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“Superb Hotel” 5 of 5 bubbles
Review of The Ritz-Carlton, Dubai

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The Ritz-Carlton, Dubai
Ranked #52 of 545 Hotels in Dubai
Certificate of Excellence
Level Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Superb Hotel”
5 of 5 bubbles Reviewed January 12, 2014

My husband and I have stayed at the Ritz Carlton for many years and have watched the area around the hotel develop from desert to The Walk and the Jumeirah Residences. We have never failed to be impressed by the standards at the hotel and the welcome we have received when we returned, particularly from the staff at the pool.

On this occasion we stayed from the 3 to 10 December and experienced the new accommodation for the first time. Whilst the old accommodation was becoming a little dated the same cannot be said for the new block which is of the highest standard both in the public areas and the rooms. The new public areas are opulent and stylish with the benefit of wonderful floral displays and Christmas decorations when we were there. Similarly, the new rooms are superbly finished and up to the high standards of Ritz Carlton.

Whilst being used to and probably prefering the original pool area and gardens (which are being renovated at present) to the new pool and gardens the staff were their normal selves, welcoming us back and looking after us suberbly over the week. We have known Sayed and Charlie for many years and they continue to make us feel extremely welcome and comfortable with nothing ever being too much trouble for them. In fact they are one of the reasons we keep returing to the hotel. This year we also met Sanjay and Rashid who were excellent around the pool and also looked after us during the week. Already looking forward to returning this year.

The renovation of the hotel is still ongoing but you would never know it as work seems to be almost silent. I look forward to seeing the whole project complete and the hotel having the finest gardens and pool areas on Jumeirah Beach.

The expansion of the hotel has also seen the opening of the Blue Jade Restaurant. We ate there with friends and were hugely impressed by the service and the cuisine. We will return!

The hotel has been a favourite of ours for many years and indeed is the standard by which we judge hotels around the world. Whilst being a little sceptical on the effect that doubling its' size would have we were delighted to see that it has retained its standards and character. We look forward to returning this year and meeting up with old friends on the staff.

Room Tip: All rooms of a very high standard!
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  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fiona B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,905 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (381)
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English first
Windsor, United Kingdom
Level Contributor
57 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
5 of 5 bubbles Reviewed January 10, 2014

Nice hotel in a great location. We had a room overlooking the pool area.... quite a magnificent view. The temperature in Dubai was very humid, and it was always a relief to get back to the luxury of the hotel. I will definitely stay at this hotel again.

  • Stayed October 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Yimika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prague
Level Contributor
28 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
3 of 5 bubbles Reviewed January 2, 2014

Ritz Carlton is supposed to be a five star hotel. At least this is what I expected based no my previous experience with this hotel chain. The hotel is conveniently located on a nice beach. The pool area is very large and equipped with all possible facilities including bars, restaurant, spa etc. The staff is (subject to my comment below) well trained and very helpful. We stayed at a junior suite which is spacious and well equipped. However the electronic control of lights and curtains is very complicated and switching off the lights was a real challenge.

However I have to make some adverse comments.

Though the check in went smoothly (we arrived at 3am) to our big surprise there were no extra beds and a baby cot we booked. Though I told the guy who took us to the room what we need nothing happened for next 30 minutes. I had to call the reception and requested the extra beds again. It all took another 30 minutes to fix it. Needless to say the receptionist who saw that we arrived with three children (including one baby) did not realise that we need to extra beds and the baby cot which demonstrated complete lack of lateral thinking.

After checking my bill prior to our departure I realised that they charged us for children’s breakfast though complimentary buffet breakfast was part of our package.

Though the pool bar serves a limited choice of food of a very high quality, the Italian restaurant was a real disappointment bearing in mind their prices.

  • Stayed December 2013, traveled with family
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Czechgolfer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Riyadh, Ar Riyad, Saudi Arabia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed January 1, 2014

we stayed in june for a week and had a great time! It was a family trip myself, my husband our 2 children (2 & under 1) and my husbands parents so we wanted somewhere we could relax and with the heat swim. the beach was lovely, although for me in june it's far to hot to use but we knew that when we booked, yes there are warnings about sea snakes but you get that in this area it's just whats in the ocean. There were lovely areas to sit by two different pools and a covered children's pool with a little play park next to it which is fantastic when u have small children they can play in the park then cool off in the pool. The staff were always so helpful and went out of their way to get you anything you needed, we even came home one night to towel swans and rose petals on our bed and a towel flower done by the evening housekeeping it was amazing. They also made sure that they were done in our room by 6pm every night so they weren't bothering our children's bed time routine. The rooms were in the new wing of the hotel and lovely. We had a suite booked so we'd have space for 2 extra beds (one roll away and one cot both of which the hotel happily provided complete with bedding) and we had more than enough space to easily move around when we were all spending time in the room. Both our's and my husbands parents rooms had a terrace to sit out on, ours was even big enough for us 4 adults to have dinner on one night. We did have a few problems with losing power to the room but it was quickly fixed each time. I'd definitely recommend staying here and i can't wait to return as soon as possible :)

  • Stayed June 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Charlotte, North Carolina
Level Contributor
29 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
3 of 5 bubbles Reviewed December 30, 2013

