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“A Touch of Class”

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Jumeirah Emirates Towers
Ranked #16 of 542 Hotels in Dubai
Certificate of Excellence
London, United Kingdom
Level Contributor
1 review
“A Touch of Class”
Reviewed April 4, 2014

Chose the Emirates Towers Hotel as our haven for a 5-day stay in Dubai towards the end of March.
Superior quality of facilities, food and service.
Concierge team were extremely helpful and organised all our day excursions.
Complimentary pass to the Wild Wadi Water Park as well as access to all the Jumeirah hotels for dinner invitations. Would highly recommend going half-board. With a choice of 54 different restaurants the range of dining experiences are not to be missed.
Free shuttle service from the hotel to their top destinations.
An overall fantastic experience. I will definitely be staying at the Towers again some time in the near future.

Room Tip: Choose a half-board room package for lunch and dining experiences that will satisfy even the most de...
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  • Stayed March 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MTO013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, April 10, 2014
Dear Guest,

Thank you for posting your review on Trip Advisor.

We are delighted to read your review post your stay in Jumeirah Emirates Towers. It gives us great pleasure to know that you thoroughly enjoyed your stay with us highlighting the superior quality of facilities, food, and service, as well as the access to Wild Wadi and shuttle services that were included in your stay.

Your complimentary remarks were definitely a delight to read. It will be my pleasure to share your comments with my colleagues, particularly to the Concierge Team, as they will no doubt be delighted to know that their efforts are so well appreciated.

Your words will not only motivate our colleagues, but inspire the entire team at Jumeirah Emirates Towers to continue providing the best service experience.

We all look forward to welcoming you back in the not too distant future.

Sincerely,

Grant Ruddiman
Complex General Manager and Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
  • Location
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  • Value
  • Cleanliness
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Shanghai
Level Contributor
87 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
Reviewed April 2, 2014

Everything about the Emirates Towers is five star, except the breakfast which was disappointing - although in any other city it would have been very good indeed. The competition among the top hotels in Dubai is intense and as they all offer very good accommodation with large rooms, well-appointed bathrooms and a high level of service, expectations for meals are correspondingly high. The elevators are a trip - glass capsules that arrive and depart silently at high speed - and there's a shopping center attached which means if you don't like breakfast there are other places to go.

Room Tip: Ask for 31st floor or above
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank beatric
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, April 10, 2014
Dear Guest,

Thank you for taking the time to share your feedback on TripAdvisor. We value all guest feedback as an opportunity to continue to improve our services and products for our guests.

Please note that your invaluable feedback is important to ensure that we continually deliver the ultimate experience Jumeirah Emirates Towers is renowned for and exceed your expectations for future visits.

I was concerned to read that in a portion of your review, you mentioned that you have had a disappointing breakfast experience. I would like to contact you separately regarding this to address any issues or suggestions you may have in order for us to ensure we continue to deliver luxurious service our guests deserve.

We all look forward to welcoming you and your family back to Jumeirah Emirates Towers in the not too distant future.

Sincerely,

Grant Ruddiman
Complex General Manager and Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
18 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed April 2, 2014

This hotel is superb. From the friendly welcome at entrance until we left, the service we received was outstanding. Thanks to Feras on reception we were upgraded to a suite on the 45th floor which had an amazing view of the Burj Khalifa. The room was excellent with every possible facility. The porter, Muzaffar having brought the cases to our room proceeded to give a detailed tour of the room in a very professional manner. The facilities in the Executive Suite dining room were also excellent and the food was of a very high standard. We were looked after by Dom, a butler of the highest quality, a very friendly and helpful man.
All in all, we thoroughly enjoyed staying at the JET and would recommend this hotel very highly, excellent value for money. There is no doubt where we will be staying on our next visit!. Many thanks to everyone who made our stay so memorable.

Room Tip: An upgrade is well worth the money, you will not regret it!
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  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Peter K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, April 10, 2014
Dear Guest,

Thank you for staying at Jumeirah Emirates Towers during you and your family’s recent visit to Dubai and for taking the time to write a review in Trip Advisor. Your comments are much appreciated.

We are delighted to read your great review post your stay in Jumeirah Emirates Towers. It gives us great pleasure to know that you thoroughly enjoyed your stay with us highlighting the service you have received from the colleagues, particularly from Feras, Muzaffar, and Dhon.

Your complimentary remarks regarding your stay, our services and specifically on the service you have received, were a delight to read. My colleagues take great pride in providing exceptional service and it is always rewarding to be able to share praises from our guests. Your words will not only motivate our colleagues, but inspire the entire team at Jumeirah Emirates Towers to continue providing the best service experience.

We are looking forward to welcoming you back to Jumeirah Emirates Towers soon.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Adelaide, South Australia, Australia
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 1, 2014

The Jumeirah Emirates Towers is one AMAZING hotel. It is in a great location in the CBD - Only two stops from Dubai mall and a quick 15 minute cab right to Mall of the Emirates.

The rooms are spacious and all have great views.

