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“Disappointing...avoid”

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Burj Al Arab Jumeirah
Ranked #33 of 546 Hotels in Dubai
Certificate of Excellence
Melbourne
Level 6 Contributor
129 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Disappointing...avoid”
Reviewed January 29, 2014 via mobile

Food is of high standard in room service and restaurants, although breakfast buffet is pretty average...(try Atlantis The Palm for a superb buffet)
For a supposed 7 star hotel, their accounts system is so poor that you have to sign room charge slip for a complimentary breakfast, and they promise to deduct from final bill... (It was deducted) but is that really most professional way to track guests usage of breakfast facilities? Make them sign 'false invoice charge' ... Poor procedure to force signature on incorrect invoice, so their accounts and audit dept get usage information... No follow up on my enquiry for status of Sirius membership, zero management feedback on above points when raised with junior staff... Pretty average service levels.. wifi service runs slow in suite on 7 th floor, had to use LAN cable, lobby music can be heard all evening from inside suite on 7th floor, so make sure you insist on higher floors for quiet evening.... Visually, the hotel is opulent and well maintained, pity the details are not well executed. Overall poor, my advice would be to get a signature suite at Atlantis The Palm..

Stayed January 2014, traveled solo
Helpful?
5 Thank Markqn1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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English first
Level 5 Contributor
42 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
Reviewed January 27, 2014

Everyone has been talking about Burj Al Arab for a few years, so it really is the symbol of Dubai and stands out as an architectural landmark! Really beautiful and has awesome views, though is it really worth the price?
All rooms have two floors, a bedroom, a huge living room and bathroom with traces of Arabic design! it is totally air conditioned so people who are dust allergic will not fully enjoy the stay. There is a butler on each floor to serve all your needs) And that really helps, as using Room Service is useless - takes ages and they dont really understand the demands. For example, we tried to order tomato soup and a kids meal from the restaurant, but they'd refused having one whereas our butler managed to organise it!
The best place in the hotel is the Spa, which you can visit even without staying. It has astonishing views and good treatment. The beach is nice and really clean, with a lovely buggy service. Unfortunately, most things are overpriced and not included (actually, paying for the room you only get the room)! And crowds of tourists in the lobby as its an attraction!
So be prepared to look great even if you are just strolling to the beach or are out of the Spa)
All and all, the hotel is nice to stay for a few days or to celebrate something though I'd never recommend it for a long holiday!

  • Stayed November 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MariaIonova
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Doha, Qatar
Level 6 Contributor
119 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 91 helpful votes
Reviewed January 26, 2014 via mobile

I was taken to this hotel as a birthday treat by my boyfriend.

I can honestly say I have never had or probably will have a better hotel experience in my life!!!

There was constant surprises of flowers, cakes, birthday wishes and the most courteous, attentive staff.

Our suite was upgraded to a two bedroom duplex and you have to see to believe. Totally out of this world!

We dined with friends in the seafood restaurant where we had a fantastic meal looking at the aquarium!

Everything about the weekend was perfect. Breakfast was fantastic, by the water looking onto the wave hotel, very peaceful and relaxing.

We smiled from ear to ear for 2 days and I will always remember the experience!

I cannot put into words how incredible it truly was and this review does not do the burj Al Arab justice at all!

Stayed January 2014, traveled as a couple
Helpful?
2 Thank S2331
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nottingham
Level 5 Contributor
68 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 26, 2014

Went to the burj al Arab to have a spa session. The session was great. Sole use of the infinity pool, jacuzzi, steam / sauna etc and had one of the best massages. Expensive at £130 but very good. Went to burj al Arab to experience what it was like...all I can say is what a let down. The place looks very tired. Very Las Vegas and full of burly Russians charging about the place in football shirts. Certainly not the classy and exclusive atmosphere they are after. I am sure it was when it first opened but the nouveau rich are taking over. The are many fantastic hotels with equally good facilities - I wouldn't bother having this on your Dubai itinery.

