We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Quite fabulous”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Jumeirah Emirates Towers
Ranked #16 of 540 Hotels in Dubai
Certificate of Excellence
Melbourne
Level Contributor
70 reviews
58 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Quite fabulous”
5 of 5 bubbles Reviewed January 4, 2014

Of course the facilities are top notch, but it's the service that sets this place apart. The staff are absolutely wonderful, and nothing is too much trouble. The views across Dubai are wonderful; get room service one night and watch the sun set over the city. There's also a complimentary shuttle bus to the Jumeirah Beach Hotel.

Stayed February 2013, traveled on business
Helpful?
2 Thank queenbee1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, January 6, 2014
Dear Guest,

Thank you for sharing your experience from your recent stay with us at Jumeirah Emirates Tower on Tripadvisor.

I am pleased to read that you enjoyed your stay with us. It will be my pleasure to share your comments with my colleagues, as they will no doubt be delighted to know that their efforts are so well appreciated. It is indeed heartwarming to have such wonderful comments from you.

We thank you once again for your very kind words and we all look forward to welcoming you back in Jumeirah Emirates Towers.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,569 reviews from our community

Traveler rating
    1,984
    419
    89
    46
    31
See reviews for
572
801
130
709
Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (547)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Dalaman, Turkey
Level Contributor
43 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed January 3, 2014

Overall very comfortable and pleasant stay. The staff are most helpful and friendly.
However there was somewhat poor communication between our travel agent and the hotel and
despite booking a deluxe suite for a family of four, we were asked to pay for the 4th bed ! Our booking documentation confirmed that the suite was for all of us. The duty manager, Ferdus, was helpful and resolved the issue promptly. Again we had requested an early check in through our travel agent but the hotel was unaware. It is unclear where the fault lies but again communication failure occurred. Once these hiccups were resolved, the stay was most pleasant.
The metro system is brilliant and efficient and the hotel is only a short walk to it. The taxis are cheap and reliable. The food in Dubai is excellent and cheap restaurants outside the hotel are easy to access. Recommend Hatam in Dubai Mall and Barbecue Delights in Oud Metha.

We also had half board vouchers which are confusing and choice of restaurants are limited. It would be better to add a fixed value to each voucher and this could be redeemed at each restaurant off the bill.
There is a regular shuttle bus to jumeirah beach which is great and the view of burj alarab breathtaking. Watching the helicopters land and take off from the burj is quite a sight !
Overall a very good stay.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Jamal H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, January 6, 2014
Dear Guest,

First of all, thank you for staying at Jumeirah Emirates Towers during your recent visit to Dubai. We do know that there are a lot of hotel choices in Dubai and yet you have chosen to stay with us. Secondly, we would like to thank you for taking the time in writing a detailed review of your stay with us. Your comments are much appreciated.

We were really happy to hear that you enjoyed your recent visit to the hotel and that you were particularly pleased the overall service provided to you.
Thank you for acknowledging so many positive elements of your stay, as it is from your feedback that we will be able to uphold our commitment to excellence. I am sure that a lot of travelers, whether leisure or business, will benefit from your review, highlighting your experiences you have had with our colleagues, most particularly with how Firdaus has helped you with the miscommunication that happened between the hotel and your travel agent.

I have also noted your suggestion to revamp our half board vouchers and to expand the restaurant choices that come with it. Please accept our sincere apologies for any inconvenience caused in this respect. We truly value your feedback and thank you for bringing this to our attention.

We hope to welcome you back soon in Jumeirah Emirates Towers.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Rijkevorsel, Belgium
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed January 1, 2014

We stayed at the hotel for a week between 24 and 31st December. The staff is very friendly and helpfull. As it is a business hotel without large swimmingpool or beach, you can easily go to the other Jumeirah hotels and beaches with the busshuttle or by taxi. The beach of Jumeirah Beach Hotel is superb, it seems to be one of the most expensive beaches in the area but very good! With view on the Burj Al Arab right in front of you.
Taxi rates are cheap! The distance to Dubai Mall or Burj Khalifa is ignorable, and the fountains at Burj Khalifa are breathtakingly beautiful. As I said, if you want to go shopping in another Mall, the Mall of the Emirates is very good as well!
The Wild Wadi Waterparc was in that time of the year quite busy, but our children really enjoyed it. (They are 4 and 7 years old and good swimmers).

I only have one small thing to remember: do go on time for breakfast, there was - for our period - a queue to go in, remember that some people think they are better than the rest and don't want to wait. So they just pass the others, I find it disgraceful and disrespectfull!

