My husband and I had a drink at Bahri Bar on a friend's recommendation and we promised ourselves next time we're back in Dubai we will definitely stay at Mina A Salam. And so we did. We booked a club room for 3 nights because we intended to just dine in the resort the whole time we're there. The package includes buffet breakfast ,afternoon tea / coffee and a cocktail happy hour from 6-8pm with hot and cold finger foods. It also includes an private airport return car service (with driver ). We had a room on the second floor with a private balcony with table and two chairs with uninterrupted view of the iconic Burj Al Arab hotel .Our room is spacious , modern Arabic design with large bathroom and a dressing area which I love. It is well equipped with modern amenities and fully stocked with good quality toiletries . High speed wifi is available free of charge and works all throughout the huge resort. As soon as we arrived in the airport , we were met by their polite and courteous lady representative and accompanied us to our waiting luxury car. Our driver offered us cold towel and water and even asked us what music we'd like to listen . Jazz of course with just the right
volume . Drive was smooth. We arrived in the Botique hotel after 25 minutes . We were accompanied to the exclusive club room check in desk on the 2nd floor with panoramic views of the Arabian Gulf . We really enjoyed our stay in the hotel. The dining option's fantastic. Breakfast is excellent . Forget your diet when you go for the afternoon tea. I love the mini scones with proper clotted cream on the side. The waiters / waitresses especially the Filipinos were very efficient and polite , service is excellent. They're there to make us feel special as all the other guests. They even remember our names. As guests we have a free pass to the wild wadi park. There is a golf cart with driver available all the time to take you there it's less than 5 minute ride. The park is fun. We felt like young people again that day. Thoroughly enjoyed our day there.fantastic Shopping is only a mere 2 minutes walk . Love the free abra boat ride which we 've used to take us to the shops , restaurants and to their sister hotel Al Qasr . In the evening at sunset we look forward to the complimentary alcoholic drinks , I particularly enjoyed the cheese and biscuits as well as the mini hot and cold finger food.
Our flight in the last day was very early in the morning so the night before we informed them personally that we are checking out very early in the morning . The lady arranged a continental breakfast to be delivered in our room . It arrived on the dot. When we checked out someone behind the reception was sitting and busy on her mobile phone and one of the male staff got her attention to attend to us. When checked our bill and noticed that an extra charge for full breakfast was included in the final bill. We said that we had a continental breakfast and that we shouldn't be charged for it because it is included in our package. She was adamant that we had a full breakfast because that was what she received from the kitchen staff. We disagreed. She called the staff concerned and said it was full breakfast. We told her that she can go to the room and have a look because all we had was a pot of coffee , sliced toasted bread and assorted pastries, that's all. So she made the correction and deleted the full English breakfast in our final bill. Rightly so because we have already paid for it. We booked through Expedia.com so it was pre-paid awhile before we checked in the hotel. OMG! She was not a happy girl. She swiped our credit card in the machine with obvious sign of irritation . My husband and I looked at each other in complete shocked , actually we were appalled. I said to her, that it is unacceptable that on our way out this is happening , because this is the last thing we have expected to happen, arguing about a Coffee and a slice of toasted bread. Over all, I would have given a score of 100% but this incident has tainted what would have been perfect weekend.In the end she couldn't say " I hope you enjoyed your stay and our hotel" she just handed our final bill without a word. What an appalling behavior from a staff working in a 5 star hotel. But to be fair we thank all the rest of the staff in the hotel who have done all they can to make us feel welcome throughout our stay and have looked after us all the time arranging to book our lunch at Pierchic and our tickets at the Madinat theatre.
- Official Description (provided by the hotel):
- Completely refurbished in 2015, Jumeirah Mina A'Salam, the heart of Madinat Jumeirah Resort, is a luxuriously charming boutique style hotel. The spacious guest rooms are beautifully furnished, with private balconies overlooking the sea, offering authentic Arabian experiences on a beach front location with family friendly service. Meaning 'Harbour of Peace', the hotel forms the gateway to Madinat Jumeirah. It's the entry point from which numerous waterways and walkways thread their way to all corners of Madinat Jumeirah. Following these will transport you to an array of 40 world-class restaurants, bars and cafes, Talise Spa and a traditional souk. You'll see just how much is on offer - and why this luxury resort is the jewel of Dubai. ... more less
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- Also Known As:
- Mina a` Salam At Madinat Jumeirah Hotel Dubai
- Mina Salam Hotel
- Mina Salam Dubai
- Mina Al Salam