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“Very nice stay”

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Movenpick Hotel & Apartments Bur Dubai
Ranked #97 of 555 Hotels in Dubai
Reviewed June 13, 2011

As always staying at the Moevenpick is a great stay. Great staff the best in Dubai. Thank You

  • Stayed: June 2011, traveled on business
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1  Thank Cecil64
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meppinger, Leiter Front Office at Movenpick Hotel & Apartments Bur Dubai, responded to this reviewResponded June 15, 2011

Dear Cecil64,

Thank you so much for your ratings and your comment on your recent stay with us. We are very happy to hear that you enjoyed your stay at the Mövenpick Hotel & Apartments Bur Dubai and we also like to thank you for the praise of our staff! We will share your comment with all our Team Members and we are looking forward to welcome you back very soon.

Kind regards

Markus Eppinger
markus.eppinger@moevenpick.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,831 - 1,837 of 2,296 reviews

Reviewed June 5, 2011

We stayed at the Moevenpick Bur Dubai over Christmas 2010 - we stayed in a two-bedroom apartment on a bed-and-breakfast basis.

The apartments, in a separate building to the hotel proper, are large and well furnished, with a fully-fitted kitchen, two bathrooms and a large outside terrace. The apartments are serviced but it appeared we only had a clean every other day.

The hotel is well-designed, stylish and clean, although I cannot comment on the hotel rooms or service. Breakfast was of good quality, with a very large range of cuisine, and service was attentive. However, the pre-booked Christmas lunch was not of the same standard, in my opinion and the restauarant was loud and chaotic as families with children and couples/other groups were seated at random. Some organisation to create quieter parts of the restauarant would have added to the ambiance. The on-site Starbucks Coffee was also an added bonus.

Both buildings have a roof top pool - the hotel pool is particularl small, and only has around 20 sun loungers and a similar number of tables, which is not really suitable for a hotel of this size. However the pool on the apartment roof was blissfully quiet, as it's apparent that not even the apartment residents may not immediately know it is there. However, that has even fewer facilities, so I imagine at busy periods that can also be a disappointing pool. The view is spectacular - a full sweep of Sheikh Zayed Road.

Service was generally good, although one evening no one was able to find a taxi for us and we ended up having to take our luggage onto the roadside to flag one for ourselves.

All in, this is a fine, stylish hotel, with the apartments being a good option. However, I would not say this is a five-star hotel in a city where there are plenty of hotels to show them how to earn five stars.

Room Tip: An apartment is a good option for groups/families
  • Stayed: December 2010, traveled with family
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1  Thank DAG83
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meppinger, Leiter Front Office at Movenpick Hotel & Apartments Bur Dubai, responded to this reviewResponded June 14, 2011

Dear DAG83,

Thank you very much for your time and interest in writing about your recent stay with us. We shall use your feedback to evaluate the achievement of the Mövenpick service promise.

I am pleased to read that you liked the stay in one of our apartments and that you were satisfied with the selection and quality of our breakfast buffet. However, you’ve also written about a negative experience during the Christmas lunch in our restaurant. I apologize for this experience and your feedback is also helpful to ensuring we build upon guest satisfaction and your comments help us to make corrections and modifications for such events. Let me also apologize for the missed opportunity to serve you with a flawless stay. While we strive for excellence at all levels it was clear we fell short of expectations and our concierge team has now been tasked with ensuring proper service.

We will share all of your comments with our team members and we hope you will allow us to convince you from our 5 Star services once your travel plans bring you back to Dubai. Please contact me directly for any further questions and future bookings.

Kind regards,

Markus Eppinger
markus.eppinger@moevenpick.com

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Reviewed May 21, 2011

If the Oud Metha location is required (for example to be close to the sprorts facilities at Leisureland) - then this is as good as it gets in a good value hotel apartment. We had the use of the main hotel facilities - with an excellent buffet dinner. Starbucks (still using a manual machine - yay!) in the lobby, and many other local shops close by.
Enjoyed the stay - thought it great value for the apartment.

