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“good quality”

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Pullman Dubai Creek City Centre
Ranked #44 of 540 Hotels in Dubai
Certificate of Excellence
New Delhi, India
Level Contributor
14 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“good quality”
5 of 5 bubbles Reviewed April 22, 2014

first stay in Dubai, i used this hotel for 2 nights
great location very close to the mall
i used the restaurant and i had a very good dinner on the terrasse
for the breakfast good service and good quality just it can be better with a fresh orange juice
the room was perfect and very design
i recommende this hotel

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MATTHIEU F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality and Att... M, Manager at Pullman Dubai Creek City Centre, responded to this review, April 23, 2014
Dear "MATTHIEU F",

Thank you very much for taking your time to write about us and for choosing Pullman Dubai Deira City Centre for your first stay in Dubai! We take pride in the service that we provide!.

Thank you for your lovely comments regarding our Medley Restaurant. I am delighted to read that you enjoyed a nice dinner on the terrasse and that you liked our Breakfast, too.
In regards to the orange juice, we are actually waiting for the delivery of our new self service fresh orange juice squeezer! and some more new items that will give a new touch to our breakfast buffet. We hope you do come and try it out on your next visit!

It was our pleasure to host your first stay in Dubai and we are looking forward to welcoming you back soon again.

Regards from Sunny Dubai!

Dimple Mirpuri (Ms.)
Guest Experience Manager
Pullman Dubai Deira City Centre
H2022-QM@ACCOR.COM 
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,565 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (299)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Jakarta, Indonesia
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed April 21, 2014 via mobile

Many times to dubai but stay first times at this hotel
The best part is just connecting to a shopping centre named city centre mall open 10 to 22 and the carrefour hypermarket open till midnite
Very convinience
The room are good
The staff are multi national and very kind
The breakfast is the best
Is very good for asian tourist to stay here

Stayed April 2014, traveled on business
Helpful?
1 Thank Thedy A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality and Att... M, Manager at Pullman Dubai Creek City Centre, responded to this review, April 23, 2014
Dear "Thedy A",

Thank you for taking the time to rate us on TripAdvisor!

I am delighted to read that you enjoyed our location to the Mall! We are sure you had a wonderful "shop & stay" experience!

It was our pleasure to have you staying with us, and we hope that you will give us the opportunity to design you another vibrant journey at Pullman!

Warm regards,

Dimple Mirpuri (Ms.)
Guest Experience Manager
Pullman Dubai Deira City Centre
H2022-QM@ACCOR.COM 
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
5 reviews
5 of 5 bubbles Reviewed April 21, 2014

We had our Spring Meeting first time in Dubai for a group from 25 different countries. The New meeting facilities, location with connection to Deira City Mall and Metro Station in addition to excellent accommodation, food and service. That was excellent experience for the group. Lea Largnier was the Sales Exc who understand how to be a service agent, not sales person. She made sure she is in top of every details even in weekends. Malar, Nacera, Clara and the IT guy, Shumahn, I guess, were exceptional in making everything smooth with true delightful experience for all the group. I would certainly recommend Pullman DC as a business meeing destination. They have all the modern facilities and above all the superior staff. THANK YOU ALL

Room Tip: The standard room is great. Don't forget to enjoy the Swimming pool in the 8th floor, maybe wi...
See more room tips
  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sami G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality and Att... M, Manager at Pullman Dubai Creek City Centre, responded to this review, April 23, 2014
Dear "Sami G",

Thank you for your wonderful review! It is feedback like yours that makes all our efforts really worth it!

Thank you for choosing us for your first event in Dubai, for which you had a group from 25 different countries. It is our honor to have hosted your meeting at Pullman Dubai Deira City Centre!

Our newly opened Co-Meeting Space, equipped with all the modern facilities, and the location of the hotel attached to the mall does make a good option for the attendees to work and relax at the same time.

Indeed Lea, Nacera, Malar, Clara and the IT Solutions team are a great asset to our hotel. They will surely be excited to read your kind words about them!

We are delighted to read your recommendation of Pullman DDCC as a business meeting destination, and we very much look forward to hosting your next event in Dubai.

Kind regards,

Dimple Mirpuri (Ms.)
Guest Experience Manager
Pullman Dubai Deira City Centre
H2022-QM@ACCOR.COM 
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
George Town, Malaysia
Level Contributor
173 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 126 helpful votes
5 of 5 bubbles Reviewed April 18, 2014 via mobile

The hotel was booked by my company and happened to be an excellent choice. Ideally located close to the airport and within reach of the metro (the station is on the opposite side of the wall).

I liked the modern loungy interior all in brown colors. The restaurant has an excellent buffet, in particular for lunch. Rooms are very cosy and equipped with an expresso machine. Finally a business hotel with a proper gym!

Last but not least, the staff is extremely well trained; young, well groomed, always smiling and dedicated.

The only aspect that could be improved is the care for environment; a lot of energy seems to be used for lighting and air conditioning; a lot of water too. Why not, for example, giving the choice to customers to change or not the bed sheets? And really enforcing the towel policy? (They get replaced even if you hang them)

Stayed April 2014, traveled on business
Helpful?
Thank pmdaguet
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality and Att... M, Manager at Pullman Dubai Creek City Centre, responded to this review, April 27, 2014
Dear "pascal109",

I am thrilled to read your review about your recent stay at Pullman Dubai Deira City Centre.
Thank you for sharing your experience on TripAdvisor.

