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Reviewed October 31, 2019 via mobile

Have just stayed here for a week with my 2 boys aged 12 and 9 and also brought a second family too who have 3 boys aged 11, 9 and 6.
The service is exceptional. This is my second time at this hotel and I cannot fault it. The breakfast is fantastic and caters for everyone. Mohammed Farid the assistant manager was welcoming and ensured our rooms were perfect for what we needed. The newly refurbished suites are beautiful and rooms are spacious. The view of the Burj from the room and the pool is insta worthy. Really would highly recommend the hotel . Its clean, spacious and the location is spot on with shuttles that run regularly. There are fab restaurants in the hotel but if you want a quick bite to eat there are 24/7 eateries right outside the hotel. Will be back for my third visit next year and be bringing more families to have the experience we have had! Cannot fault!

Date of stay: October 2019
Trip type: Traveled with family
2  Thank DR51EMA
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La D, General Manager at Shangri-La Dubai, responded to this reviewResponded October 31, 2019

Dear DR51EMA,

Thank you for your patronage at Shangri-La Hotel, Dubai and taking your precious time to write about your amazing hotel experience on TripAdvisor.

We are delighted to read that you all had a great stay with us and were pleased with our newly refurbished suites and enjoyed the amazing Burj Khalifa views from the suites. We continuously strive to ensure to always delight our valuable guests such as yourself with our uncompromising quality of products and services. It was our pleasure seeing you back again with your family and taking care of the group throughout your visit.

We cannot thank you enough for your compliments and we certainly look forward to welcome you and more members of your family on your third visit next year at Shangri-La Hotel, Dubai.

With warm regards,
Hakan Ozel, General Manager

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Reviewed October 30, 2019 via mobile

Apeh mark a guy at the pool really made my stay wonderful, he was always available ready to help you anytime you summon him, the hotel environment is sparkling clean and wonderful, every moment spent there was worth it, best event place

Date of stay: October 2019
Trip type: Traveled on business
2  Thank Jasonchidera
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La D, General Manager at Shangri-La Dubai, responded to this reviewResponded October 31, 2019

Dear Jasonchidera,

Our warmest gratitude for choosing to stay at Shangri-La Hotel, Dubai and for taking your valuable time to post your feedback on TripAdvisor.

We are delighted to read that you enjoyed the environment and the facilities throughout your visit and were pleased with the services rendered by our pool attendant Apeh Mark. Our people go to great lengths to ensure that our guests are given the attention and comfort they deserve. Thank you for your compliments, it was indeed our pleasure to be at your service.

We look forward to welcoming you back at Shangri-La Hotel, Dubai in the near future.

With best regards,
Hakan Ozel, General Manager

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Reviewed October 30, 2019 via mobile

My sister and I have just spent 4 amazing nights at the Shangri-La Dubai and I can honestly say the hotel really was exceptional. You are treated like royalty from the moment you arrive to the moment you leave.
We were on a half board option and I literally cannot fault the food at Dunes Cafe both for breakfast and dinner. The staff working there really do go above and beyond, making sure you have everything you need. I’d personally like to thank Meric for his attentiveness and recommendations. He was always on hand and went out of his way to make sure we were happy.
We also visited the spa during our stay and had a treatment. We went for ladies night and had the best scrub and massage I have ever had (and I have a lot!) Definitely worth the money.
I cannot recommend this hotel enough. I will definitely be coming back here when I visit Dubai again.

Date of stay: October 2019
Trip type: Traveled with friends
2  Thank hannahbaker07
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La D, General Manager at Shangri-La Dubai, responded to this reviewResponded October 31, 2019

Dear 462hannahe,

Thank you for your patronage at Shangri-La Hotel, Dubai during the recent four days and taking your time to post your experience on TripAdvisor.

Our vision is to create a memorable hotel experiences for our guests and continue to strive for excellence. We are very delighted to read that you had an exceptional experience with your sister throughout your visit and felt like being treated as royalty. It is our honor to receive such compliments, as it keeps us motivated to delight our guests all the time. Thank you for praising Meric who also ensured to reach your expectations while serving you and provide a personalized care during your dining experience. We will certainly share your kind words with him, he will be delighted to be recognized in such a friendly manner.

It was our privilege having you and your sister stay with us and taking care of you both. We look forward to welcoming you back at Shangri-La Hotel, Dubai in the nearest future.

With kind regards,
Hakan Ozel, General Manager

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Reviewed October 29, 2019 via mobile

Best hotel I have ever stayed in. Staff are amazing and very friendly. Kazi especially and the guys at the concierge. I would recommend this hotel to anyone and everyone. Anything you need, they have.

Date of stay: September 2019
Trip type: Traveled with friends
2  Thank Mary A
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La D, General Manager at Shangri-La Dubai, responded to this reviewResponded October 29, 2019

Dear Mary A,

Thank you very much for taking the time to share your positive review on TripAdvisor following your stay at Shangri-La Hotel, Dubai.

We are delighted to learn that you had a great experience whilst staying with us, thank you for your positive remarks and recommendations. Your compliments shared towards our colleague Kazi is highly appreciated. Our people are the most valued assets in our organization, and it is only through encouraging comments such as yours that do we all, strive to provide the service straight from our hearts, ensuring guests depart with a memorable experience. We would like to thank you for your encouraging message, it was indeed our pleasure having you stay with us and taking care of you

Our heartfelt gratitude for your patronage and we look forward to welcoming you back at Shangri-La Hotel, Dubai in the nearest future.

With best regards,
Hakan Ozel, General Manager

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Reviewed October 29, 2019

It was good with pool inside and rooms were premium. Service was also good. Rooms were clean and tidy.they cleaned all my room..best food and place to visit the citymax one best hotel ever I styed wonderful experience

Date of stay: October 2019
Trip type: Traveled with family
2  Thank Neeti J
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Shangri-La D, General Manager at Shangri-La Dubai, responded to this reviewResponded October 29, 2019

Dear Neeti J,

Thank you for your patronage at Shangri-La Hotel, Dubai and taking your valuable time to share your review on TripAdvisor.

We are delighted to learn that you had an amazing experience and enjoyed our services during your visit. Thank you for your favorable comments, it was our pleasure to be at your service.

We look forward to welcome you back at Shangri-La Hotel, Dubai in the not too distant future.

Kind regards,
Hakan Ozel, General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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