I have two small remarks for the hotel to think of:
- the room is very spaceous, we had a deluxe suite, but there a not enough closets if you are 4 people and are staying a week
- the vouchers that you receive for the halfboard system are confusing. It would be much better to give every voucher a value like 90AED for the childrens voucher and 180AED for the adults voucher. As some restaurants in the hotel charge extra for going there like the Rib Room - excellent food by the way - it is not usual for children to have a starter, main course and desert all at the same time... For us, adults, we hardly ever take a starter, main course and desert either, so in the end our bill was far more expensive with vouchers than without... I wonder why we had taken the halfboard if we had to pay more in the end? If we did not discussed this with the restaurants manager, we would have paid far too much, as he is slightly slick.

Pay attention, we made a reservation directly with one of the local limo services (City 555 luxury rent a car- Rana Ameer) to bring us to the airport, be he never showed up... Nice promise... We nearly missed our flight, fortunately there was Ashfaq Ahmed Private Limousine to take us - on time - to the airport, thank god!

Nevertheless we had a fantastic holiday, and might most probably go back this year to this hotel!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank KathleenV2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, January 6, 2014
Dear Guest,

Thank you for taking the time to share your feedback on Tripadvisor following your recent visit to Jumeirah Emirates Towers.

Your invaluable feedback is important to ensure that we continually deliver the ultimate experience Jumeirah Emirates Towers is renowned for and exceed your expectations for future visits. At the same time, I was concerned to read that on this occasion we did not meet some of your expectations.

I have noted your overall experience and feedback regarding the points you have kindly noted in your review. Please accept our sincere apologies for any inconvenience caused in this respect. This is certainly not the level of service we are known for and can fully understand your disappointment concerning the same. Please note that I have personally passed your concerns to the department heads concerned to provide further coaching in delivering our luxurious service standards to our valued guests.

Thank you once again for sharing your feedback on Tripadvisor and thereby giving us the opportunity to enhance our service quality. I do hope that this incident will not deter you from visiting Jumeirah Emirates Towers in the future and you will allow us the opportunity to restore your confidence in the ultimate hospitality the hotel is renowned for.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
36 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed December 31, 2013

Modern and stylish business hotel. Had a premiere deluxe king room on 32nd floor. Fotos on homepage are exactely true. Everything neccessary is - like expected for 5 star hotel - included: shower and beauty products of Molton Brown, free WiFi access, nespresso coffee machine in room, shoe shone service, rich breakfast buffet (tipp: ask for sitting outside near pool area), beach access in Madinat Jumeirah and Wild Wadi Waterpark.
Glass Elevators offers amazing view to Sheik-Zahed-Rd, Financial District and the Beach.
Shopping mall inside the basement offers different high prized lables like Mont Blanc, Chopard and other brands. Completed by car rental service, Starbucks etc.
Having the Window Blinds open during the night offered extraordinary view by night, dawn and day ;)

Hospitality was okay but I wondered that they didn't throw away empty bottles etc from room. Our first breakfast we had in a dark dinner restaurant without windows near lobby, cause the house was fully booked and the "normal" breakfast room was crowded. After that we prefered sitting outside in sun near the pool.
Only thing we were disapointed of, was the bar on top: old interieur, just the view was a worth to see. There were better bars on top like "Uptown" "Neos" or "At.Mosphere the Lounge".

Summery: phantastic comfortable holiday. The Hotel is a good base for trips. Metro Station is just 3 minutes by feet, taxies on hold 24hrs.

  • Stayed December 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Katrin V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, January 6, 2014
Dear Guest,

I am delighted to read how much you enjoyed your recent stay at Jumeirah Emirates Towers, and sincerely appreciate you taking the time to post a review of your experience.

Thank you for acknowledging many positive elements of your stay, as it is from your feedback that we will be able to uphold our commitment to excellence.

We take all feedback seriously, and sincerely regret that we did not meet some of your expectations in some aspects as you have highlighted in your review. Our mission at Jumeirah Emirates Towers is to provide our guests with the ultimate hotel experience and during some instances during your stay, we have failed to do so. This shortfall in service standards have been communicated to the department heads concerned, who will personally address the matters you so kindly brought to our attention in order to avoid a recurrence in the future.

