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Reviewed October 14, 2019

Our family had a wonderful stay at the Ritz-Carlton Dubai JBR . A special mention to Albert and Jinsin from the Club Lounge who catered to our every need and went above and beyond to ensure our stay was a memorable one.
cant wait to visit again soon.
Highly recommend this hotel and especially the Club Lounge area as an extra.

Date of stay: October 2019
    • Rooms
    • Cleanliness
    • Service
3  Thank bettylazos
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
RC_Dubai_Management, General Manager at The Ritz-Carlton, Dubai 26 Al Mamsha St, responded to this reviewResponded October 16, 2019

Dear bettylazos,

It is always a pleasure to welcome you to The Ritz Carlton Dubai.

We are extremely delighted to know you and your family had a wonderful vacation and were well taken care of. Your recognition of Albert and Jinsin is very much appreciated. They will be pleased to read your review and know the difference they made to your stay.

We look forward to welcoming you back soon.

Best regards,
Jeroen Elmendorp
General Manager
The Ritz-Carlton Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2019



Fabulous holiday with two 9 year olds. Service outstanding and everyone so very friendly. My boys wanted a special mention to Bentil in the outdoor play area who was so great with them. They loved him and he was so good organising football for them.
Everyone in the Club room was great too, Alvin was great!
Food was fabulous and couldn't fault a thing.
Only thing that could have made it better was a few more organised things for children who were a bit old for the kids club.... and yoga for me!

Date of stay: October 2019
3  Thank Cez14
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
RC_Dubai_Management, General Manager at The Ritz-Carlton, Dubai 26 Al Mamsha St, responded to this reviewResponded October 16, 2019

Dear Cez14,

It was our pleasure to welcome you and your family to The Ritz Carlton Dubai.

Thank you for your kind comments, we are delighted to know you had a relaxing and comfortable experience. Your comments on Bentil are much appreciated and I am sure he is very happy to know the difference he made to your families experience.

We have made note of your comments, our trainers do conduct various group exercise classes during the week and will also look in to including yoga as well.

Thank you once again and we look forward to welcoming you back whenever your travels bring you back to Dubai.

Kind regards,
Jeroen Elmendorp
General Manager
The Ritz-Carlton, Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2019 via mobile

Thanks to the staff of Ritz Carlton hotel. We had such a great stay.

Especially we would like to mention exceptional service from:
Jafar, Rehan, Jerick, Gregory. You were amazing. Keep up the good work.

Hope to see you again and take care.

Date of stay: October 2019
Trip type: Traveled with family
3  Thank demi_kn
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
RC_Dubai_Management, General Manager at The Ritz-Carlton, Dubai 26 Al Mamsha St, responded to this reviewResponded October 13, 2019

Dear demi_kn,

Thank you for your kind comments and for taking the time to give us your feedback.

We are delighted that you enjoyed your stay with us and especially the hospitality of our Ladies and Gentlemen in Food and Beverage.

We look forward to welcoming you back and creating even more Ritz Carlton memories.

Kind regards,
Jeroen Elmendorp
General Manager
The Ritz-Carlton, Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2019

the ritz carlton was a very nice place to stay for my business trip. location is directlty on the beach and it was easy access to all resturants and gym was excellant. the breakfast was very nice and has allot to choose from.
i also enjoyed the club lounge for many meetings

Room tip: I booked with Agoda but Agoda has been disappointing as I arrived my hotel did not have any booking for me. the hotels rooms are all great
Date of stay: September 2019
  • Trip type: Traveled on business
    • Value
    • Cleanliness
    • Service
3  Thank plgsa
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
RC_Dubai_Management, General Manager at The Ritz-Carlton, Dubai 26 Al Mamsha St, responded to this reviewResponded October 9, 2019

Dear plgsa,

Thank you for your kind review.

We are delighted to know you had an enjoyable experience and happy that our team took complete care of all your needs.

We look forward to welcoming you back soon and creating even more Ritz Carlton memories.

Kind regards,
Jeroen Elmendorp
General Manager
The Ritz-Carlton, Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 9, 2019

We were also returning customers, just love the place, its location and everything that goes with it.
Stopped in very spacious Club Room 653 which permits Club Lounge access all day, breakfast to last drinks orders at 10.00pm. Ongoing complimentary food presentations from morning coffee to lunch/afternoon snacks and evening drinks with canapes.
The room was spacious with a large bathroom which had a sizeable bath and walk in shower. Balcony with great view of the gulf and newly erected Blue Water resort across the bay where the recently opened Caesar's Palace hotel is located.
Super King size bed with very comfortable mattress, A change of pillows from soft to firm was no problem to our room service. Cleaner's daily as well as evening turn down.
Proper 5 Star service from arrival to departure from everyone. Charles on front door always assures a lovely welcome.
Mihaela, manager in the Caravan restaurant was extremely helpful, friendly and professional as always. Jerick greeted us every morning with a smile.
Belle, Silvestre and Albert in the Club lounge gave great service and must be mentioned for their very friendly approach and the time spent not only serving but also making us feel so welcome.
Glaiza and Elaine gave us excellent attention and service in both the Caravan at breakfast and in the Blue Jade restaurant in the evening.
Sherbee took great care of us when we had dinner in the Lobby Lounge while the food prepared by Head chef HUSSAIN was out of this world - easily Fine Dine standard.
Haron and his colleagues on the beach ensured that we never got thirsty or had to man handle a sun bed when we made use of the private beach at the back of the complex. Complimentary ice boxes with bottles of water provided on arrival and throughout the day. Waiter food and drink service is provided by them from 9am to 6pm which is great news when they had a happy hour from 4.30pm.
Harsh, who manages the Baie lounge and his staff gave us two tremendous evenings when we ate at the Baie Restaurant. Again, the food and service was outstanding.
In closing I have to say that we have stayed in a number of hotels in Dubai since first visiting some ten years ago.
We return to the Ritz because all things being taken into account, the accommodation, food, staff, 5 star service and facilities surpass anything we have experienced elswhere.

Many thanks to all involved in our stay.

Room tip: Booking a Club Room is very good value and rules out extra expenditure on food and drinks - a no brainer as far as I am concerned.
Date of stay: September 2019
    • Value
    • Cleanliness
    • Service
4  Thank B4149MAchrisb
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
RC_Dubai_Management, General Manager at The Ritz-Carlton, Dubai 26 Al Mamsha St, responded to this reviewResponded October 9, 2019

Dear B4149MAchrisb,

It is not very often that we receive reviews like yours that truly define the hospitality of each of our Ladies and Gentlemen.

Your comments were humbling and made me proud of leading this extraordinary team. We cannot thank you enough for describing your experience in such detail and recognizing the ones that exceeded your expectations. It was an absolute delight to know the experience you and your family had around the resort.

We are happy that that The Ritz Carlton Dubai will bring back positive memories and we look forward to the opportunity of welcoming you back and creating even more memorable moments.

Kind regards,
Jeroen Elmendorp
General Manager
The Ritz-Carlton, Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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