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“Excellent Service - one of our best stays!”

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Jumeirah Emirates Towers
Ranked #16 of 546 Hotels in Dubai
Certificate of Excellence
Singapore, Singapore
Level 2 Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
“Excellent Service - one of our best stays!”
Reviewed August 29, 2014

We stayed at the Emirates Towers for 5 days 4 nights. Upon check-in we were pleasantly greeted by a front desk employee, Herwin. He was so efficient and helpful and went beyond our expectations by giving us an upgrade to a Suite when we mentioned we were visiting Dubai on our honeymoon. For the entire 5 days we were there, we were pleasantly surprised with a new gift in our room every single night such as; a "Happy Honeymoon" cake, a platter of fresh fruit, our bed decorated with fresh rose petals... and the list goes on. We did not expect any of this and every night we were in shock! The location was very close to downtown Dubai, a 5 minute Railway ride or 5 Minute cab ride. The room was outstanding and the service even more outstanding. We would definitely stay here again, and recommend this hotel to anyone traveling to Dubai!

Room Tip: Add breakfast package to your stay - the breakfast is to die for!
See more room tips
  • Stayed July 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank mintr8
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, September 1, 2014
Dear Guest,

Thank you for posting your review on TripAdvisor.

We were really happy to hear that you enjoyed your recent visit to the hotel and we are glad to have made an impact in your stay in Dubai, and we are even more excited to hear of your great review online following your honeymoon trip to Dubai.

Thank you for acknowledging so many positive elements of your stay, as it is from your feedback that we will be able to uphold our commitment to excellence. I am sure that a lot of travelers, whether leisure or business, will benefit from your review. Your words will not only motivate our colleagues, but inspire the entire team at Jumeirah Emirates Towers to continue providing the best service experience.

We are glad to be a part of one of your most joyous events and we are even more ecstatic to know that you loved the suite, as well as the amenities that came with the suite.

I will be sure to share you kind feedback with the team, most especially with Herwin, and we all look forward to welcoming you and your loved ones back in the not too distant future.

Sincerely,

Grant Ruddiman
Complex General Manager and Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,679 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed August 29, 2014

Amazing luxury hotel. Excellent breakfast and concierge was very helpful. Nice rooms and lovely staff.

No complaints. In an excellent location a few minutes from the metro. Not far from the airport either.

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AqielAhmed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, September 1, 2014
Dear Guest,

Thank you for sharing your experience from your recent stay with us at Jumeirah Emirates Towers on TripAdvisor.

I am pleased to read that you enjoyed your stay with us and that you were happy with the overall service provided in the hotel, most specifically highlighting breakfast and concierge services, as well as the room you have had.

Once again, thank you for taking the time to post your review on TripAdvisor. We look forward to welcoming you back on your return to Jumeirah Emirates Towers.

Sincerely,

Grant Ruddiman
Complex General Manager and Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 6 Contributor
387 reviews
96 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
Reviewed August 26, 2014 via mobile

We stayed here on a 2 day stopover returning to Australia from the UK.
Pre stay contact with the hotel was very good, we organised a hotel car to pick us up and that was no problem and the driver was courteous. My only issue was he used a mobile phone while driving, he answered a call on a handset.
On arrival at the hotel everything went very well on check in and our requested early check in had been arranged. This hotel has views over the city which are good.
Throughout our stay the staff in bars, restaurants and the breakfast room were super helpful and very polite. No request was too much and we felt very comfortable throughout our stay.
Slight moans and only slight; why do good hotels still not invest in quality toilet roll? It was cheap and nasty.
Complimentary toiletries were provided in singles for a double room. This sort of scrimping reflects badly on an otherwise faultless service.
There was only one large bath towel provided each day for a double room?! I think that these issues would have been sorted had we asked to be honest- my point is you really didn't ought to have to ask.
On one day we arrived for breakfast to be asked to wait for a table. Obviously we can't say how often that's a problem but worth being aware of if you are on business. Staff were apologetic and it wasn't an issue for us as a couple we were relaxing.


The pool service was good and it's very clean. When we were staying renovations were taking place in the pool area but this wasn't mentioned on booking or at check in which would be nice for guests to be aware of. The other slight issue for me was that there were a number of families staying using the pool and the behaviour of all children wasn't being well managed, it's not conducive to relaxation and the hotel might do well to manage this in some way? A young girl aged about 7 kept into the spa, sending water spraying, her parents sat sunbathing and frankly ignoring this. Im surprised that children aren't restricted in their use of the pool facilities at this sort of hotel. I'm not a child hater, I'm a parent myself but this ruined my enjoyment of the pool and on one occasion this contributed to us leaving the pool and going elsewhere for snacks and drinks. There is a shallow kids pool worth knowing for families and the facilities are family friendly from what I observed.
We plan to stay again when we visit the UK next May, I recommend this hotel. There is a shuttle to the beach and also the Mall.
In summary great service, great stay we will stay again.

Stayed August 2014, traveled as a couple
Helpful?
1 Thank sharon3001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, August 27, 2014
Dear Guest,

First of all, thank you for staying at Jumeirah Emirates Towers during your recent visit to Dubai. We do know that there are a lot of hotel choices in Dubai and yet you have chosen to stay with us. Secondly, we would like to thank you for taking the time in writing a detailed review of your stay with us. Your comments are much appreciated.

We were really happy to hear that you enjoyed your recent visit to the hotel and that you were particularly pleased the overall service provided to you.

Thank you for acknowledging positive elements of your stay, as it is from your feedback that we will be able to uphold our commitment to excellence. I am sure that a lot of travelers, whether leisure or business, will benefit from your review.

