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“We booked the wrong hotel on accident but ended up being happy we did!”

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Crowne Plaza Dubai-Deira
Ranked #156 of 561 Hotels in Dubai
Certificate of Excellence
Reviewed June 5, 2014

My husband intended to book with a crown plaza he had been to before in another side of town but mistook the location and booked it in Deira instead. However, once we got here and settled in we both ended up being very happy with our stay. One thing that has consistently been the most outstanding here is the staff. Every single person working here has been kind, friendly and genuine. Our room is so comfortable we overslept more than once and for about an extra 100 dirhams a day we get a lovely breakfast buffet every morning and two hours of complimentary cocktails and appetizers every night. We personally have very much enjoyed our stay!

Stayed: June 2014, traveled as a couple
1  Thank Lauren N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this reviewResponded June 22, 2014

Dear Guest,

Thank you for sharing you feedback on Tripadvisor.

We are thrilled to note that despite of accidentally booking our hotel you have really enjoyed the experience. In particular I was pleased to read your feedback regarding our hotel team members. It is pleasure to note that they have exceeded your expectation.

It would be a pleasure to welcome you back soon.

Kind Regards,

Bruno Fischer & Team
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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582 - 588 of 953 reviews

Reviewed June 1, 2014

The hotel itself is okay. The customer service of those at the front desk leaves plenty to be desired, and sadly this can make or break a person's opinion of a hotel.

On our first morning we went to have breakfast which was included in the cost of the hotel room, and the staff attempted to charge us for 1 breakfast saying that there was only one person booked in to the room. When we had checked in the previous evening they took both our passports and fully knew there were two people staying in the room. This was then quickly fixed and something that I would have overlooked if not for the issues that arose at checkout.

During the checkout process the individual working the desk ran our credit card for 1500 Dirham, despite our bill being less than that amount. We then asked for a manager to get the error corrected, It was the same person who had been working at the desk when they attempted to charge us for one breakfast. When they corrected the error and reversed the transaction we still ended up paying more on our end with the credit card company due to currency exchanges in the transactions because of their mistake.

This simply left us with the feeling that this one individual working on the desk both days is scamming guests of the hotel by overcharging them for things and hoping that the people are simply in a hurry and won't take the time to note the error. It left a bad taste in our mouths, and we will not stay at this hotel ever again.

  • Stayed: May 2014, traveled as a couple
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
3  Thank Canadian_Luda
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this reviewResponded June 2, 2014

Dear Guest,

Thank you for choosing to stay at the Crowne Plaza Hotel Dubai Deira.

We are very sorry to have received your feedback. The hotel team is very disappointed to note that you have not enjoyed your stay. In behalf of the team of the Crowne Plaza Hotel Dubai Deira I would like to sincerely apologize for the service shortfalls.

I would highly appreciate if you could contact me at bruno.fischer@ihg.com, so I can understand in great detail what happened in order for our team to learn from your experiences.

It would be privilege if you would give us another chance and this time we will ensure that you really enjoy your stay with us.

Kind Regards,

Bruno Fischer
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 31, 2014

This is a very good hotel, good hospitality, very comfort, nice location , easy access the city, however the rate is high compared to other hotels, Aldo the hotel is very crowded and busy all the time , therefore you can not relax . But in general it is accepted.

Stayed: May 2014, traveled on business
Thank Ahmed R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 29, 2014

We stayed twice as stopovers to and from Greece. Excellent hotel, staff were wonderful and were well trained in hospitality.Club lounge was great with included tea and coffee. Breakfast buffet was very good with many different dishes, their dinner buffet was very good too. The Italian restaurant was also great, but we only had pizzas. The room and bathroom were comfortable and clean, the bed comfortable, we found the staff could not do enough for you. The concierge and doormen made it so easy and relaxed. The only drawback is that it is situated in the old part of Dubai, but as it is so hot you would not want to walk to anywhere. The doorman easily calls a taxi for you and they are not expensive. Short trip to the airport. I would recommend this hotel.

  • Stayed: May 2014, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank LynandLesSydney
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this reviewResponded June 1, 2014

Dear Guest,

Thank you for your wonderful review on Tripadvisor.

The hotel team is very proud to have received your feedback and we are delighted to notice that you have enjoyed your stay with us. In particular I am pleased to note your comments regarding the service you have received from our staff members and that you have enjoyed the dining options available.

I am looking forward to welcome you back soon.

