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All reviews spice island harry's bar the club lounge spice restaurant close to the airport metro station gold souk business trip an upgrade enjoyed my stay special thanks special mention deira shiva concierge joseph mall
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Reviewed June 5, 2019

Good Hotel, nice location but some of the workers are not trained well,
valet couldn't find my car while i was late to go to the airport, they are trying hard
Reception are very helpful, very clean hotel and good location for every thing

Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Service
2  Thank alextrade67
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CPDeira, General Manager at Crowne Plaza Dubai - Deira, an IHG hotel, responded to this reviewResponded June 11, 2019

Dear alextrade67,

Thank you for reviewing your recent visit to Crowne Plaza Dubai-Deira.

We appreciate your feedback and will work hard to improve for the future. We do apologize for the delay caused by the valet parking company. It is our partner organization and will immediately share your comment with their management.

We wish you safe travels, and anticipate your return soon.

Kind regards,
GEORGES EL HACHEM
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 20, 2019

Stayed earlier in the year, and wouldn't have returned, but the airline put us here after a messed up connection. I guess the airport hotels fill up quickly when there are flight problems.

As we were lucky enough to be in business-class they put us up in a five-star hotel ....
...and there the mystery begins!!!

How in the name of the Gods of tourism did this place get, and maintain, FIVE stars??

I visit Dubai a lot for work, and I'd rate this place fine for a one-night stop-over, or OK if Deira suits you as a location for work AND you're a fan older properties.

But FIVE STARS? It might tick the boxes of the local tourism authority, but a generous guest assessment couldn't put it in the league of its sister properties, the Intercontinentals; or even on par with the more modest Hilton in Deira Creek.

And they really don't help themselves by upgrading a Spire to a club room but NOT giving access to the Club lounge. Shock horror!! :)

That's treatment you'd simply never experience at the Hilton. And it's no way to win friends.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
2  Thank Londoner-Ian
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CPDeira, General Manager at Crowne Plaza Dubai - Deira, an IHG hotel, responded to this reviewResponded May 23, 2019

Dear Londoner-Ian,

Thank you for taking the time to write a review.

Although I am sad to see that you did not enjoy your visit to Crowne Plaza Dubai-Deira as much as we wish you would, I still hope that there is a chance for us to turn your opinion around. Nothing motivates us more that honest guests' feedback. It is our main driver on the way of continuous improvement and success.

I understand that your expectations were not met and there are a lot of new properties in Dubai which have cutting-edge technology and facilities. I would like to assure you that Crowne Plaza Dubai-Deira rightfully carries its 5-star rating offering a wide range of services, latest equipment and professional assistance to the guests. Year after year we strive to enhance our offering and rest assured your comments will be taken into account for our upcoming projects.

With regards to Club Access, kindly note that it is chargeable for all levels of IHG Rewards Club members at all IHG properties. We do prioritize our members, however, by offering them discounted rates for the Club Access. I am sorry this caused you frustration but as an IHG hotel we strictly follow the guidelines. Nevertheless, your comments will be shared with the concerned team for further review.

Should you have any additional thoughts or suggestions, please feel free to email me at georges.elhachem@ihg.com. I will be more than happy to discuss your experience further.

Hope to hear from you soon.

Warm Regards,
GEORGES EL HACHEM
General Manager

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Reviewed May 16, 2019 via mobile

Stayed at the hotel again a couple of weeks ago with my wife. Arrived early from UK, reception staff made us very welcome while we waited for our room. As always fantastic service, great staff, very accommodating in the club lounge, will always stay with you when we are in Dubai.

Date of stay: May 2019
Trip type: Traveled on business
2  Thank alansC6728PV
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CPDeira, Manager at Crowne Plaza Dubai - Deira, an IHG hotel, responded to this reviewResponded May 18, 2019

Dear alansC6728PV,

Thank you for this lovely review.

It has been a great pleasure hosting you at Crowne Plaza Dubai-Deira. We are delighted to hear that you enjoyed your time with us.

Nothing is more rewarding than hearing that your will choose to stay at our property again during your next visit to Dubai. As truly dedicated hospitality professionals we take great pride in providing our guests with hearty service and memorable experience.

Looking forward to having you back soon.

Sincerely,
ELENA RAZNOVA
Assistant Marketing & PR Manager

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Reviewed May 9, 2019 via mobile

Short taxi ride from the airport and ok for a short stay...located in commercial area of Deira with no views to speak of. Comfortable room for our two night stay with access to club lounge which serves evening snacks and a decent breakfast. Only complaint here which I passed on to staff is the filthy habit of guests picking up food with their fingers from the buffet instead of using the servers! Brioso in the reception level served Italian food and I managed a decent steak one night. Used the rooftop pool which is small but clean, only let down here were the ripped parasols which made the place ook shabby. Decent stay, two nights was enough with a very good room rate, MRT station at Abu Baker also handy a short walk away.

Date of stay: February 2019
Trip type: Traveled on business
1  Thank ExpatKL88
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CPDeira, Manager at Crowne Plaza Dubai - Deira, an IHG hotel, responded to this reviewResponded May 18, 2019

Dear ExpatKL88,

Thank you for your kind review.

It is wonderful to hear that you could benefit from our central location and proximity to the Dubai International Airport. Many guests choose to stay with us to save the time commuting around Dubai.

I am sorry that you had to witness some unpleasant behavior of other guests. Your comments have been shared with the concerned teams for further action.

On a separate note, I appreciate your feedback about "our little Italian" restaurant, Brioso. The T-bone steak is one of our bestsellers and risottos are absolutely delicious too.

Looking forward to welcoming you back soon.

Sincerely,
ELENA RAZNOVA
Assistant Marketing & PR Manager

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Reviewed May 9, 2019

This hotel is 'out of town' - its a good 20 mins from the shipping port, but just 2KM from the airport. Equally this hotel is quite a journey from the main shopping malls, beach front/Atlantis.. but Dubai taxis are cheap and friendly.
This hotel is beautiful. Well designed, cool in the heat, lovely roof top pool, friendly and comfortable. The hotel arranged taxis for us, airport transfers, and gave us tips on where to shop! This hotel also runs a free shuttle bus to a local 'outlet' store. Super.

Date of stay: May 2019
Trip type: Traveled with family
1  Thank connorbbennett42
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
CPDeira, Manager at Crowne Plaza Dubai - Deira, an IHG hotel, responded to this reviewResponded May 18, 2019

Dear connorbbennett42,

Thank you very much for your kind words.

It was a pleasure to learn that your expectations at our property were exceeded. Indeed, our hotel has a different feel from the cutting-edge hotels of Dubai, however, many of our visitors cannot resist the charm and the home-like feel of Crowne Plaza Dubai-Deira and they choose to stay with us repeatedly.

I am so happy that you were able to commute easily around the city with the help of our concierge team. Certainly, our free shuttle bus service is a great help for all the guests - they can be dropped off and picked up from some of the shopping malls as well as from Al Mamzar beach.

Looking forward to your soonest return.

Sincerely,
ELENA RAZNOVA
Assistant Marketing & PR Manager

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