I was attending a conference in Dubai and stayed over at the Dusit Thani Dubai. Being a Thai hotel I was expecting good service but I they managed to exceed my expectations again!
The room I stayed in, Dusit Club, was adequately sized and everything worked perfectly. I had problems with the unusual and unique room keys but that was just me.
The hotel had a shuttle service to the convention center, as with all other hotels, but they had something that really set them apart. Two members of staff were stationed at the shuttle bus area, both in uniform - Rasheed and Mark. They welcomed everyone with a Dusit Thani sign and when you identified yourself as a guest they would hand you a cold towel and a bottle of chilled water. If you've never been in a desert city in summer you could not imagine how precious those two simple things are! They escorted our little group of Dusit guests to the shuttle and sent us off with a 'wai' the traditional Thai greeting of clasped hands and a bow. Other so called 5 star hotels did not have this service and their guests would just look at us with envy.
Then in the hotel the service staff, many were Thai, were all attentive, smiling, and made eye contact, ready to meet your requests. I forgot my laptop charger and tried to ask the reception if they had a 'spare' one. Well they did and the lady simply handed me the correct charger. Normally a hotel would ask you to sign a paper and remind you that if you didn't return it on check out you will be charged for it. Not here. Just a smile and a "please don't forget to bring it back".
Everyone from the bellman to the restaurant staff conveyed a sense of happiness to see you and met you with a smile.
The hardware was good, the software was excellent. I am completely impressed and a lifelong fan of Dusit hotels.
- Official Description (provided by the hotel):
- Dusit Thani Dubai hotel combines the latest in luxury amenities with traditional Thai hospitality in all 321 superbly furnished rooms and suites providing the comforts expected of a luxurious international five star hotel.The Dusit Club Rooms and Dusit Grand Rooms are supported by the Dusit Club Lounge and offer additional facilities including complimentary breakfast, complimentary afternoon tea, non-alcoholic beverages all day, butler services, pressing and laundry facilities and limousine airport transfers.Seven food and beverage outlets offer a superb choice of dining options from Italian to Thai and the signature restaurant Benjarong is the first specialty restaurant to bring Royal Thai Cuisine to Dubai. ... more less
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- Also Known As:
- Dusit Thani Dubai Hotel Dubai
- Dusit Thani Hotel Dubai
- Dusit Dubai
- Dubai Dusit Thani Hotel