Kind Regards,

Bruno Fischer & Team
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 28, 2014

Excelent hotel and service for leisure and business. Rooms are cozy and comfy. Swimming pool is clean and have good facilities and conditions (food & bar). A "-" for location - too far from the major attractions.

  • Stayed: February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Service
Thank Cori_v
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this reviewResponded May 29, 2014

Dear Guest,

Thank you for your wonderful review on Tripadvisor.

We are delighted to read that you have enjoyed your stay with us and that you found the services and facilities of the hotel to be at an excellent level.

I hope we have another opportunity soon to welcome you back.

Kind Regards,

Bruno Fischer & Team
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2014 via mobile

The crowne plaza deira is excellent for leisure and business. I had stayed in this hotel for last few of my trips to dubai and think the staffs are just wonderful. Rooms are cozy and comfy. Swimming pool even though I didn't use looks in good condition. Restaurants have variety of choices.

Stayed: May 2014, traveled with friends
Thank Kanchan B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this reviewResponded May 29, 2014

Dear Guest,

Thank you for choosing to stay at the Crowne Plaza Hotel Dubai Deira.

We are delighted to note that you have enjoyed your stay with us and that you experienced excellend service levels throughout your stay.

I hope to welcome you back soon.

Kind Regards,

Bruno Fischer & Team
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 25, 2014

Very convenient hotel, during my stay (23 may 2014) there was a good thai buffet, but other restaurants are inside the building. The rooms were great (thanks for the upgrade to the 6th floor as a platinum member). Despite the hotel is close to the airport, no airplane noise is noticable in the rooms. Even the Bar music is not noticable in the rooms, this is one of the few hotels in Dubai were you can have a quiet night.

They have a bar Harry's which was closed for a while but now open again. The staff was very friendly, the price of the drinks are OK for a hotel. There was a cover band "the five fold" and they were very good, this band is a great asset of this hotel!

The only thing is that during lowseasons there aren't so many people in the bar, apparently not a lot of people know the bar is back open and that this band is playing here... (could it be that they were the home-band of the Raddisson in the past?) During one of the breaks I went to the Boracay nightclub in the Asiana hotel (3 min walk), there were more people there but the atmostphere in Harry's was better and the beer 50% cheaper. After I finished my beer in Boracay I went back to Harry's...

Metro (Al Salah Din) is 4min walking from the hotel, but many taxi's are passing in front of the hotel.

It's the first time I took this hotel, and I prefer it much more than the other Crowne plaza, which is full with drunk tourists and working girls. I definately choose again for Crowne plaza Deira for my next trip to Dubai.

  • Stayed: May 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Jurgen D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai-Deira, responded to this reviewResponded May 26, 2014

Dear Guest,

Thank you for choosing to stay at the Crowne Plaza Hotel Dubai Deira and for taking the time to share your feedback.

We are delighted to read through your review and are very pleased to note your feedback. In particular I am very happy to note your comments with regards to our Food and Beverage outlets. We have introduced serveral changes to the Harrys Bar and I am pleased to read that those were are well received by our guests.

I hope to welcome you back soon.

Kind Regards,

Bruno Fischer & Team
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dubai-Deira

Address: Deira Salahuddin Rd | 108 Road, 197, Dubai 8668, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#48 Business Hotel in Dubai
#66 Romantic Hotel in Dubai
#136 Luxury Hotel in Dubai
Price Range: $104 - $315 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Dubai-Deira 5*
Number of rooms: 300
Official Description (provided by the hotel):
Dubai's city-center hotel with famed dining. If Arabia's most fascinating city is your destination for business or discovery, make sure you book this central Dubai hotel as your comfortable base. Crowne Plaza(R) Dubai-Deira is situated in the city's cultural heart, walking distance from two metro stations with access to old and new Dubai districts. Amiable services throughout your stay as well as a quick check-in are hallmarks of this business hotel close to Dubai International Airport. Plush guestrooms, suites and executive club lounge benefits provide every comfort you need at the end of a busy day. Our meeting rooms are conveniently located on one floor and the large, pillar-free ballroom has its own separate entrance. Dine on Italian fare at Brioso, kick back during happy hour at Harry's or sample mouth-watering cuisine at Spice Island, one of Dubai's most popular restaurants. You can also enjoy Dubai's renowned sunshine at the pool or blow off some steam in the health and fitness club. ... more   less 
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Also Known As:
Crowne Plaza Deira Hotel Dubai
Renaissance Dubai
Dubai Renaissance
Renaissance Hotel Dubai

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