Thank you once again for your feedback and we look forward to welcoming you back to Jumeirah Emirates Towers.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed December 30, 2013

The overall experience was good. Joyline the housekeeper was very prompt at her job. I would always recommend the hotels to my clients and my friends. The breakfast is good. The reception staff Bambi was very helpful and supportive even at the rush hour. She needs some credit as well.

Room Tip: Best location to travel to City from Emirates towers. Easy access…
See more room tips
  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ishah74
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, January 7, 2014
Dear Guest,

Thank you for sharing your experience from your recent stay with us at Jumeirah Emirates Towers on Trip Advisor.

I am pleased to read that you enjoyed your stay with us and that you were happy with the overall service provided in the hotel, but most specifically highlighting the exemplary service that Jonalyn and Bambi has extended to you.

Once again, thank you for taking the time to post your review on Trip Advisor. We look forward to welcoming you back on your return to Jumeirah Emirates Towers.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Taunton, England, United Kingdom
Level Contributor
16 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed December 29, 2013

Trying to think of anything that was not so good ?? really struggling,,

From a pleasant check in, to leaving, all good,,

Excellent, good size,clean and tidy room, good service from the concierge re the free hotel shuttle service, which you could set your watch by


Reading the other reviews, wish we were on a higher floor than the 26th
Will certainly be returning Thank you

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tim J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, December 30, 2013
Dear Guest,

Thank you for taking the time to share your feedback on Tripadvisor following your recent stay in Jumeirah Emirates Towers. I hope that you have had a pleasant return journey.

We are delighted to read your great review post your stay in Jumeirah Emirates Towers. It gives us great pleasure to know that you thoroughly enjoyed your stay with us highlighting the service received from our colleagues, also mentioning the cleanliness of the room, as well as the shuttle services that we have for our guests.

We have communicated your feedback to the entire team at the hotel and they are all very happy to know that their efforts are so well appreciated. I am certain that this will serve as a source of inspiration for us to achieve higher standards of excellence in the future.

We are looking forward to welcoming you back in Jumeirah Emirates Towers.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Frankfurt, Germany
Level Contributor
43 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
5 of 5 bubbles Reviewed December 26, 2013

Very good business hotel in Dubai - also for private trips if you prefer city hotel. Top Jumeirah standard, excellent rooms (newly refurbished), bathrooms more traditional though. View from floors 40+ are fabulous, extremely quiet rooms, amazing beds + linen. Club lounge is very convenient and offers very good breakfast and snacks. Pool area too small for vacation trip, however access to Jumeirah-Madinat hotels. Overall: highly recommended

Room Tip: Club rooms highly recommended
See more room tips
  • Stayed January 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MGR-FRA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this review, December 28, 2013
Dear Guest,

Thank you for sharing your experience from your recent stay with us at Jumeirah Emirates Towers on Trip Advisor.

We were really happy to hear that you enjoyed your recent visit to the hotel and that you were pleased with the overall service provided to you. We are also pleased to note that you particularly appreciated the room, the facilities inside the room, as well as the views that came with it. We are also very delighted to know that the Club Executive Lounge has been a convenient place for you during your stay.

Once again, thank you for taking the time to post your review on Trip Advisor. We look forward to welcoming you back on your return to Jumeirah Emirates Towers.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Dubai hotels
Raffles Dubai
#2 of 540 in Dubai
5.0 of 5 bubbles 3,223 reviews
Taj Dubai
#11 of 540 in Dubai
4.5 of 5 bubbles 1,241 reviews
Show Prices
Show Prices
Show Prices
Burj Al Arab Jumeirah
#22 of 540 in Dubai
4.5 of 5 bubbles 4,058 reviews
Atlantis, The Palm
#92 of 540 in Dubai
4.5 of 5 bubbles 15,964 reviews
The Marina
Grosvenor House Dubai
Show Prices
Show Prices
Show Prices

Been to Jumeirah Emirates Towers? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Jumeirah Emirates Towers

Property: Jumeirah Emirates Towers
Address: Sheikh Zayed Rd | Trade Center 2, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#8 Family Hotel in Dubai
#11 Romantic Hotel in Dubai
#12 Spa Hotel in Dubai
#15 Luxury Hotel in Dubai
#20 Business Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Jumeirah Emirates Towers 5*
Number of rooms: 400
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Jumeirah International, Hotwire, Hotels.com, Travelocity, Agoda, Priceline, Despegar.com, Cancelon, TripOnline SA, getaroom.com, Evoline ltd and HotelQuickly so you can book your Jumeirah Emirates Towers reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Jumeirah Emirates Hotel
Jumeirah Emirates Dubai

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing