We spent 9 days at this hotel and felt thoroughly pampered. Reception was friendly and quick and the staff was always extremely accommodating anytime I approached them. The doormen always open the two sets of doors and obtained taxis quickly, and not those expensive um-metered one, but regular ones (the Burj Khalifa put us into one of the expensive cabs when we left there but maybe that is what they think their clientele expects, but a regular cabs works fine for us).
We arrived around 10 AM from the US after a long flight and they were able to find us a room right away on the 37th floor; I did email them that we would like an early check-in if possible. We upgraded to the Club room which we felt was very worth the extra cost. We had a large, very quiet room with a view, a very comfy chair with ottoman to relax in front of the large window, or watch the HD TV. The room had couches with a table and a separate desk area with a Nespresso machine and a hot water pot for tea or instant cappuccino, and charging docks for iPhone and iPads. The bathroom had an extra large mirrored cabinet behind the over sink so the counter was not cluttered with toiletries, large shower and large tub complete with a ruby ducky in sunglasses. I appreciated the bedside automation where we could turn off or on all lights, and open and close the blackout and sheer curtains by the push of a button. I loved that room.
The servicing of our room was excellent except on Saturday, and I assume Ching who usually did our room was off that day. The first day we required different things from housekeeping such as extra hangers, and every request was met with fast delivery to us.
Staying in a Club room included anything in the minibar but alcohol, so it was wonderful to snack on the tasty nuts, candy, soft drinks and juices that were stocked. They also brought in each evening an eloquent gourmet snack. We ate breakfast every morning in the Club Room, except when we had to leave early before they opened as the coffee shop opened at 6 AM. The Club Room is on the 42nd floor where they had a chef to cook you eggs on request and a small selection of pastries and croissants, fruit, cereal and yogurt. The service there was very good and it was a usually quiet and peaceful place for a meal, and I found it much more relaxing than the coffee shop buffet which was also included in our rate. I ate most of my lunches in that same Club Room as it had a small selection of small sandwiches which allowed me to try different foods, I could make a salad, and they also had some small desserts. In the evenings, the same location served wine. liquor, and other beverages along with hors d'oeuvres.
The pool was not as large as the other Jumeriah hotels, but it was heated and adequate with a life guard and bar. The Gym looked wonderful but I did not ever find time to use it; it is located down in the shopping center below the hotel.
Some of the reasons we stayed here were due to the good reviews, it's closeness to the Convention Center, where my husband was working, and the shuttle service to their beach hotels and Dubai Mall. I used the shuttle, but wished the times were not so spread out, such as if you don't take the 9 AM shuttle to the beach, the next one is not till 12, and 9 is a little early in the winter for the beach. The concierge service was friendly and very helpful
We ate in their Rib Room for my birthday, and had one of the best steaks I ever ate, but it was very expensive, but everything except cabs is very expensive in Dubai, especially alcohol.
We thoroughly enjoyed the hotel and attentive service and would love to stay with them again when we return to Dubai.
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- Also Known As:
- Jumeirah Emirates Hotel
- Jumeirah Emirates Dubai