  • Stayed: May 2011
    • Value
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Thank pashathenomad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meppinger, Leiter Front Office at Movenpick Hotel & Apartments Bur Dubai, responded to this reviewResponded June 6, 2011

Dear pashathenomad,

Thank you very much for your review on Tripadvisor!

We are pleased that you were satisfied with your stay in our apartments during your Dubai visit. Thanks a lot for highlighting our location in the Oud Metha area. We are located in the heart of Dubai and only 10 minutes away from Dubai International Airport and other key locations namely Dubai Mall, Burj Khalifa, Gold Souk in Deira, World Trade Center and DIFC. Dubai Health Care City is only 5 minutes away and the hotel offers a free shuttle service to the Dubai Mall and Jumeirah Beach Park.

We look forward to welcoming you back to the Mövenpick Hotel & Apartments Bur Dubai very soon.

Best Regards,

Markus Eppinger

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Reviewed May 13, 2011

We stayed here as our first stop over with our 12 year old daughter. Excellent hotel, even though it doesn't look like it from the outside. The foyer is quite beautiful and the restaurant is wonderful - one of the best full buffet breakfast selections I've ever seen! The toilets on the ground floor were amazing! The room we had (triple) was spacious, clean, comfortable - with a HUGE king sized bed. (Pillows weren't great). The bathroom was clean, great shower pressure and hot water. The roof top pool was really lovely with sun beds and drinks/food service. There was free wifi & access to computers downstairs, which was really good. Nearby there was a small shopping centre where we could buy easy food (like a food court).
This hotel is out of town a bit, but we didn't find the taxis all that expensive and it was easy to go where we wanted. We'd like to make special mention to Nicholas (front door) and Anoop (breakfast) who were just lovely!

Room Tip: Triple room was very spacious
  • Stayed: April 2011, traveled with family
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Thank Lyse-Scott
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meppinger, Leiter Front Office at Movenpick Hotel & Apartments Bur Dubai, responded to this reviewResponded June 6, 2011

Dear Lyse-Scott,

We are pleased that you enjoyed the Stop over in Dubai during your stay with us. Thank you for taking the time to share your experience on Tripadvisor. We are very happy to hear that you had such a great time in Dubai with us at the Mövenpick Hotel & Apartments Bur Dubai. We will share your feed back with all our Team Members and we are looking forward to welcome you back very soon.

We wish you all the best and please do contact me if you have any further questions.

Kind regards

Markus Eppinger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 11, 2011

We spent three weeks for a relaxing holiday here in March 2011, and the hotel was ideally situated so that we could enjoy the rooftop poolside by day and walks and trips into the city in the cooler evenings. The hotel offers a shuttle bus each day to the public beach at Jumeirah and also the Dubai Mall near the Burj Kaliph, so guests can enjoy the best of both worlds!
The hotel is excellently run and any queries are immediately sorted out by the very helpful staff at reception. All the staff in every department were friendly, helpful, polite and charming. Being in the hospitality business ourselves (our establishment in Bath having 5 star Health and Hygiene scores on the doors) we consider ourselves to have have exacting standards and can say the hotel was spotlessly clean. With its excellent facilities it would be an ideal choice for both business and leisure purposes for singles, couples or families. We can't recommend this hotel highly enough!

  • Stayed: March 2011, traveled as a couple
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Thank Zoonieprincess
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meppinger, Leiter Front Office at Movenpick Hotel & Apartments Bur Dubai, responded to this reviewResponded June 6, 2011

Dear Zoonieprincess,

Thank you very much for being so generous in your praise of our hotel, our services, our Team Members and for sharing your experience. We know our team will be excited to read your feed back and see their hard work has been noticed. We are very pleased to hear your friendly praise of our staff as well as on our quality of service and it was a great pleasure having you staying with us.

Thank you very much and we look forward to welcoming you again very soon.

