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“An upgrade always makes me overlook the errors!!” 5 of 5 bubbles
Review of Shangri-La Hotel, Dubai

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Shangri-La Hotel, Dubai
Ranked #59 of 544 Hotels in Dubai
Certificate of Excellence
Kuwait City, Kuwait
Level Contributor
133 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 85 helpful votes
“An upgrade always makes me overlook the errors!!”
5 of 5 bubbles Reviewed December 25, 2012

Despite arriving at the hotel late in the evening and grumpy, the joyous words of "you have been upgraded" truly lifted my spirits. As always the rooms are beautifully fitted, large and spacious. Access to the Club Room is great but to be honest I was under whelmed with the food a bit. In fact I ordered pancakes and they were so cold they weren't edible and the same happened to a work colleague. The restaurants are great and the service attentive. The only significant irritation is that they forgot to tell the airport pickup that I was waiting in the lobby and I in turn thought they hadn't arrived. Almost late to the airport but still a good hotel

  • Stayed December 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank KarlBahrain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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2,063 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (429)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
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  • Indonesian first
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English first
Annandale, Virginia
Level Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed December 21, 2012

This hotel was really nice. Rooms were modern, comfortable and very clean. Bathrooms were full of amenities. We had great service, from the bellhops to the front desk. They turned down our room in the evenings and left newpapers at the door in the morning. We loved the hotel. The location is on Sheikh Zayed Road, across from Dubai Mall. You need a taxi to cross over for about 12Dhs. They also have a free shuttle service to Dubai Mall and the Mall of Emirates. There are no dolphins or waterparks here, but still a nice stay for a couple or for business.

Room Tip: Room on a higher level give great views!
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  • Stayed December 2012, traveled with friends
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Familiafour
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Buckingham, United Kingdom
Level Contributor
94 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed December 21, 2012

After a small initial hiccup with the pick up from the airport, the staff went out of their way to make my stay a most pleasant experience. A special mention must be made to aamir from the front desk and the duty manager alok, who went out of their way to ensure a memorable experience.

  • Stayed December 2012, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TRamakrishnan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Odder, Denmark
Level Contributor
18 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed December 18, 2012

Stayed at Shangri-La in Dubai for one night for stop over. As all other Shangri-La this is great. Great Breakfast, Great Pool, Great Service, spacious rooms with a nice view to Burj Kalifa which is just round the corner.

Room Tip: View to Burj Kalifa is nice when you are in this part of the world :-)
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  • Stayed May 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank frankdanfex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Koege
Level Contributor
24 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed December 14, 2012

I travel a lot and this time I chose to try the Shangri-La for 2 nights. I was ok but not the high class I had expected. They need to do some maintenance at the hotel. One phone not working, the faucet hanging out of the wall and a few other things did not work in my room. Carpet appeared old and dirty. I am back in Dubai next week and will try a different hotel.

  • Stayed December 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Lars-Henrik J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brossard, Canada
Level Contributor
1 review
5 of 5 bubbles Reviewed December 14, 2012

Excellent hotel, with a strategic location in Sheikh Zayed road, close to Dubai mall and Borj Khalifa (for only 15Dhs by taxi), very friendly staff, good internet connection, very comfortable room with a modern design, a rich breakfast buffet, I enjoyed my stay in this hotel with no complaints

  • Stayed April 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Slim L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hornbaek, Denmark
Level Contributor
97 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed December 10, 2012

I have stayed many times with Shangri La in different cities, but this was my first visit to SL in Dubai. I stayed at a Horizon Club room on the 41st floor and the room and view was simply fantastic. The food and drink selections in the Club were excellent. BUT in order to get a 5-star rating from me, the staff must have additional training in order to give the service of other Shangri La hotels. The location is not perfect (execpt the views) and you will need a taxi everytime you leave the hotel.

Room Tip: A corner room (extra charge) or for example 4103, which have a special windows construction. Choose...
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  • Stayed December 2012, traveled solo
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank NEClausen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel, Dubai

Property: Shangri-La Hotel, Dubai
Address: Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Romantic Hotel in Dubai
#33 Family Hotel in Dubai
#43 Spa Hotel in Dubai
#55 Luxury Hotel in Dubai
#61 Business Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, Dubai 5*
Number of rooms: 302
Official Description (provided by the hotel):
Located along Sheikh Zayed Road, Shangri-La Hotel, Dubai is just 15 minutes away from Dubai International Airport, and five minutes from the World Trade Centre, Dubai Convention Centre, Dubai Mall and downtown Burj Khalifa.The hotel comprises 302 spacious guestrooms and suites, including two floors of elegant Horizon Club accommodation. To meet the needs of the long-stay guests, the hotel also offers 126 serviced, furnished apartments. ... more   less 
Reservation Options:
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Also Known As:
Shangri La Hotel Dubai
Shangri La Dubai

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