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“Quality product all round...” 5 of 5 bubbles
Review of Shangri-La Hotel, Dubai

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Shangri-La Hotel, Dubai
Ranked #59 of 545 Hotels in Dubai
Certificate of Excellence
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
“Quality product all round...”
5 of 5 bubbles Reviewed April 4, 2007

Stayed at Shangri La on business for 3 nights. Excellent service all round and the hotel amenities were all there. Room was spacious and full of gadgets, bathroom had extensive toiletries and had a powerful huge head shower. Food from room service was pretty cost effective for a 5star property, and on time. Breakfast was OK, but 85Dhs per person for buffet - unless you're a breakfast king, being charged this for a yogurt and a coffee is a bit much, so get stuck in or give it a miss.Staff were attentive and friendly. Only gripe was on check out - their system would only accept credit cards, even though labels for debit cards on clear display at the front desk (huh?) and they had to send my bill via email as the printer had broken. But, true to their word it arrived shortly afterwards so not a major problem. Well situated at end of sheikh zayed road so easy access to jumeirah area or central dubai, but as with other reviews, the traffic is awful into deira - what could take you 10mins late at night is often 40mins at peak times!

  • Liked — bed was lovely
  • Disliked — check out
  • Stayed March 2007, traveled on business
    • 4 of 5 bubbles
    • 3 of 5 bubbles
    • 3 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
    • 5 of 5 bubbles
    • 5 of 5 bubbles
    • 5 of 5 bubbles
      Business service (e.g., internet access)
2 Thank gilesc89
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,071 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
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  • Korean first
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English first
Level Contributor
98 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 64 helpful votes
4 of 5 bubbles Reviewed March 26, 2007

The stay began early with a 5am arrival at Dubai airport, so the meet and greet BEFORE customs, the escort to the customs counter, help with baggage off the carousel, advice on best forex counters and the ride to the hotel in a new S class Mercedes was a brilliant start. At only AED300 return, this is a must!!

Reception was too inefficient for a Shangri-la and the concierge was generally not up to standard either.

I was given my room early at no charge which was great. Suit and shirt pressed within 2 hours - no problem. The room was a bit small but nicely decorated. Great views from the bath tub.

Breakfast is very good. Overall a nice hotel but not a spectacular 5* Dubai experience. Whatever you do, DO NOT USE HOTEL PHONES TO DIAL HOME!!! This was VERY expensive. Also Internet use at the Business Centre was way too expensive.

Not the best position for leisure travellers, but as a conference/business hotel it does the job. Not quite up to normal Shangri-La standards but a nice hotel none the less.

  • Liked — Room
  • Disliked — Expense
  • Stayed March 2007, traveled on business
    • 2 of 5 bubbles
    • 2 of 5 bubbles
    • 3 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
    • 4 of 5 bubbles
    • 3 of 5 bubbles
    • 3 of 5 bubbles
      Business service (e.g., internet access)
2 Thank GeckoTravel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel, Dubai

Property: Shangri-La Hotel, Dubai
Address: Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Romantic Hotel in Dubai
#33 Family Hotel in Dubai
#44 Spa Hotel in Dubai
#56 Luxury Hotel in Dubai
#61 Business Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, Dubai 5*
Number of rooms: 302
Official Description (provided by the hotel):
Located along Sheikh Zayed Road, Shangri-La Hotel, Dubai is just 15 minutes away from Dubai International Airport, and five minutes from the World Trade Centre, Dubai Convention Centre, Dubai Mall and downtown Burj Khalifa.The hotel comprises 302 spacious guestrooms and suites, including two floors of elegant Horizon Club accommodation. To meet the needs of the long-stay guests, the hotel also offers 126 serviced, furnished apartments. ... more   less 
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Also Known As:
Shangri La Hotel Dubai
Shangri La Dubai

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