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Jumeirah Emirates Towers
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Reviews (3,169)
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Reviewed December 11, 2013

My stay with Jumeira Emirates Tower was very good. Right from the moment I step in for a check in, I can feel the friendliness of the reception staff and all of them are with a smile. It is very comforting to be greeted with a big smile especially after long journey. The hotel lobby was very pleasant and nicely decorated. I arrived a few days before UAE 42nd National Day celebration, so the hotel lobby was decorated with the mood to celebrate the occasion, there was a tent set up in the lobby to make guest feels like we are in the local village. Then, upon entering the room, I knew that I am going to have a good time because the room was very clean, fresh and spacious. Even though it is a smoking room, but I can hardly smell the cigarettes. As usual, my first check point in the room is the bathroom, and not to my surprise it is very clean and all items are very neatly arranged. Wireless internet is provided free in all the rooms, and each guest is provided with fresh fruits on a daily basis. For coffee enthusiast, there is an espresso machine available with quite a number of selected brands. The hotel also provide a free shuttle to Dubai Mall as well as to all other Jumeira properties such as Jumeira Beach Hotel, Wild Wadi Water Theme Park and Madinat Jumeira. Overall, I really had a nice time there and I would definitely stay there again soon.

  • Stayed: November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
1  Thank 67Hisham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this reviewResponded December 15, 2013

Dear Guest,

Thank you for taking the time in writing a review of your stay with us on Trip Advisor following your recent stay with us. Your comments are much appreciated.

Thank you for acknowledging a lot of positive elements during your stay, specifically from the moment you checked in, until highlighting the cleanliness of the room and the neatly arrange bathroom amenities, as well as the internet connection and the nespresso machine, as it is from your feedback that we will be able to uphold our commitment to excellence. It is also delightful to note that you have found our shuttle services, as well as the set up for the UAE National Day celebration in the hotel appealing and up to your level.

Your words will not only motivate our colleagues, but inspire the entire team at Jumeirah Emirates Towers to continue providing the best service experience.

We all look forward to welcoming you back in the not too distant future.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2013

I have stayed at Emirates Tower 30+ times on business and have always been really pleased with the level of service. Everything works as it should and this makes a business trip so much more bearable.

What is particularly impressive is the way that staff remember my name; how they do this amazes me.

  • Stayed: December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
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2  Thank RadioRon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this reviewResponded December 11, 2013

Dear Guest,

Thank you for sharing your experience from your recent stay with us at Jumeirah Emirates Tower on Tripadvisor.

I am indeed very grateful for your loyalty to Jumeirah Emirates Towers, having stayed here with more than 30 times for your business trips. I am also pleased to know that every time you come, we always manage to ensure a pleasant stay. I will be sure to share your kind comments with the entire team of Jumeirah Emirates Towers.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you back soon to Jumeirah Emirates Tower.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 10, 2013 via mobile

i stayed two nights attending a conference...hotel is a luxury with high class decoration its a very tall tower with excellent views of the rooms whichs wide clean and cute...room service is great....reception is great....breakfast is very good....its a great hotel with a good location for business not for families cus it has no kids club and no playgroung and no kids pool....i highly recommend thanks Jumeirah Emirates Towers Hotel

Stayed: December 2013, traveled on business
1  Thank Mazen H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this reviewResponded December 10, 2013

Dear Guest,

Thank you for taking the time in writing a review of your stay with us on Trip Advisor following your recent stay with us whilst you were attending a conference in Dubai. Your comments are much appreciated.

Thank you for acknowledging some key elements of your stay, specifically the high class decorations you have noted, the excellent views that came along with your room, and for the service you have received from our colleagues, as it is from your feedback that we will be able to uphold our commitment to excellence. It is also delightful to note that you have found our breakfast selection satisfactory.

