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All reviews spice island harry's bar the club lounge spice restaurant close to the airport metro station gold souk business trip an upgrade comfortable stay special thanks enjoyed my stay special mention deira shiva concierge joseph
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Reviewed January 28, 2013

I was looking forward to staying in this Hotel for many months and I actually had booked Intercontinental then cancelled then booked Crowne Plaza Festival but decided on Deira because of reviews.

I just wish that I would have had an honest review and would have probably stayed elsewhere.
I am a platinum member and was greeted as one when I checked in, I was upgraded to a Club room and was given Club Room extra’s like free breakfast in Spice Restaurant which was fantastic in fact I stayed 3 days at The Qasr Hotel Jumeriah at Madinat and it was on a par with this 5* Hotel. We got free beer/wine and canapés from 6:30 until 8:30. Don’t be late we arrived at 8:25 and were told we have been here since 6:30 so make sure that tomorrow you are in early.
Room
Hotel room was very pleasant only complaint was that our room was next to the housemaid’s closet and they banged their door every morning when going in and out from about 8am. Also room was very cold even though we put the thermostat up to 30! Great toilet and shower.

View
From our room you had a view of roof tops with washing and you could see planes land, but you are not there to sit in your room and look out the window.
Swimming deck
This was really relaxing every morning we were shown to our beds and towels were put on for us, toilet and gym facilities were very good with steam and sauna rooms. They also have a table tennis table that we used as well.
Location
We walked to the Metro every day and were only a 10 min walk which was very safe and was never a problem. Takes about 40 min to Emirates Mall and you need to change once but is easy to navigate. Dubai Mall is closer and takes about 20 min. If you want to buy fake bags etc. the Al Karama is only a few stops away.
Staff
Every member we dealt with was very polite, the lady at the Spice reception at Breakfast was great she took us to our table and remembered that I was Tea and my wife was Coffee. I ordered an Omelette every morning and it was brought to my table.
Bar
We went to the Tikka Bar every night in fact we actually spent quite a large amount of money in here, due to the cost of alcohol and the fact that we were back early most nights. Except for the Wednesday as it was closed because of Prophet Mohammed’s Birthday.
This is where we had our main Issues with this hotel. Every night we had about 5 females would come into the bar and sit separate with a beer and a straw, they would sit there all night until approached by male guests and some realised what they were and some disappeared with then. It was the same girls every night so you would have thought that the Hotel security would have realised what was going on, every guest that we spoke to noticed it on their first night. I am not a prude by any means but my wife felt really uneasy in fact I was banned from going to the Restrooms as she was frightened to be left alone in case she was approached by male guests.
WHAT A SHAME TO WASTE SUCH A GREAT HOTEL!
If I had been warned about these girls in the bar I would have stayed elsewhere!
When I checked out I asked for the hotel manager but he was on holiday so we were directed to the front desk manager who said she would pass our comments onto the manager, this was 5 days ago and still no follow up. It was clear to me that they knew this was going on but could not really do anything about it.

Room tip: Not for couples or families.
Date of stay: January 2013
  • Trip type: Traveled as a couple
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2  Thank wellwellsuperwell
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai - Deira, an IHG hotel, responded to this reviewResponded January 31, 2013

Dear "wellwellsuperwell",

Thank you for taking the time to write your detailed review regarding your stay at the Crowne Plaza Hotel Dubai Deira.

We are very pleased about your comments regarding the service on arrival and in the Club Lounge. I am also pleased to read that you enjoyed our leisure facilities.

I am very sorry about the incident in the Tiki Bar. We have taken on your feedback very seriously and have ensured that our guests are not being disturbed anymore whilst enjoying a drink in the bar. Please be assured that the Crowne Plaza Hotel Dubai Deira does not actively promote or tolerate this kind of practice.

Please feel free to contact me directly on bruno.fischer@ihg.com in case you like to discuss the matter with me directly.

We really hope that we will have another opportunity to welcome you back.

Kind Regards,

Bruno Fischer & Team
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 28, 2013

Recent stop over in Dubai on our way to South Africa.
Staff was very friendly and welcoming.
Stayed for 5 days, Club package special and was very satisfied, despite some minor construction in the hallway,painting the walls etc. it was not a problem.
Good location, nearest metro station just under 10 minutes walk from hotel-recommend purchasing a day pass.
Great buffet breakfast selection.
Would stay there again.

Date of stay: January 2013
  • Trip type: Traveled as a couple
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Thank Mshjournies
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai - Deira, an IHG hotel, responded to this reviewResponded January 31, 2013

Dear "Mshjournies",

Thank you for choosing to stay at the Crowne Plaza Dubai Deira and for taking the time to write a review regarding you recent stay.

I am very pleased to read that you have enjoyed your stay with us. In particular I am happy to read that our colleagues were very friendly and welcoming during your 5 day stay.

We would be delighted to welcome you back soon.

