Stayed for two days in Jan'13. As I just moved in from a different hotel , I could see what a difference it was when it came to customer service.
My spouse and me checked in and went out for sight seeing. When we walked in late night and walked into the lift , we were stopped by an African front staff and asked us to report to the lobby without even checking whether we were guests or not. He wasn't even apologetic on realizing later that he made a mistake. This was just one of the service highlighted.
My spouse tried the spa which was good.
The rooms are well maintained but there was a musty smell when the bathroom got wet. Rooms don't offer any view as the hotel is located bang next to the road .
One can go to Deira city centre for shopping and eat some good food.
Anyway just wanted to leave the hotel at the earliest so just stayed here to sleep.
Shared the feedback with the lady duty manager .Hope the staff does something about customer service at the earliest coz they could end up losing many customers like us.More
- Free Wifi
- Free parking