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“Gud for a short stay!”

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Four Points by Sheraton Bur Dubai
Ranked #156 of 542 Hotels in Dubai
Certificate of Excellence
New Delhi, India
Level Contributor
112 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
“Gud for a short stay!”
Reviewed December 6, 2013

This hotel was our choice for a short stay of 2 nights. It's not one of the most happening locations in Dubai for sure but is connected well with public transportation and tourist hop on hop off services. Location was ok but we weren't willing to spend too much for 2 nights as our plan was sightseeing for full 2 days.
Having said that, the hotel is pretty gud. The rooms are modern and it looks like a new property. The sleep quality is gud so is the room size. The hotel has a cafe and buffet breakfast also. The hotel staff is very helpful with all the touristy info u need to get around.
Just in case, u don't want to have breakfast at the hotel...there is a Starbucks within walking distance. Infact, just about 1-2 mins walk. There is also a super market almost next to the hotel.
There is a mall almost diagonally opposite to the hotel where there are many options to shop and also eat as there is a big food court with all possible international options too!

We took a 48 hr hop on hop off pass..and one of the bus stops on the map was just about 5 mins walk from the hotel. It was convenient to get on to the bus and see around Dubai.

The hotel is just about 15 mins from the airport. Recommend it if location(in terms of crowd & surroundings) is not what ur looking for! Neat, clean and well maintained hotel by Sheraton! :)

  • Stayed January 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kushika
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSBurDubai, General Manager at Four Points by Sheraton Bur Dubai, responded to this review, December 10, 2013
Dear Kushika,

Thank you for providing a detailed review of our hotel and leaving some pointers and tips for the other travelers. We are delighted to know that you find our staff helpful. We are always pleased to read praise of the team at Four Points By Sheraton Bur Dubai as we pride ourselves on excellent customer service where every associates enjoy going the extra mile to exceed all our guest’s expectations.

We look forward to welcome you


Kind regards,

Sanjeev G
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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922 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (171)
Date | Rating
  • Arabic first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
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  • Turkish first
  • Any
English first
Gandhidham, India
Level Contributor
74 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed December 3, 2013

I stayed in Four Points this time during my stay in Dubai instead of Royal Ascot, it was a good stay there was nothing great or nothing bad about it.

This is a ideal hotel for families and the location of hotel is also very good, the food is very delicious and most of all you get to see a decent crowd in this hotel.

Just a couple of things that needs attention and things are going to be fine.
Quality of towel and napkins need to be improved.
Spa for men's as after a tiring day it would have been gr8 to have a spa for relaxation.

Overall it was a good stay here.

Note:- This hotel does not have Disc/Pub/Indian Bar

Room Tip: Choose Executive rooms as they have a better space
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank shettymanohar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSBurDubai, General Manager at Four Points by Sheraton Bur Dubai, responded to this review, December 11, 2013
Dear shettymanohar,

Thank you for taking time to share your feedback regarding your stay. We appreciate your compliments and we are glad that we have met your expectations on food and location.

We have noted your comment regarding the towels, napkins and spa. We have responded directly to you on this subject as you have already filled up our internal survey.

Contrary to what you have noted, we do have a pub called The Viceroy and it is located at the mezzanine floor. Our Indian restaurant has a live entertainment.

We are glad that you’re overall stay is good and we look forward to welcome you back!

Kind regards,

Sanjeev G
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Da Nang, Vietnam
Level Contributor
79 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed November 30, 2013 via mobile

Property meets all expectations of a 4points. Good bathrooms - seemed to have been redone recently. The beds had plenty of pillows and was very comfortable. Don't remember much else as it was a brief layover. Overall recommendable. Small hitch at checking in as the main reception was closed for renovations and there was a temporary check-in desk in the corridor towards the lifts.