You will be pleased to know that guests who book with us have the option of going to the beach for day use, or to use the Wild Wadi Water Park (once per stay) via our regular shuttles to the beach side. Thus, allowing us to cater to both worlds – the heart of the City where conventions and conferences happen, as is the lifestyle of a busy business traveler, and the relaxing atmosphere alongside the beach area, where families and tourists, even business travelers, are more than welcome to utilize.

We all look forward to welcoming you back in Jumeirah Emirates Towers.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 7, 2013

Wow!! This was the best overall hotel experience that my wife and I have ever had. You must stay at this hotel, you will not regret it. The Emirates Towers hotel is truly a modern world class hotel.

We stayed in the club suite with access to the executive lounge. The room was incredible, it was not only spacious, modern and clean, but had a great view of the Burj Khalifa. The attentiveness of the staff is second to none, they were all extremely welcoming, friendly and helpful.

The location itself was excellent, the towers are conveniently located between the beach area and old town, and only 5 mins from the Burj Khalifa/Mall. The hotel does run a free shuttle service to the beach, malls etc.. we, however, didn't use the service as taxi's are very cheap, for example a taxi to Burj Al Arab cost under £7.

The hotel offered complimentary tickets to the Wild Wadi Water Park and Jumeirah (private) beach area, which we gratefully accepted and used. Breakfast was excellent. The bar on the top floor should also be visited.

I cannot say enough about the hotel. It is worth the trip to Dubai simply to stay in this magnificent hotel. My wife and I will definitely be staying at this hotel on our next visit to Dubai.

  • Stayed: December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
4  Thank Kam D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this reviewResponded December 8, 2013

Dear Guest,

First of all, thank you for staying at Jumeirah Emirates Towers during your recent visit to Dubai. We do know that there are a lot of hotel choices in Dubai and yet you have chosen to stay with us. Secondly, we would like to thank you for taking the time in writing a detailed review of your stay with us. Your comments are much appreciated.

We were really happy to hear that you enjoyed your recent visit to the hotel and that you were particularly pleased the overall service provided to you.

Thank you for acknowledging so many positive elements of your stay, as it is from your feedback that we will be able to uphold our commitment to excellence. I am sure that a lot of travelers, whether leisure or business, will benefit from your review, highlighting your delight in the Club Suite and Club Executive Lounge, the views that came with the suite, as well as the breakfast selection , our Italian Restaurant and Bar – Alta Badia, and most especially the service you have received from our colleagues.

Your complimentary remarks were definitely a delight to read. My colleagues take great pride in providing exceptional service and it is always rewarding to be able to share praises from our guests.

Your words will not only motivate our colleagues, but inspire the entire team at Jumeirah Emirates Towers to continue providing the best service experience.

We all look forward to welcoming you and your wife back in the not too distant future.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 28, 2013 via mobile

We only stayed 1 night however the weekend package was an excellent deal as we got access to Wild Wadi, my son ate for free in sushi restaurant. The room we got was a deluxe king but was huge with a lovely view towards Burj Khalifa. Staff are all very good, always smiling and ready to help. Breakfast has everything you could want including the most mouthwatering cakes and patisseries. The hotel has a shuttle bus that runs regularly to wild wadi, jumeirah beach, mall, etc
We spent an afternoon by the pool which was very relaxing - ice cold towels being given out was a treat from the heat!
Would definately stay here again for value for money.

Stayed: November 2013
1  Thank Khyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
JumeirahTowers, General Manager at Jumeirah Emirates Towers, responded to this reviewResponded December 1, 2013

Dear Guest,

Thank you for taking the time in writing a review of your stay with us. Your comments are much appreciated.

Thank you for acknowledging a lot of the positive elements during your stay, specifically the condition of the room, as well as the service received from our colleagues, the facilities inside the hotel, as well as the shuttles and access to Wild Wadi. It is from your feedback that we will be able to uphold our commitment to excellence.

Once again, thank you for taking the time to post your review on Tripadvisor. We look forward to welcoming you and your family back to Jumeirah Emirates Towers.

Sincerely,

Grant Ruddiman
General Manager and Area General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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