Our stay in this hotel was not our call. My husband slipped on a wet floor with no warning signs when at the Dubai airport and fractured his hip. Emirates airlines was kind enough to set us up at this place for one night, with meal vouchers. When I went down to get dinner with the vouchers I explained the situation (how we had just been an entire day at the ER etc.) and was denied taking two plates of food upstairs. The person implied that since it was a buffett, I'd be taking advantage and sort of stealing food. The result? Room service, which was absolutely not worth it's cost. Additionally, we were not allowed to place international calls if not before paying $100 deposit. There was no understanding for our dire situation since my husband couldn't be left unattended. We were promised that someone would come up with a wireless card reader, but they never showed up. The day after, despite leaving the 100 USD deposit, it took ONE HOUR of bouncing between reception and operator to make our first call (Operator: you need to pay Me: I did Operator: call the reception to confirm; Reception: It's active tell the operator; Operator: the line isn't active - and so forth for one hour...). The following morning we woke up late due to previous exhausting day. We called the restaurant seeing if they would let me get food and again they denied. When my husband called Room service, he was told that breakfast was not served after 10:30 and it was literally 10:32. I went down, infuriated since my husband needed the food to take his pain medication and the manager promised to have two breakfasts brought up. My husband called down at 12:00 and the manager said that NOW he would ask. Ridiculous right? They didn't care about the situation at all. The only good thing of the hotel was Mario the porter who was always smiling and assisting with the wheelchair - before getting any tips. All in all, a disgusting experience where "customer service" are two words that were left by the management and staff out of the Millennium's front door.
- Official Description (provided by the hotel):
- Conveniently located within 2 minutes from Dubai's International Airport (DXB), commercial and shopping areas, the Millennium Airport Hotel is a business class 4 star hotel, offering a rich cultural experience with nearby tourist attractions and historical districts such as Bastakiya, the Gold Souk and the Heritage village. We offer free shuttle services to all 3 of DXB's terminals for arrivals as well as departure. The Millennium Airport Hotel is not just your average airport hotel, offering everything from spacious, modern rooms to a Resort style outdoor pool and an eclectic dining experience with its variety of restaurants & bars. Stay with us to enjoy warm and approachable hospitality. ... more less
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- Also Known As:
- Millennium Airport Dubai
- Dubai Millennium Airport Hotel
- Millenium Hotel Dubai