Stayed September 2013, traveled solo
Helpful?
Thank JonesHeinz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSBurDubai, Guest Relations Manager at Four Points by Sheraton Bur Dubai, responded to this review, December 2, 2013
Dear JonesHeinz,

We are genuinely delighted to know that we met all your expectations! It is a joy to read your feedback and great to know that all our efforts contributed to fulfill your needs and expectations during your stay we’re noticed.

We look forward to welcome you back

Kind regards,

Sanjeev G
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockport
Level Contributor
32 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed November 30, 2013

After booking this hotel by accident, thinking I had booked the Four Points on Sheikh Zayed Road, I was concerned about the distance from where I needed to be for work in Downtown Dubai - however, although the journey takes around 25 minutes in a taxi, the cost is approximately £5 each way.

The check in process was straight forward, I had paid up front and also requested that my city tax and service charge was taken when the room payment was taken - this was all noted. On arrival I was provided with a drink of juice which was a nice touch after a long journey. I was also offered a discount for an upgrade but I opted only to upgrade to include breakfast at 60 AED a day (instead of 90 AED).

I was initially in room 117. This is a corner room and was therefore much bigger. The room was clean and comfortable with a fruit basket and bottled water provided on arrival. When the lady came to bring the fruit basket I simply enquired as to when the music from the Indian restaurant within the hotel would finish as it was fairly loud, I was told that it would finish at 3am. I had not made any kind of complaint but the lady was concerned and asked if it was causing a disturbance, I said I would see how I got on that night. Within 15 minutes I had a call from reception asking if I could still hear the music, it seemed just as loud but I still had the TV on at that point. I was informed that they would change my rooms for me the following day and asked that I packed my suitcase and they would move it for me whilst I was out. Once I turned the TV off, I did struggle with the noise levels so wore my Ipod headphones as a temporary solution so I could get some sleep. I was moved to a room on the 4th floor the next day (as a reminder, I had not complained so was very grateful to be moved with no fuss). From here, I could not hear anything except one night when the guests in the next room were loud and coming in and out the room until 3 am talking loudly in the corridor. Other than the noise on day 1 from the restaurant and day 3 from the other guests, I slept very well.

The bathroom was a good size with a great shower and large bath. There was a hairdryer plus a power point which was useful for using my hair straighteners (UK plugs can be used with no adaptors).

There was a great selection at breakfast and a station where fresh pancakes, omelettes and waffles etc were made. I had room service on a couple of nights which was of good quality, fairly reasonable in price and generous potions.

If you get a taxi, make sure to get a taxi and not a hotel car as the hotel cars are almost twice the price (I was not aware of this which was a little frustrating although I should have checked before accepting the hotel car). The concierge will happily flag a taxi for you and taxis are readily available - I never had to wait.

On one evening I went for a look around the mezzanine floor which is where the restaurants are located. There was a man selling handmade jewellery which I was directed by a member of hotel staff to look at. The jewellery was nice but of course there were no price labels, I picked a few bangles and a bracelet and was informed this was around 250 AED (including various discounts) - this was much more expensive than I had expected so I put one or two things back, really I should have left without purchasing any but felt a little embarrassed. Again, I should have made enquiries about price to start with but will make sure not to make the same mistake in the future.

In summary, the staff are excellent, the rooms are comfortable and of a good size. The hotel would benefit from improved soundproofing and also transparency in pricing (the two costly incidents of accepting a hotel car instead of a taxi and purchasing the bracelets did leave me feeling a little disappointed but I will learn to make sure in the future to ask and not assume when it comes to pricing!).

Room Tip: Corner rooms are bigger If a light sleeper, request a room away from the Indian restaurant.
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  • Stayed November 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emma H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSBurDubai, General Manager at Four Points by Sheraton Bur Dubai, responded to this review, December 2, 2013
Dear emmajade,

We really appreciate your detailed review about your stay in our hotel. We are very pleased to know that you find our staff excellent, our room comfortable and really enjoyed the dining experience.

I have shared your wonderful comments with my team which they truly appreciated and we all look forward to welcoming you back!


