywhere we went the personnel always met us with a smile and "Good evening" and they were all so helpful and genuine. No doubt, one of the best things about this hotel! We've never experienced such excellent service as at the Mina A Salam! (And our family have stayed at many of the best hotels in the world.)

-The Executive/Premium Leisure lounges.
Since we stayed at a Club Executive room, we had the benefit of many extra services. We were picked up at arrival in Dubai with a Lincoln Navigator, and at departure we were transported back to the airport by two Audi A8.s. This felt very luxurious, and the drivers - both to and from - were kind and knowledgeable, and we were given cold water and towels. We could check in/out in the Club Executive lounge - very quick and easy. We had the option either to eat breakfast in the Club Executive lounge, in the Al Muna restaurant or in our room(Or - we found out later- at the Al Qasr breakfast restaurant). After-noon Tea was served from 3 - 4.30 at the Premium Leisure lounge(Scones&clotted cream, small hot and cold snacks, deserts, cakes, tea, coffee, juice etc. All very good!), and Pre-Dinner canapees from 6 - 8 in the Club Executive lounge(Hot and cold food, f.ex sushi, soups, spears with chicken/lamb/salmon, cheese. Alcoholic and Non-alcoholic drinks, wine, champagne etc. A seperate kid's corner with hamburgers, fries, chicken, fishfingers etc.) Room cleaning was twice a day, and we could choose when to have our rooms cleaned. All in all we found that we recieved good value for money considering all the extra advantages we got by chosing to stay in a Club Executive room. The rooms 604 and 605 are linked by a small seperate hall in front of them, so they are perfect for a family who needs two rooms!

-The spa.
My family and I first booked one treatment at the spa, but the quality and setting of the spa was so good that we had to book several more appointments! We've been to spas all around the world e.g. in the Maldives, Bahamas, Phuket Thailand, but the Talise spa at Madinat Jumeirah is now our new favorite.

We almost never return to the same city twice, and we absolutely never return to the same hotel twice - (Life is to short and the options are so many) - but we are strongly considering to make an exception when it comes to Mina A Salam and the Madinat Jumeirah! It is so flawless, and even though we try to come up with ways the hotel could improve itself, we're not able to. We will recommend this hotel to everyone we know, and we hope to return very soon!

  • Stayed February 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ilovetravelling89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Jumeirah Mina A'Salam, responded to this review, March 18, 2009
Dear Guest,

Thank you for taking the time to share your feedback of your recent holiday with us at Mina A'Salam. It is very pleasing to read how you and your family enjoyed your vacation and I am delighted to learn that you would return if visiting Dubai again.

Thank you in particular for noting the high service standards we strive to achieve. Your acknowledgments will be warmly received by the entire Mina A'Salam team.

Sincerely,

Dagmar Woodward
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lincolnshire
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed March 15, 2009

The entire Jumeirah Madinat complex was fantastic and we were very happy with our choice of Mina A' Salam. We arrived before 8am in the morning and left at 10pm on our leaving day but we were welcome from the start with use of excellent changing facilities at the spa. Room was great but "Ocean Deluxe" wasn't entirely appropriate as we didn't look toward the ocean, although it was visible from the balcony. The best bit about this hotel was being able to take the abra's (small boats) to the souk and it's vast choice of eateries, and although the shops were touristy, they provided adequate window shopping entertainment (okay, so we bought stuff too!). But, when you'd had enough, you could either take a boat trip, or a short stroll back to the relative peace of the hotel. The hotel puts on a complimentary bus to shuttle you to and from the Emirates Mall which was like a huge Milton Keynes with a ski slope!! The golf buggies running up and down the sea front take you wherever you asked. A 5min walk or 2min ride to Wild Wadi one way (via the Burj-Al-Arab) or the same distance the other way to the simply enormous freeform pool at Al Qasr (which was nice to visit, but nicer to be away from!!) and other leisure facilities and the pier. We visited the Wild Wadi water park (complimentary access) for a couple of hours on a couple of days. Would be great for kids, frequented by locals (as were all the hotel facilities which we felt added atmosphere and endorsed the quality of the place) but good for a laugh for all ages (you have to do the Jumeirah Sceirah). Widely recognised is the high cost of meals and drinks, but the hotel gave a book of vouchers to encourage us to use any of the Jumeirah group's restaurants on the complex. We normally pick different places for anytime we revisit a location but we would struggle to convince ourselves to book anywhere else in Dubai. Brilliant.

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank bogfarmer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Liverpool, United Kingdom
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 63 helpful votes
5 of 5 bubbles Reviewed March 14, 2009

Wow what fantastic resort, from the minute we arrived to the minute we left this hotel was perfect in every way, check in was quick and we were shown to our room which was lovely with a balcony overlooking the beach and a spectacular view of the Burj al Arab. Breakfast was great with so much choice, and the staff all very polite.

