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“Great hotel”
Review of Dusit Thani Dubai

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Dusit Thani Dubai
Ranked #81 of 561 Hotels in Dubai
Reviewed June 24, 2013

This hotel was very close to the Dubai Mall, and not so far from the airport, perhaps $10.00 (Aust dollars) taxi ride. The room was very large, fantastic bed, ok bathroom. Breakfast was very good huge variety of food, and an amazing view.
The front reception desk, the staff were very helpful. The bar was dark and seedy looking, not friendly, didn't feel like staying there for long.
In the foyer their was a beautiful thai girl playing a thai musical instrument, that was so nice. The thai restaurant was excellent, the food was wonderful, and the staff just lovely.

  • Stayed: May 2013, traveled as a couple
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1  Thank Linda A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 21, 2013

First up if you are driving there for the first time get really good directions as it is not easy to find, you almost have to back track in order to get to the front of the hotel. Once there it is a lovely hotel.

We had booked an Executive Room with Club Access and while advised at confirmation of reservation (certainly not verbally) that children are "discouraged" we hoped to be able to sit in the Club Lounge and have a quiet drink while our little one (2 year old) sat with us entertained by the iPad. We often take him with us and he has not trouble sitting with us if for a short time. This break away was to celebrate both my husbands and my birthday. We were very disappointed to be told upon check-in (after waiting a long hour and half for a room even past check in time) that we could not take him to the club floor and children were not allowed. If the hotel wants to take that stand then they should be VERY CLEAR during the reservation that children under any circumstances are not allowed. The lady at the club lounge was apologetic but could do nothing. I hope the GM reads this and sorts out the policy one way or the other. It really took away from our anticipated experience.

That being said (and rant over) it was a nice hotel in a central location with a great rate. The staff were nice and the hotel kept clean. Reception staff showed their stress of dealing with rather rude and impatient guests a little, most people don't appreciate how difficult that job can be keeping everyone happy but the downside is that when you stop making eye contact with waiting guests it just gets them more upset.

Breakfast buffet was adequate for a busy traveler. It was annoying that the mini bar attendant kept moving the alcohol and mini bar snacks back down to the low level shelf when I kept moving them up out of the reach of our toddler. Even on check out they were adamant that we had consumed a beverage which was not the case. The bathroom was lovely and the amenities first class.

I have worked in hotels for over 15 years and feel that with a little better communication and training this could be a fantastic go-to hotel for Dubai. We might return based on rate rather than our experience.

Room Tip: Don't pay extra for club floor or executive room if you have any children.
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  • Stayed: May 2013, traveled with family
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2  Thank umlaith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 19, 2013

Dust Thani Dubai is centrally located on Sheikh Zayed Road, a stones throw away from Dubai Mall. I chose this hotel forints location and convenience and was not disappointed.

Check in was an absolute breeze and a pleasure- thank you to Mustafa. All ground floor staff were exceptional and took the time to always genuinely greet us by name. A special mention to Ishaaq, Rasheed, Zaahid and others on the ground floor for going the extra mile- it truly made such a difference to our trip.

I found Hebrew a tad pricey considering breakfast was excluded from our option however its location somewhat compensates for this.

Unfortunately I did not get an opportunity to use many of the facilities but can comment on the following:

Rooms
Positives:
- spacious with good quality linen
- many convenient plug points which don't require adaptors
- flat screen
- tea and coffee facilities
- free wifi
- well appointed bathroom and spacious shower

Negatives:
- housekeeping slack. Rooms could have been cleaned star better
- turndown service disappointing
- towels often not restocked after consumption which is frustrating
- no soap dish which leads to a messy basin
- hair dryer was dirty and sticky
- No milk only coffee creamer which lead to me having to order a pot of milk at a cost of 18 dirhams

Miscellaneous Positives:
- 24 hour deli
- free wifi
- free flow of taxis
- location
- amazing staff
- free shuttles to Dubai mall
- Helpful conceive rage

I would definitely return to this hotel on my next visit to Dubai provide prices do not increase.

  • Stayed: June 2013, traveled with family
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Thank zajhbfemme
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2013

From the moment we arrived after a long plane trip we were well looked after. We took up the option of an upgrade of our king suite to a club king suite given to us by the helpful lady on the front desk and what a great choice it was. We got a refurbished room on the 30th floor with a great view of the Burg. The upgrade included breakfast,morning tea, afternoon tea which was a real treat- 3 tier tray of sweet and savoury food, complimentary drinks and nibbles which changed daily between 6-8, and a limo to the airport which was lovely even at 5.30am. The management and staff should be complimented on the high level of service and how they look after you as a hotel guest. It is little things such as like drawing the curtains at night and making the bed ready in your room to smiles and being very helpful. A special mention of the lovely ladies who look after the club lounge. They made you feel special, provided terrific service, and so polite, attentive and helpful. The only thing i could fault was the rather small dressing gowns and the fridge that would not open. A hotel well worth staying at if you are going to Dubai.