We stayed for 7 nights (over Christmas) in club level executive suite.
We arrived around 2:00 a.m. and had a relatively smooth check-in. The room was quite large, nicely furnished and very quiet. The electronic control system in the room (manages all of the lighting, curtains, service calls, etc.) did not operate properly and had to be replaced on the first day. The staff did respond quickly when we called, but still frustrating to deal with.
Service in the club lounge was hit-and-miss. Some staff very friendly and helpful, others seemingly disinterested. Seems to be a lot of relatively new staff - not able to even respond to basic questions about major tourist attractions in the area.
While we found the beach area to be nice, there is a lot of construction going on of which we were not aware (and the hotel obviously does not "advertise"). Be prepared to have your view of the beach accented by dozens of construction cranes, dredgers, backhoes and the like.
One wing of the hotel seems still be be under renovation. If you plan on using the kids club, be aware that the kids club is located in this "under construction" wing.
Daily housekeeping service was generally okay - the room was clean and well-maintained. There were 3 of us in the room (2 adults + 1 child). Some days we had enough towels given, others days not.
Outside of the club lounge, Wi-Fi is for a fee (100 AED per day). Personally, I find this appalling given the room rate - to "nickle and dime" guests for such a commonplace thing.
We had dinner one night at the on-property restaurant Amaseena. Staff here was excellent - spot on service. Food was good and we considered a great value (295 AED per adult for buffet). Really nice "middle eastern" ambience. This dinner was a highlight of the hotel stay.
To see the main attractions, be prepared for a minimum 20 - 35 minute taxi ride from the hotel (prepare yourself for fare range of 45 - 90 AED).
Overall, we enjoyed our stay but would think long and hard before staying here again given the many choices available in Dubai / JBR area.

  • Stayed December 2013, traveled with family
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank cltnc1si
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cascais, Portugal
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
1 of 5 bubbles Reviewed December 28, 2013

We booked for 11 nights from the 16th December. The place is a disgrace. It is totally out of date and filled with staff that know very little about the job. We paid for a club room with beach view but got a view of construction and dredgers with just a small section of beach visible. We had family staying at the Hilton and we asked them to join us for lunch on the 18th December to exchange Christmas presents. The hotel would only allow them entry to meet us on payment of a fee as we were meeting by the pool prior to lunch. The room was OK but the housekeeping non existent. Empty tissue boxes were not replaced, flannels were taken and no new ones left. The high tech system for lights, curtains etc was a nightmare to understand and work. We never did manage to operate the shower efficiently. The pool area was dismal and the staff were more interested in playing ball among themselves that looking after guests. The hotel lack any ambiance or atmosphere and when we decided after 6 nights that we had had enough they asked us to pay an additional night as a forfeit for early check out. We refused and eventually they gave in. A thoroughly nasty experience all round and having been a loyal Ritz-Carlton client for many years they should disassociate themselves from this dreadful place. We moved to the Viceroy in Abu Dhabi for the rest of our stay. It was magnificent in every way and half the price but 500% better. Think twice about ever going to the Ritz-Carlton JBR. You have been warned.

  • Stayed December 2013, traveled with family
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
9 Thank robertbyron p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
120 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed December 27, 2013

Highly expectation I had with the hotel and did not disappointed me at all.
Easy quick check in nice comfy rooms connected to the swimming pool....great brunch and dinner...
We had a company event hold at the private banquet room and it was really organised and good...

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank skfmac
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Ritz-Carlton, Dubai

Property: The Ritz-Carlton, Dubai
Address: Al Mamsha Street, 26 | The Walk on Jumeirah Beach Residence, Dubai 26525, United Arab Emirates (Formerly The Ritz-Carlton Dubai)
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai > The Marina
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#20 On the Beach Hotel in Dubai
#21 Family Hotel in Dubai
#31 Romantic Hotel in Dubai
#32 Business Hotel in Dubai
#39 Spa Hotel in Dubai
#49 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Ritz-Carlton, Dubai 5*
Number of rooms: 294
Official Description (provided by the hotel):
Experience The Ritz-Carlton, Dubai, and discover a private playground in the heart of the vibrant Dubai Marina District. With all the opulently decorated 294 rooms and suites enjoying garden and sea views, this intimately luxurious resort, situated on 350 meters of the pristine white sands of the Arabian Gulf, is the perfect place to relax and indulge. Enjoy sophisticated dining experiences in one of the resort's 9 restaurants offering culinary choices from Asia, Arabia, Italia to a beach side seafood grill. Guests in search of a more active lifestyle have unlimited recreation facilities to choose from including four tennis courts and a multi-purpose gymnasium, together with six swimming pools -including 2 shaded children's pool one with water slide for younger visitors. The resort's leisure offering comes full circle at The Ritz-Carlton Spa where the ambiance radiates the traditions and warmth of an Arabian "Hammam", with an innovative urban twist. For spectacular settings on lavish celebrations or high-powered business meetings, the resort's grand ballroom, collection of stylish meeting rooms and stunning outdoor pavilions, epitomize The Ritz-Carlton reputation for detail and excellence. Approximately 35km from Dubai International Airport and 25km from the business and financial districts, the city's traditional souqs and tax free shopping malls, The Ritz-Carlton, Dubai is located on the prime white sandy beachfront of Jumeirah Beach Residence, adjacent to The Emirates Golf Club, world championship courses. With the bustling metropolis and all the attractions of urban living on the doorstep, step out of a chauffeured limousine, step into the city's most sought-after beach destination and discover a hidden legendary gem in the heart of Dubai Marina. ... more   less 
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Also Known As:
The Ritz-Carlton Dubai Hotel Dubai
Ritz Carlton Dubai
Dubai Ritz Carlton
Ritz Dubai

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