Loved lazing on the comfy sun beds on the lovely clean beach just watching the world go by, the staff here work very hard in the heat bringing cold towels, ice lollies, fruit sticks and drinks for everyone.

The resort is so big and the abra's around it are excellent, it is so magical in night time when all the lights are on, we used the abra’s every day along with the beach buggies which take you to neighbouring hotels such as the Burj, Jumeriah Beach and Wild Wadi Water Park.

The resort is huge and has its own souk which it air conditioned, there so many restaurants to choose from we just didn’t have enough time to try them all, its lovely just wandering round looking in the shops, we managed to pick up some lovely presents to take home.

We don’t normally stay in the same hotel twice but when we return to Dubai I do not think we would stay anywhere else other than the Mina, we just wish we had spent more time here.

  • Stayed March 2009, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kathy S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Jumeirah Mina A'Salam, responded to this review, March 15, 2009
Dear Guest

Thank you for sharing your feedback from your recent stay at Mina A'Salam. I am very pleased to learn that you thoroughly enjoyed your holiday with us and that you would chose to stay with us again should you return to Dubai.

We certainly look forward to an opportunity to welcome you back to Mina A'Salam.

Sincerely,

Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stourbridge
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed March 8, 2009

We have just returned home to England after our 8 nights at the Hotel Mina A Salam at Madinat Jumeirah in Dubai, and we would just like to take this opportunity to thankyou so very much for your part in making our stay as so memorable.

The view from our 5th Floor Ocean Balcony Room over the waterways, of the Ocean, and, of the 'iconic' Burj Al Arab was simply superb.

Every single member of staff that we met at the Mina A Salam, always greeted us in word and with a friendly smile, and clearly always genuinely wished to do all that they could do to help us. The standard of service that we received was thus second to none and our comfort and contentment was clearly always the first consideration.

Everything was always so clean.

The food at the different restaurants that we tried in both the Hotel and the adjacent Souk was excellent. The choice at breakfast in particular was as good if not better that anywhere else that we have been in the World.

All of the little extras and finishing touches for which the Mina A Salam is renowned, definitely did not disappoint.

In conclusion, then, although we have travelled widely; and although our stay in Dubai was also made special by being able to spend time with our eldest son who is currently out in Dubai working as a consultant for his UK Company, a Seaplane aerial tour, a Desert Safari, a day around 'old' Dubai, a visit to the Burj Al Arab, and, splendid weather; our stay at the Mina A Salam and the associated wonderful Arabic hospitality that we received ensured that we will always remember this very special holiday.

We definitely hope to return one day.

We would be grateful if you would pass on our comments to your colleagues at the Hotel Mina A Salam.

Many Thanks again

Kindest Regards - Judy, Louise & Eric Thomas.

  • Stayed February 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Travelling_Years_Man
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MJGuestfeedback, General Manager at Jumeirah Mina A'Salam, responded to this review, March 12, 2009
Dear Mr and Mrs Thomas,

Thank you for sharing your comments about your recent stay with us at Mina A'Salam. We were so pleased to have been able to make your holiday as wonderful as you have described.

I look forward to welcoming you back to Dubai again soon.

Sincerely,

Dagmar Woodward
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jumeirah Mina A'Salam

Property: Jumeirah Mina A'Salam
Address: Jumeirah Road PO Box 75157, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 On the Beach Hotel in Dubai
#13 Spa Hotel in Dubai
#14 Business Hotel in Dubai
#14 Family Hotel in Dubai
#16 Luxury Hotel in Dubai
#28 Romantic Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Jumeirah Mina A'Salam 5*
Number of rooms: 292
Official Description (provided by the hotel):
Completely refurbished in 2015, Jumeirah Mina A'Salam, the heart of Madinat Jumeirah Resort, is a luxuriously charming boutique style hotel. The spacious guest rooms are beautifully furnished, with private balconies overlooking the sea, offering authentic Arabian experiences on a beach front location with family friendly service. Meaning 'Harbour of Peace', the hotel forms the gateway to Madinat Jumeirah. It's the entry point from which numerous waterways and walkways thread their way to all corners of Madinat Jumeirah. Following these will transport you to an array of 40 world-class restaurants, bars and cafes, Talise Spa and a traditional souk. You'll see just how much is on offer - and why this luxury resort is the jewel of Dubai. ... more   less 
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Also Known As:
Mina a` Salam At Madinat Jumeirah Hotel Dubai
Mina Salam Hotel
Mina Salam Dubai
Mina Al Salam

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