Kind Regards,

Bruno Fischer & Team
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2013

Its an average place to stay. when we checked in the morning...the ceiling outside the room was leaking and later the washroom's celing also started leaking. The management took some time to change the room....but they did this without any hassle. In fact to compensate this they upgraded the room type as well.
The breakfast spread is good and the staff is really polite and well mannered
Though this hotel is slightly away from the main city but its well connected via Metro. Hotel is very near to the airport...about 5 - 10 mins of drive only.

Overall a decent place. But if you get a hotel in the main city...nothing like that.

Date of stay: November 2012
  • Trip type: Traveled as a couple
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Thank PBS1982
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai - Deira, an IHG hotel, responded to this reviewResponded January 31, 2013

Dear "PBS1982",

Thank you for taking the time to complete a review on Tripadvisor.com.

Please accept my sincere apologies regarding the leak in your room. We have just finished the completion of the rooms renovation and I deeply regret that your room was not faultless.

We are happy to note that you enjoyed the proximity of the hotel to the airport as well as the breakfast offering.

I would be very pleased to welcome you back at another occasion.

Kind Regards,

Bruno Fischer & Team
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 23, 2013

The room was really nice, clean, newly furbished, in fact an excellent business travel accommodation. The buffet was good food and with a varied selection (try the wonderful Mongolian BBQ at least once), and the restaurant staff were friendly and helpful. In fact since I was travelling with my daughter who is just shy of 2 years old and it is fair to say that the staff at the hotel were delightful and attentive to her - I think she was given a balloon every night we dined there!
Couple of things prevented me from giving it 5 stars...on 2 occasions I returned to the hotel at 3pm to find the room had not been serviced despite using the "Please Service" button, however a quick call to reception meant it was immediately resolved. And the only other frustration was the hotel pool, a really nice place to spend some time, but the lifeguard watched me with my daughter like a hawk. She has been in swimming lessons with me since she was 5 weeks old, and we both are very confident together in the water, but we were stared at and followed without any break and this ultimately felt quite uncomfortable and unnecessary. These would be the opportunities for improvement. But these aside I would recommend this hotel to friends and business associates.

Date of stay: January 2013
  • Trip type: Traveled with family
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Thank DerynM_12
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
DXBCPManagement, Manager at Crowne Plaza Dubai - Deira, an IHG hotel, responded to this reviewResponded January 31, 2013

Dear Deryn M,

Thank you for taking the time to write a review on Tripadvisor.com.

We are pleased that you have enjoyed your stay with us and that we were able to delight you and your daughter during your last stay with us. We aim to provide a personalized service to our guests and I am happy to note that we were successful in doing so.

I am sorry to hear that the room was not serviced on time. Please be assured that your feedback was shared with our Executive Housekeeper. I would like to assure you that due to some very unfortunate children drowning incidents in our region the life guards are eager to ensure the utmost safety of our guests.

I hope we have another opportunity to welcome you back soon.

Kind Regards,

Bruno Fischer & Team
Executive Assistant Manager

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Reviewed January 15, 2013

We stayed at this excellent hotel over Christmas and were very impressed.

Platinum Elite members are recognised. My husband actually stays in IHG in the UK over 200 nights a year and he wishes their standards were on par with here.

The Hotel is run by a very professional, capable and understanding staff. They helped us sort out one or two problems we had in a very considerate and sympathetic manner.

Rooms were new with modern facilities. Housekeeping was immaculate. Pool area was lovely and the staff there looked after us very well. A special mention to Wirret, a very pleasant and helpful young man.

A final mention to our wonderful hostess Gina in the Club Lounge. This is a wonderful facility run by a very attentive, courteous, thoughtful lady who along with her staff waited on us hand and foot. Nothing was too much trouble for them and they seemed to anticipate our every need.

All members of staff throughout this establishment displayed a laudable level of pride in their work. We would certainly return in a heartbeat.

Crowne Plaza Deira we salute you.

Date of stay: December 2012
  • Trip type: Traveled with family
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Thank judyush
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
FlorinScarlat, Manager at Crowne Plaza Dubai - Deira, an IHG hotel, responded to this reviewResponded January 19, 2013

Dear "judyush",

Thank you for choosing to stay at the Crowne Plaza Hotel Dubai Deira and for taking the time to write a review on Tripadvisor.com.

We are extremely pleased to have read your review and would like to thank you for your praise regarding the hotel and it's services.

The hotel team is very proud to note that we have exceeded your expectations. I am very delighted that you felt recognized as a Priority Club Platinum Reward guest and that the services provided at the pool by Wirrot, as as well as Gina and her team in the Club Lounge, have made a lasting impression to your overall stay. I will ensure they are thanked for their contribution,

We are pleased to note that you may become a regular visitor to our property from now on and hence we are looking forward to welcome you back "In a heartbeat" soon.

Kind Regards,

Bruno Fischer & Team
Executive Assistant Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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