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All reviews spice island harry's bar the club lounge spice restaurant close to the airport flight path metro station festival city gold souk business trip business hotel comfortable stay nice pool fantastic stay an upgrade enjoyed my stay special mention
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Reviewed January 20, 2020

Stayed there on a business trip. I stayed in a club room which is quite spacious but needs renovation asap, especially the bathroom. There were no slippers in the room nor a bathrobe for which i complaint about the next day. The minibar was locked so don't expect cold water for drinking unless you specifically ask for it... Breakfast was very crowded so the quality was not maintained at its best. The housekeeping was very helpful and polite and attended to my requests promptly. I had room service and was happy with it as the food came hot and nice. I have stayed in better hotels in Deira and would not be my first choice in the future. The hotel layout is not convenient (you get an escalator at the entrance to get to the reception...)and needs refreshment in general

Date of stay: January 2020
  • Trip type: Traveled on business
    • Location
    • Sleep Quality
    • Service
Thank Dena D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPDeira, Manager at Crowne Plaza Dubai-Deira, responded to this reviewResponded 5 weeks ago

Dear Dena D,

Thank you for your candid review.

I am so sorry that your experience was not satisfactory during your most recent visit. It is certainly frustrating when few of your expectations are not being met and please accept our sincere apologies for this.

Your concerns have been shared with the respective departments for their quick action and additional operational enhancements wherever possible. We take our guests' feedback very seriously and keep a record of all the corrective actions we've taken to improve their experience on a daily basis.

On the other hand, thank you for your kind comments about our housekeeping team and Room Service. We are glad that there were positive aspects to your stay and that you enjoyed your hot meal as well.

If you happen to have any additional thoughts or feedback, please do not hesitate to reach out to me via elena.raznova@ihg.com.

We will be looking forward to welcoming you back.

Sincerely,
ELENA RAZNOVA
Assistant Marketing & PR Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 19, 2020 via mobile

Stayed for 1 night on journey back from India to dubai.

Really good value hotel.
Room was nice as you would expect with crown plaza.
Bed was comfy.
Pool area was fine.
Staff again very nice.

Good food options in the area and close to the metro so easy to get to places.

Ideal for solo travellers or business travellers

Date of stay: December 2019
Trip type: Traveled solo
Thank Paul W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPDeira, Manager at Crowne Plaza Dubai-Deira, responded to this reviewResponded 5 weeks ago

Dear Paul W,

Thank you for sharing your feedback about Crowne Plaza Dubai-Deira.

We were happy to learn that your visit to Dubai was pleasant and you enjoyed your time at our hotel.

Since we are one of many 5 star hotels in town, it is essential for us to constantly review and upgrade our services. We aim to exceed our guests’ expectations to become the best place to stay in Dubai for business and leisure travelers.

Hope to welcome you back soon.

Sincerely,
ELENA RAZNOVA
Assistant Marketing & PR Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2020

We enjoyed a comfortable stay here. The staff and their customer service was always on point. We enjoy the outdoor pool, gym and ladies beauty salon. The restaurant had several options so we were never disappointed during meal time. We will definitely return.

Room tip: Higher floors are more quiet. We were on the 1st floor and could hear children running, and screaming throughout the day and at night.
Date of stay: December 2019
    • Location
    • Sleep Quality
    • Service
Thank Angel D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPDeira, Manager at Crowne Plaza Dubai-Deira, responded to this reviewResponded 5 weeks ago

Dear Angel D,

Many thanks for your recent stay at Crowne Plaza Dubai-Deira.

I was delighted to read this positive review about your experience with us.
Being an IHG hotel, we aim to deliver great service and true hospitality for all our guests.

Hope you will choose to stay at our property again when you are searching for hotels in Deira or anywhere in Dubai. We often offer seasonal value hotel packages with breakfast buffet or Club Lounge Access.

Looking forward to welcoming you back soon.

Sincerely,
ELENA RAZNOVA
Assistant Marketing & PR Manager

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Reviewed January 12, 2020 via mobile

Nice hotel value for money and we'll connected Indian restaurant nearby.very good service. Near to airport gold souk and but Dubai. Indian food available but roti quality not good.harry's bar also great

Date of stay: January 2020
Trip type: Traveled with family
Thank Rahul G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPDeira, Manager at Crowne Plaza Dubai-Deira, responded to this reviewResponded January 14, 2020

Dear Rahul G,

Thank you for choosing our hotel for your accommodation in Dubai.

At Crowne Plaza Dubai-Deira we always emphasize on professional service and aim to be the best hotel in Dubai for our guests and employees. Also, I would like to point out that, as an IHG hotel, we offer up to 30% discount at all our restaurants & bars to the IHG Rewards Club members.

Looking forward to your next visit.

Sincerely,
ELENA RAZNOVA
Assistant Marketing & PR Manager

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Reviewed January 9, 2020 via mobile

Hotel is dated but very tastefully designed. Welcoming and helpful staff as always. Courteous bell boy and laundry service. Spice island is a great place for breakfast but limited when guests numbers are low and it’s a Friday today mind you.
Executive floor and lounge is on the hugest sixth floor. 0600-0000, breakfast serves at 0600-1030, happy hour 1830-2030. Snacks drinks valid whole day!

Date of stay: January 2020
Trip type: Traveled on business
1  Thank TsuyoshiToda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CPDeira, Manager at Crowne Plaza Dubai-Deira, responded to this reviewResponded January 14, 2020

Dear TsuyoshiToda,

Many thanks for your recent stay at Crowne Plaza Dubai-Deira.

I was delighted to read such a positive review about your experience with us.

Being an IHG hotel, we aim to deliver great service and true hospitality for all our guests. Hope you will consider staying with us again when you are searching for hotels in Deira or anywhere in Dubai. We often offer seasonal value hotel packages with breakfast buffet and Club Lounge Access, so it will be an ideal choice for you since you particularly enjoyed these facilities.

Looking forward to your next visit.

Sincerely,
ELENA RAZNOVA
Assistant Marketing & PR Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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