On the other hand, I do sincerely apologize for the lapses in service as well as for the inconveniences you have experienced during your stay with us. Rest assured that these feedback will be shared with the concerned department heads to ensure we avoid a recurrence in the future.

We are looking forward to welcoming you back in Jumeirah Emirates Towers.

Sincerely,

Grant Ruddiman
Complex General Manager and General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 4 Contributor
38 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed August 25, 2014 via mobile

One of the most amazing hotels I have ever stayed in. Rooms from the future. Imagine waking up every morning above the clouds! Great customer service. Mainly used by business people due to its location but if you can you should. Not cheap but quality never is!

Stayed December 2013, traveled with family
Helpful?
2 Thank RobstaLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, August 25, 2014
Dear Guest,

Thank you for posting your review on TripAdvisor.

We were really happy to hear that you enjoyed your stay with the hotel and that you were particularly pleased with the room that you have had, as well as the services received from our colleagues.

Your words will not only motivate our colleagues, but inspire the entire team at Jumeirah Emirates Towers to continue providing the best service experience.

Once again, thank you for taking the time to post your review on TripAdvisor. We look forward to welcoming you back on your return to Jumeirah Emirates Towers.

Sincerely,

Grant Ruddiman
Complex General Manager and Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 2 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed August 24, 2014

All good impression before I arrived the hotel. I booked this hotel via hotel website, the team had been very helpful recommend the desert safari tour upon my request. A day before arrival, an email reminder inquired my arrival time and asked any arrangement is needed.

When I checked-in, the young Chinese receptionist greeted me was selected as their "suprise and delighted" treat customer that my room was upgraded to a suite for my birthday celebration. The room was huge, a bottle of wine and birthday cake had been placed on the dining table. It was really a suprise!!

The hotel is located in a very convenient location near the airport and Dubai mall. Before staying in this hotel, we stayed a night at Atlantis Hotel more for having fun in resort and waterpark. Otherwise, I highly recommend this hotel in the city centre. Good hotel and very caring staff.

  • Stayed August 2014, traveled with family
    • Location
    • Rooms
    • Service
Helpful?
1 Thank augustmoon84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, August 27, 2014
Dear Guest,

Thank you for posting your review on TripAdvisor following your recent stay in Jumeirah Emirates Towers.

We were really happy to hear that you enjoyed your recent visit to the hotel and we are glad to have made an impact in your stay in Dubai, and we are even more excited to read of your great review online.

Thank you for acknowledging so many positive elements of your stay, as it is from your feedback that we will be able to uphold our commitment to excellence. I am sure that a lot of travelers, whether leisure or business, will benefit from your review, highlighting your experiences from the moment you arrived for check-in, to the detailed description of the suite, and most especially the service you have received from our colleagues.

We are glad that you have appreciated the Surprise and Delight gesture and that you have enjoyed this gesture from the hotel. We hope you have enjoyed your birthday celebration with us and we hope you will have more celebrations with Jumeirah Emirates Towers in the future.

Your words will not only motivate our colleagues, but inspire the entire team at Jumeirah Emirates Towers to continue providing the best service experience.

I will be sure to share you kind feedback with the team and we all look forward to welcoming you back in the not too distant future.

Sincerely,

Grant Ruddiman
Complex General Manager and Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 23, 2014

everything about this hotel is excellent and no words can describe the world class service and staff will love to go back to the hotel.Perfect location close to Dubai mall and all the shopping and relaxing spots.it is just to amazing in every-way.

  • Stayed August 2014, traveled as a couple
    • Value
    • Rooms
    • Service
Helpful?
1 Thank KHAN m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, August 24, 2014
Dear Guest,

Thank you for taking the time in writing a review in TripAdvisor following your recent stay at Jumeirah Emirates Towers.

I am pleased to read that you enjoyed your stay with us during your stay in the hotel. It will be my pleasure to share your comments with my colleagues, as they will no doubt be delighted to know that their efforts are so well appreciated. It is indeed heartwarming to have such wonderful comments from you.

We all look forward to welcoming you back in Jumeirah Emirates Towers.

Sincerely,

Grant Ruddiman
Complex General Manager and Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pistoia, Italy
Level 4 Contributor
33 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 21, 2014

Well, what to say..This hotel is the TOP, in everything you can imagine. Top room, top service, top everything!
Definitely the best room where I have ever slept and last but not least in the lobby bar i had the best chicken I have ever eaten in my entire life. "It's just grilled chicken breast" you might think....well..i was thinking the same before I tried that one too..

And it is not even so expensive...

  • Stayed September 2013, traveled as a couple
    • Value
    • Cleanliness
    • Service
Helpful?
1 Thank TC84
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, August 24, 2014
Dear Guest,

Thank you for taking the time in writing a review of your stay with us. Your comments are much appreciated.

Thank you for acknowledging some key elements of your stay, specifically the comfort you have had in the room, as well as the meal you have had in the Lobby Lounge, which you had mentioned is the best chicken meal you have had. It gives us great pride to read such comments from you.

We would like to thank you as well for your comments regarding the quality of service you have had with our colleagues, as it is from your feedback that we will be able to uphold our commitment to excellence.

We all look forward to welcoming you back in Jumeirah Emirates Towers.

Sincerely,

Grant Ruddiman
Complex General Manager and Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jumeirah Emirates Towers

Property: Jumeirah Emirates Towers
Address: Sheikh Zayed Rd | Trade Center 2, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Dubai
#11 Romantic Hotel in Dubai
#12 Spa Hotel in Dubai
#15 Luxury Hotel in Dubai
#20 Business Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Jumeirah Emirates Towers 5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Jumeirah Emirates Hotel
Jumeirah Emirates Dubai

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