Sincerely,

Markus Eppinger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2011

I stayed here last week for business and was absolutely impressed with the product and services in this beautiful Hotel. Many years ago this hotel opened while I was in Dubai and never did get the chance to stay there. The staff is fantastic at the Front Desk especially Vishal and Deepak who did what I asked them. I asked to come a night early and Vishall took care of it right away. Upon check-in Deepak made me feel at home and was friendly and kept calling me with my last name. Bell service was fantastic and efficient. Doormen always assist with taxi and parking. At breakfast in the morning, the hostess is fantatsic (sorry forgot her name). She is a person that you can see very much interested in her job and the passion is there. The Chef needs to be more friendly and helpful as when I ordered a soft boiled egg and returned to my table thinking that Chef will send it to me at the table but to my surprise the egg never came and I had to go and pick it up. Small issue but leaves a bad impression on the guest. The Pulse and its staff are nice but needs to talk to their customer often not just for checking on customers but talking to them to get to know them. Bar staff should always be social with guest to make them feel at home especially after a hard days work. I visited the place three nights in a row and felt the same way as mentioned above. Overall, great place to stay and I will come back to this property even though Dubai is full of beautiful properties. Good Job to all and continue to work harder to make your customers happy.

Room Tip: Respect the staff to get great service
  • Stayed: May 2011, traveled on business
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Thank AKK2050
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meppinger, Leiter Front Office at Movenpick Hotel & Apartments Bur Dubai, responded to this reviewResponded June 6, 2011

Dear Aamirkkhan,

Thank you sincerely for your very kind and detailed review following your recent stay with us at the Mövenpick Hotel & Apartments Bur Dubai. It is always good to hear that our service and quality have been noticed as these are the values of great guest care for us. We are lucky to have a team of individuals who simply love taking care of our guests.

However, while we are delighted to read about your positive experiences at our hotel, we are disappointed to read about our shortfalls during the breakfast. We apologize for those shortcomings and your comment now allows us to address this point to the concerned persons to avoid such a situation in future. I will forward your comment regarding your experience at The Pulse Club to the owner of the club. This will give him the opportunity to address your comment to his Team.

We hope that you had a safe journey home and we are look forward welcoming you in our hotel again very soon.

Kind regards,

Markus Eppinger

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Reviewed April 14, 2011

My wife and I stayed on the Executive floor for 3 nights and the total hotel experience was excellent. The fittings in our room were top quality and the exclusive breakfast room served a fine breakfast. The free cocktail hour was a pleasant surprise.
The service was really friendly and efficient and the atmosphere relaxed.
We dined in the Indian restaurant where the food was great and the staff were happy to describe in detail the contents of each dish and where in India it had come from.
Creek Side Park was within easy walking distance at that time of the year. It is a lovely site with lots of birds and flowers ( and grass !! ) and not too busy even on a Friday.
Overall highly recommended

  • Stayed: February 2011, traveled as a couple
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Thank jkoatley
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
meppinger, Leiter Front Office at Movenpick Hotel & Apartments Bur Dubai, responded to this reviewResponded May 27, 2011

Dear Jkoatley,

I’m pleased to read that you enjoyed your Dubai trip and that you had a pleasant stay with us. Thank you for sharing your experience on Tripadvisor.

Many thanks for your comments on our guest rooms design, your experiences during your visits of our Executive Lounge and the treatment you received from our Team Members. We work hard to select and train our employees and we will make sure to share your comment with all of them.

We look forward welcoming you again very soon and please do let me know if you have any further questions.

Best Regards,

Markus Eppinger
Rooms Division Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Movenpick Hotel & Apartments Bur Dubai

Address: 19 St | Oud Metha Area, Dubai, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Business Hotel in Dubai
#50 Family Hotel in Dubai
#75 Romantic Hotel in Dubai
#88 Luxury Hotel in Dubai
Price Range: $123 - $270 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Movenpick Hotel & Apartments Bur Dubai 5*
Number of rooms: 312
Official Description (provided by the hotel):
Located opposite the American Hospital in Health Care City and only 10 minutes from a host of Key locations in the city; The Dubai Mall and Fountain, Burj Khalifa, DIFC, The World Trade Centre, Dubai International Airport, City Centre, Dubai Port and Dubai Creek, the Moevenpick Hotel and Apartments Bur Dubai is strategically placed for both your business and leisure requirements. ... more   less 
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Also Known As:
Moevenpick Hotel And Apartments Bur Dubai
Movenpick Hotel Dubai
Movenpick Dubai
mövenpick Dubai

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