Helpful?
4 Thank spacegunk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
98 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed January 23, 2014

Everything one hears about this hotel? It' has much much more to offer . I for one had visited to have dinner here 3 years ago, and thought it was overdone , over the top and too showy.more of a show place than a place I wanted to stay in, but my husband who had stayed there for a business trip raved about it, I was skeptical, but was I very very pleasantly surprised?!!!' With its unapologetic grandeur and overdone glamour to its service, this is a truly luxurious hotel it's an experience. The trappings are all very obviously luxurious, the gold bathroom fittings, the duplex suites overlooking the sea, incredibly luxe fabrics used for the curtains and the sofas, fabulous beds, yes,also a gold framed mirror positioned directly over the bed!! It was the most comfortable beds that I have ever slept in. The bathroom had all Hermes toiletry, you get to take back his and hers Hermes perfumes too!! Push of a button opened your yards and yards of curtain in a second another button pushed up your discreetly hidden tv for viewing , switches which dimmed and brightened the huge chandeliers. Nespesso machine in the living area, flowers on all the table tops, 3 different newspapers, fabulous welcome canapés served very elegantly, everything!! But for us this hotel truly stood out , because of its service. Such a famous hotel , a famous landmark the place for the glamorous and the rich, it could have become easily complacent, but no, the level of service and attention to detail that they have maintained is incredible. Rooms have butlers stationed outside with their own desk and computer , nothing was too difficult or too much trouble for our butlers , emergency medicine needed , demand for another newspaper , request for another vase for flowers, arrangements for buggy to be taken to the other side, different coffee pods , at any hour, and all done efficiently smoothly and smilingly. This is the truly most luxurious aspect of the hotel which makes it stand apart from every other luxury hotel. To be able to keep this standard all these years is most highly commendable . Just the hype of this hotel can keep it going for years, but they have gone the extra mile and have put much effort into maintaining their position as being one of the most glamorous and unique hotels of the world.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Worldtraveller2359
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, China
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 22, 2014

It was brilliant experience, foods, baverages, services, and environments are all deserved 7 stars hotel. but if the hotel could let guests take a short sightseeing with the hotel in different areas. maybe more people will choose Burj Al Arab to stay the next time they go to Dubai

  • Stayed January 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Xiaosen W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 22, 2014 via mobile

Visited the burj al arab, and in short have to say an amazing 7 star hotel. Amenities, food, service, view and luxury like no other! This is must do see in dubai, even if its for the amazing afternoon tea experience, or staying a night or 2 it is highly recommended. A jewel on the edge of the sea and magnificent luxury great enough for the sheikhs and modern man to marvel at. Great experience a must do in dubai!

Stayed January 2014, traveled as a couple
Helpful?
1 Thank Nav7861
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Burj Al Arab Jumeirah

Property: Burj Al Arab Jumeirah
Address: Jumeira Road | Umm Suqeim 3, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#12 Business Hotel in Dubai
#13 On the Beach Hotel in Dubai
#16 Family Hotel in Dubai
#24 Romantic Hotel in Dubai
#25 Spa Hotel in Dubai
#31 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Burj Al Arab Jumeirah 5*
Number of rooms: 202
Official Description (provided by the hotel):
The distinctive sail-shaped silhouette of Burj Al Arab is more than just a stunning hotel, it is a symbol of modern Dubai. Yet for all the wonder this stunning structure provides when you finally see it in person, it is the service within that really makes the Burj Al Arab so extraordinary. Repeatedly voted the world's most luxurious hotel, this magnificent destination offers you the finest service and facilities throughout - right down to an optional chauffeur-driven Rolls Royce. Burj Al Arab suite-only accommodation offers discreet check-in within your rooms, a private reception on every floor and a host of personal butlers, each a warm messenger of our unparalleled hospitality. Come and experience it for yourself. ... more   less 
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Also Known As:
Burj Al Arab Dubai
Burj Al Arab Rates
Seven Star Hotel Dubai
Burj Al Arab Hotel Dubai
Dubai Burj Al Arab
Al Arab Burj Hotel
6 Star Hotel Dubai
Burj Al Arab Price

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