Kind regards,

Sanjeev G
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Newcastle, Australia
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed November 17, 2013

This was my second stay at the Four Points by Sheraton Bur Dubai and I would return again. Just love this hotel. Centrally location, close to the 'Met' and shops. The staff are excellent., very obliging. The Breakfasts are scrumptious with plenty of variety. Hotel rooms are lovely and clean with good amenities. The pool is lovely and a great gym.

Room Tip: Ask for a room away from any building projects that are happening in the street.
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  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank susie b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSBurDubai, General Manager at Four Points by Sheraton Bur Dubai, responded to this review, November 20, 2013
Dear susie b,

Thank you for again choosing Four Points by Sheraton Bur Dubai and for the time you have taken to post your comments here in Tripadvisor.

It was indeed a pleasure to read your review and we are glad to know you had a wonderful stay in our hotel. Many thanks for your kind words about our staff. The team was delighted to hear that you had a great stay.

We look forward to welcoming you back in the future


Kind regards,

Sanjeev G
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glenwood, New Mexico
Level Contributor
85 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed November 17, 2013

The Four Points in Bur Dubai is a very serviceable 4 star property in this area. Value for price was very good, rooms were clean and comfortable, nice bathroom and amenities, and great food options at the hotel and nearby. Not too far from the airport, 15 minutes by cab in light traffic. If you need to stay in or near this area it's a good choice for a business traveler looking for a good value in a city that tends to be expensive.

Room Tip: I had a corner room on the SPG floor and it was very nice
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank handlebarmike
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSBurDubai, General Manager at Four Points by Sheraton Bur Dubai, responded to this review, November 20, 2013
Dear handlebarmike,

Thank you for passing such a detailed and constructive review. I was pleased to know that you found our location ideal to explore Dubai, and more importantly, you have recommended us a good choice for a business traveler looking for a good value.

Thank you once again and we are looking forward to welcome you back in the near future.

Kind regards,

Sanjeev G
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
scotland
Level Contributor
10 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed November 12, 2013

stayed here last july and it was a great hotel. service was great,staff lovely and breakfast to die for. only downside was the internet connection but everything else was top class. it is in bur dubai so quite a bit away from jumeirah but for me it was great location for nightlife and shopping.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank cindy39Scotland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
FPSBurDubai, General Manager at Four Points by Sheraton Bur Dubai, responded to this review, November 13, 2013
Dear cindy39Scotland,

Thank you for choosing Four Points by Sheraton Bur Dubai and for the time you have taken to post your comments on Tripadvisor.

It was indeed a pleasure to read your very kind review and we are glad to know you had a great stay in our hotel. I have noted your concern about the internet connection and I have discussed this with the department head involved to ensure we rectify this issue.

We look forward to welcoming you back in the future

Kind regards,

Sanjeev G
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Four Points by Sheraton Bur Dubai

Property: Four Points by Sheraton Bur Dubai
Address: Four Points By Sheraton Bur Dubai Khalid Bin Al Waleed Rd 113 | "Bank Street," Bur Dubai, Dubai 33196, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access
Hotel Style:
#99 Family Hotel in Dubai
#99 Romantic Hotel in Dubai
#108 Business Hotel in Dubai
#140 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Four Points by Sheraton Bur Dubai 4*
Number of rooms: 125
Official Description (provided by the hotel):
A four star property located on the well known "Bank Street" in Bur Dubai. The hotel features 125 guest rooms and suites with 3 restaurants including a pub. It is only a few minutes walk from major shopping centers, the old souks, Meena Bazaar, Dubai Museum and Khalid Bin Waleed Metro Station. Free bus shuttle to beach & major shopping malls is available. ... more   less 
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Also Known As:
4 Points By Sheraton Bur Dubai
Four Points By Sheraton Bur Dubai Hotel Dubai
Four Points Bur Dubai
Four Points Dubai
Sheraton Dubai
Four Points Sheraton Dubai
Dubai Sheraton
Dubai Four Points

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