Room Tip: Ask for a room with a view of the Burg.
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  • Stayed: May 2013, traveled as a couple
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Thank roger c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 13, 2013

Fantastic hotel best possible location . excellent staff they always do things with a warm smile.very helpful and gentle.rooms are a bit old specially the one bed room suites needs to be upgraded.superb food quality very few veg options in breakfast.but overall great experience

  • Stayed: June 2013
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Thank Abhishek A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prateek_Kumar, General Manager at Dusit Thani Dubai, responded to this reviewResponded June 17, 2013

Dear Abhishek A,

Many thanks for your Trip Advisor entry. It was our pleasure to have here with us.

We are delighted to inform you that soon we are going to refurbish of our 1 bedroom and 2 bedroom suites. We would love to welcome you back when the refurbishment is complete. We appreciate your comments on the friendliness of our colleagues.

We hope to welcome you back soon.

Best Regards,

Prateek Kumar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2013

We stayed here for 4 nights and can honestly say what wonderful staff work here. My partner accidentally dropped his phone in a taxi. Mark on the concierge and the manager whose name escapes me (Farhmy i think) could not have been more helpful! At one stage the manager even offered his personal mobile so we could call Vodafone in England to have the phone blocked. Unfortunately, the phone was never returned but that was not for the staff trying.

The hotel is beautifully clean and we had a fabulous suite that looked directly at the burj Khalifa, fantastic. The cleaner is meticulous... I returned to the room to grab my camera and the cleaner had moved the sofa and was hoovering underneath. The staff were very helpful in giving us directions to use the complementary bus back from the beach and again, concerned we may not be able to find the return pick up point offered his personal mobile number so he could help if we were lost (salt in the wounds but he didn't know!)

Would absolutely stay here again, great for exploring the city. Thank you to all dusit staff

Stayed: May 2013, traveled as a couple
1  Thank Miss-jonty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prateek_Kumar, General Manager at Dusit Thani Dubai, responded to this reviewResponded June 17, 2013

Dear Miss-jonty,

Thank you very much for your Trip Advisor review. It is always encouraging to receive such comments and to know how pleasant your stay with us was.

We appreciate you brought to our attention the quality of service you received from the Concierge team and Housekeeping team. It is very important for us to know and to be able to encourage and recognize our people for their positive attitude.

We are sorry to hear about your lost mobile. Hope you were able to block the line successfully.

Please do not hesitate to contact us if you need any assistance. Looking forward to welcome you back.

Best regards,

Prateek Kumar
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2013

Older hotel in this dynamic city but service and excellent Thai customer service are prevalent. Hotel is rather traditional and although very functional, hairdryer provision is not up to scratch - only travel quality so c 1200 watt. Charming staff.

  • Stayed: May 2013, traveled on business
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Thank LJ888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Prateek_Kumar, General Manager at Dusit Thani Dubai, responded to this reviewResponded June 17, 2013

Dear Lesley R,

Thank you very much for the kind note regarding your recent stay at Dusit Thani Dubai.

It is a pleasure to learn that you were overwhelmed with Thai Hsopitality service you received from our colleagues. Your comment on the hair dryer is well noted and have informed our Executive Housekeeper.

It will be our pleasure to welcome you back to Dusit Thani Dubai.

Regards,

Prateek Kumar
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Dusit Thani Dubai

Address: 133 Sheikh Zayed Road, Dubai, United Arab Emirates
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#57 Business Hotel in Dubai
#58 Romantic Hotel in Dubai
#72 Luxury Hotel in Dubai
#96 Family Hotel in Dubai
Price Range: $130 - $407 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Dusit Thani Dubai 5*
Number of rooms: 321
Official Description (provided by the hotel):
Dusit Thani Dubai hotel combines the latest in luxury amenities with traditional Thai hospitality in all 321 superbly furnished rooms and suites providing the comforts expected of a luxurious international five star hotel.The Dusit Club Rooms and Dusit Grand Rooms are supported by the Dusit Club Lounge and offer additional facilities including complimentary breakfast, complimentary afternoon tea, non-alcoholic beverages all day, butler services, pressing and laundry facilities and limousine airport transfers.Seven food and beverage outlets offer a superb choice of dining options from Italian to Thai and the signature restaurant Benjarong is the first specialty restaurant to bring Royal Thai Cuisine to Dubai. ... more   less 
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Also Known As:
Dusit Thani Dubai Hotel Dubai
Dusit Thani Hotel Dubai
Dusit Dubai
Dubai Dusit Thani Hotel

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