The service here is amazing, The staff were great - They were there 24/7 to help you with anything you needed.

I would highly recommend this property for everyone, be it for Business or Leisure the Jumeirah Emirates towers is perfect!

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cam A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, April 2, 2014
Dear Guest,

Thank you for taking the time to share your feedback on TripAdvisor. We value all guest feedback as an opportunity to continue to improve our services and products for our guests.

We are delighted to read your great review post your stay in Jumeirah Emirates Towers. It gives us great pleasure to know that you thoroughly enjoyed your stay with us, particularly the service you have received from our colleagues.

Thank you for assurance of recommending us without any hesitations and we look forward to welcoming you back on your return to Jumeirah Emirates Towers.

Sincerely,

Grant Ruddiman
Complex General Manager and Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed March 31, 2014

We actually were part of a wedding party staying at the hotel... Absolutely mind blowing! The service is great, the poolside is beautiful. The rooms are nice and spacious and there's a shuttle to take you to the dubai mall and other localities. The breakfast options were unlimited and soooo tasty!

  • Stayed April 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank priyasharma85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, April 2, 2014
Dear Guest,

Thank you for sharing your experience from your recent stay with us at Jumeirah Emirates Towers on Tripadvisor.

It is indeed our pleasure to have been of service to you throughout your celebration. I am also happy to hear that you enjoyed the room allocated to you, as well as the shuttle services that we have for our guests.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back to Jumeirah Emirates Towers.

Sincerely,

Grant Ruddiman
Complex General Manager and Area Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Midlands
Level Contributor
18 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed March 31, 2014

This is a typical business hotel based in Dubai but even comparing it to the other hotels I have stayed at (Jumeriah Beach, Burj and Atlantis), I (in terms of rooms) really liked it and would recommend it.

I am fairly fussy but the room was opulent, very well furnished, clean and had huge floor to ceiling windows looking out onto the Burj Khalifa. The bathroom was clean and adequate - not the most amazing shower but that being said, not much to fault.

Despite being on the busy Sheikh Zayed Road, the room was quiet and we slept wonderfully in lovely large comfy beds.

The location is fantastic (for the city)and the downstairs restaurant The Rib Room is wonderful (sugget you look into the BOGOF vouchers you can buy on Ebay to save the cost - really worth it).

They offer complimentary tickets to the Wild Wadi which I recommend - I preferred it to the Atlantis Water Park.

Staff are helpful - albeit they prioritise male customers over female as I found to my annoyance when twice the reception stopped talking to me (female) to speak with a male guest who came in after me - however this is I suspect more tradition and so I had to bite my tongue.

Really nothing else to say - for a City visit, this is definitely worth a stay! Highly recommended

Room Tip: Ask for a room with a view of the Burj Khalifa! Its an awesome sight!
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  • Stayed June 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hotmirchi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, April 3, 2014
Dear Guest,

Firstly, thank you very much for taking the time to provide us with you feedback following your stay with us at Jumeirah Emirates Towers.

It gives us great pleasure to know that you thoroughly enjoyed your stay with us highlighting the well-furnished room, the magnificent views, the comfortable bed, as well as the Wild Wadi passes that were included in your stay.

On the other hand I was concerned to read about the issue you have had in the reception where in you have felt that you are not being prioritized by our colleagues. Please accept our sincerest apologies for the inconveniences caused in these respect. This is certainly not the level of service we are known for and can fully understand your disappointment concerning the same. Please note that I have personally passed your feedback to the department heads concerned, in order to address these issues within our service standards.

We are looking forward to welcoming you back in Jumeirah Emirates Towers.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
445 reviews
138 hotel reviews
common_n_hotel_reviews_1bd8 156 helpful votes
Reviewed March 30, 2014

This hotel is very stylish and the rooms are great. They have a Nespresso machine and the bed is very comfortable. For business the location is good, for vacation it is too far away from the beach. The hotel has cool bars and restaurants.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Go100go
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, April 3, 2014
Dear Guest,

Thank you for taking the time in writing a review in TripAdvisor following your recent stay at Jumeirah Emirates Towers.

Thank you for acknowledging some key elements of your stay, specifically the stylish room and comfortable bed, as well as the various restaurants and bars in the hotel, as it is from your feedback that we will be able to uphold our commitment to excellence.

You will be pleased to know that guests who book with us have the option of going to the beach for day use, or to use the Wild Wadi Water Park (once per stay) via our regular shuttles to the beachside. This is to ensure that we also look after the families who visit Dubai for leisure or even just for a quick break.

We all look forward to welcoming you back in the not too distant future.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Jumeirah Emirates Towers

Property: Jumeirah Emirates Towers
Address: Sheikh Zayed Rd | Trade Center 2, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Dubai
#11 Romantic Hotel in Dubai
#12 Spa Hotel in Dubai
#15 Luxury Hotel in Dubai
#20 Business Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Jumeirah Emirates Towers 5*
Number of rooms: 400
Reservation Options:
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Also Known As:
Jumeirah Emirates Hotel
Jumeirah Emirates Dubai

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