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“OK but nowhere near expectations” 2 of 5 bubbles
Review of Shangri-La Hotel, Dubai

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Shangri-La Hotel, Dubai
Ranked #58 of 544 Hotels in Dubai
Certificate of Excellence
England
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“OK but nowhere near expectations”
2 of 5 bubbles Reviewed October 2, 2007

On arrival, we were allocated a room which we initially thought was brilliant given our early 8am arrival after an overnight flight - however on seeing the room it was an apartment nowhere near the luxury of the deluxe room we had booked. After 4 visits to reception we were eventually moved to the correct room at 10:30pm that night!!!! Other than that, the food was brilliant and the vietnamese restaurant was really nice and the staff all lovely. Excellent location on the main road in terms of amazing views of the buildings going up - (they work 24 hours) and the world trade centre - depends what you want, it is a city location after all - very convenient for the malls.

  • Stayed August 2007, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
4 Thank WeLoveOurHolidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (429)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
amsterdam
Level Contributor
20 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
1 of 5 bubbles Reviewed September 15, 2007

located in the middle of a hellish trafic jam , our room was next door to noisy drunken arab party , screams of prostitutes , insanely loud tv, drunk shouting in arabic, yes nightime ramadan in the gulf. the only pool is very small with sunbeds for no more than 15-20 tourists . I have stayed in more than 10 shangris and this was the worst, avoid like the plague.

  • Liked — nothing
  • Disliked — everything
  • Stayed November 2006, traveled with family
    • 2 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 1 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
11 Thank mikeg45
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
UK
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed September 13, 2007

Another faultless stay at a Shangri-La property. Large, well decorated, spotless rooms, helpful staff, amazing pool area and spa, ideal location on Sheikh Zayed Road...perfect!

  • Liked — Location, Cleanliness, Size of room and amenities available
  • Disliked — Nothing!
  • Stayed September 2007, traveled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank PleUK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed September 11, 2007

My hubby and I went to Dubai for my 30th B-day and our 7th wedding anniversary. The hotel was amazing! The staff are outstanding. We never once had to open the hotel door!!! We arrived at 6 oçlock in the morning and had a room booked for 14.00pm but we were so tired so we asked if we could have an early check in and after 2 hours wait we had a room . ( mind you that the hotel was fully booked and we had to wait for somebody to check out and then they went to clean the room for us). For my B-day I got a really really nice chocolate cake and card courtesy from the hotel. It was such a nice gesture. The food from the hotel was gorgeous. You had to wait a bit but that is because they cook the food good. The steak was out of this world, Nowhere in England have I had steak that good before and been quite a few places!! It is not a romantic hotel but the service and everything else is just out of this world. Ignore all the bad reviews from Shangri-La trust us you won't be dissappointed. The rooms are so spaciuos and clean and everyday we got new toothbrushes and everything. Free bottle of water free fruit. The body lotion and showergels are from the make AIGNER ( expensive).
We will defenitely defenitely go back there. It was a great holiday!
Shangri-La is amazing. It will be hard for us to go another hotel now as the Shangri-La will be hard to top.

  • Liked — Everything
  • Disliked — Nothing
  • Stayed August 2007, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
4 Thank TBinns
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
New York City, New York
Level Contributor
14 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
5 of 5 bubbles Reviewed September 1, 2007

A well appointed hotel. Everything that a Shangi La promises at any of its locations. The fitness center is okay and the pool is more for lounging than for exercising. The hotel is more a business hotel than a property suited for vacations. It is loacated just off of the main hghway that cuts through the Emirate, but is not near any of the places that you would want to go. The Mall, the beach, and the downtown areas are all 20-30 minutes by taxi from the hotel. Additionally, the hotel has reciprical privileges at a beach hotel/club that is 45 minutes away (and I was told by colleagues, that it is a somewhat tired property too).

There isn't much immediately around the hotel The restaurant served a very good tangine. The lobby restaurant served a nice turkey club too.

A good place if you are looking for a very functional, efficient business hotel.

  • Liked — Efficient, business-like hotel
  • Disliked — Out of the flow; not near any of the sites you'd want or need to go to
  • Stayed July 2007, traveled on business
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
4 Thank emiao
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scotland
Level Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed August 26, 2007

First problem was when we arrived at 3am and the room wasnt ready!! Had to wait for a while to get a room that was ready.
Staff were good but some found it very hard to understand the Scottish accent.
I also found that they were very tight with handing out milk and things for tea. The Milk was regularly off!!!
On the plus side, the room was always spotless and spacious.
The breakfast buffet was always full of variety but they kept trying to clean away the plates while we were still eating!!!
The staff were friendly and welcoming.
Ordering things by room service took ages to arrive
Dont know if I would book here again?

  • Liked — cleanliness
  • Disliked — location and how tight they were with complimentary products
  • Stayed August 2007, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank sheridan_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, ON
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed August 14, 2007

The Shangri-La Hotel Dubai was an excellent choice. Right from when you enter you are treated like luxury. The receptionists are extremely helpful. The hotel has 3 people working there whose job is just to open the door for you. The hotel room was luxurious and extremely spacious. It was a minimum price to pay for a higher floor, preferred view room, and it was totally worth it. There are many restaurants (such as Starbucks, Pizza Hut, Applebees) within 5 minutes walking distance and the area is extremely safe on the Sheik Zayed Rd. strip. Walking at night is no problem at all! The lobby buffet/restaurant is exceptional and it is highly recommended you should eat there! (Although the prices are insanely high). Taking a city tour is your best bet to see the city. You can see all the major sights within a couple of hours. A Desert Safari is a must! Taxis are extremely safe, cheap, and convenient. There are lots of taxis in Dubai and it is easy to get one on the streets. Most major shopping malls (except Mall of the Emirates, Ibn Battuta Mall, and Deira City Centre) are within a 5-10 minute taxi drive of the hotel. Make sure you see the above malls as well as Wafi City Mall and Burjuman Centre. Shangri-La has an excellent location and I highly recommend it. Right across the street from the hotel is the Burj Dubai!

  • Liked — Luxurious rooms and treatment
  • Disliked — nothing
  • Stayed March 2007, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Check in / front desk
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
    • 5 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank baseball123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Shangri-La Hotel, Dubai

Property: Shangri-La Hotel, Dubai
Address: Sheikh Zayed Road | PO Box 75880, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#26 Romantic Hotel in Dubai
#33 Family Hotel in Dubai
#43 Spa Hotel in Dubai
#55 Luxury Hotel in Dubai
#61 Business Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Shangri-La Hotel, Dubai 5*
Number of rooms: 302
Official Description (provided by the hotel):
Located along Sheikh Zayed Road, Shangri-La Hotel, Dubai is just 15 minutes away from Dubai International Airport, and five minutes from the World Trade Centre, Dubai Convention Centre, Dubai Mall and downtown Burj Khalifa.The hotel comprises 302 spacious guestrooms and suites, including two floors of elegant Horizon Club accommodation. To meet the needs of the long-stay guests, the hotel also offers 126 serviced, furnished apartments. ... more   less 
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Also Known As:
Shangri La Hotel Dubai
Shangri La Dubai

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