It is great to read that you had the chance to experience our newly renovated meeting spaces, the buffet at our Medley Restaurant, the rooms and our gym, and that all of these exceeded your expectations!

I will share your kind words about our staff with them; they will surely be thrilled when reading them and encouraged to continue delivering an exceptional service.

On another note, thank you for bringing to our attention the matter of the environment. We are actually working on this, and I will address your comments to our Executive Housekeeper, in order to refresh the standards with some training sessions on the towel policy.

We very much look forward to hosting your stay when you next come to Dubai.
Please feel free to contact us for any assistance you may need.

Regards from Sunny Dubai!

Dimple Mirpuri (Ms.)
Guest Experience Manager
Pullman Dubai Deira City Centre
H2022-QM@ACCOR.COM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban
Level Contributor
94 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed April 9, 2014 via mobile

The Pullman Deira is a solid yet unspectacular hotel adjoining the Deira City Centre Mall. The rooms are extremely small, but good enough for a short stay in Dubai. The breakfast is quite good, and is always of a high standard at Pullman hotels.

The hotel offers direct access to the mall on the 2nd floor, which is very useful for shopping expeditions and dining. The Deira City Centre is one of the most popular malls in Dubai.

One thing that did disappoint me upon check-in was that the staff member who was assisting me seemed shocked at the rate I was paying, and made it a point to show me the walk-in rate that the hotel was charging, which was obviously considerably higher.

I wasn't sure whether I was supposed to be grateful or feel guilty about it, since I booked on the Pullman website and paid the rate that was listed there! I honestly felt like i was depriving the hotel of extra revenue on my rooms.

Other than that slightly odd encounter, the location is the primary reason i stayed there, and I would probably return if had a short stop-over in Dubai.

Stayed April 2014, traveled with family
Helpful?
2 Thank SolskjaerZA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality and Att... M, Manager at Pullman Dubai Creek City Centre, responded to this review, April 27, 2014
Dear "SolskjaerZA",

Greetings from Dubai!

First of all thank you very much for sharing your most sincere comments in regards to your experience at the Pullman Dubai Deira City Centre.

I am glad to read that you did enjoy our location, with direct access to the Deira City Centre Mall, and that you would be returning to stay with us on your next visit to Dubai. And that you also enjoyed our breakfast (just a short note, that we are actually working on the new Pullman Breakfast, and we hope you do have the chance to come and try our new revamped offer, when you next visit us).

On another note, I am very sorry to read about the misunderstanding occurred during your check-in in regards to the room rates. This is not at all how we would want our guests to feel when they arrive to our hotel. Please accept my most sincere apologies for this.

As a Top contributor on TripAdvisor, you are probably aware that we cannot identify which of our guests has written a review on this page. We would like to welcome you back and regain your trust, and it is our hope that you may want to discuss about your stay a bit further with me. My direct email address is H2022-QM@ACCOR.COM. Please do feel free to contact me in the coming days or when planning your next trip to Dubai and I will assist you with your booking.

I look forward to hearing back from you and we all look forward to welcoming you to Pullman Dubai Deira City Centre and make your stay a memorable one.

Kind regards,

Dimple Mirpuri (Ms.)
Guest Experience Manager
Pullman Dubai Deira City Centre
H2022-QM@ACCOR.COM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cairo, Egypt
Level Contributor
53 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed April 7, 2014

I was there for some business meetings in the financial district which is a 15 min with Taxi, so as I needed so shopping after meetings I choose this hotel which is directly connected to Deira City Center Mall.....which was the best choice I did......It is 10 min away from Airport......max 20 min to Bourg Khalifa and the Dubai Mall..... so for me its location was excellent.....Its just in-front of the Creek Marina which is a lovely outdoor outing when weather is nice......Staff were good and welcoming.....Room was pretty satisfactory.....executive lounge is OK not the best but it has all your needs......breakfast was fine still a 4 start not a 5.... I would recommend it as long as you are not for a luxury 5 star hotel.

Room Tip: Choose a room over looking the city not the Mall roof!!!
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  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AdelEgypt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality and Att... M, Manager at Pullman Dubai Creek City Centre, responded to this review, April 24, 2014
Dear "AdelEgypt",

Thank you for your sharing your most sincere comments about your stay at Pullman Dubai Deira City Centre with other Travelers on TripAdvisor.

I am very happy to read that you chose us for a "shop & stay" experience, and enjoyed our location, attached to the Deira City Centre Mall.
Indeed the location is very practical; if you stay at our hotel you have direct access to the mall, just a few minutes drive from the airport, and you can get to downtown in about 15 minutes by car.

And as you mentioned, we are very near to the creek and you can actually have nice views of the creek from some of our rooms.

We are in the process of revamping our offers in the executive floor and at our buffet breakfast, that we hope you come and enjoy on your next visit to Dubai!

We are looking forward to have you staying with us soon again.

Kind regards,

Dimple Mirpuri (Ms.)
Guest Experience Manager
Pullman Dubai Deira City Centre
H2022-QM@ACCOR.COM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Dubai Creek City Centre

Property: Pullman Dubai Creek City Centre
Address: Baniyas Road, Dubai 61871, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Dubai
#32 Spa Hotel in Dubai
#40 Luxury Hotel in Dubai
#45 Family Hotel in Dubai
#48 Romantic Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Dubai Creek City Centre 5*
Number of rooms: 317
Official Description (provided by the hotel):
In the heart of Deira sits the chic and newly renovated luxurious hotel Pullman Dubai Creek City Centre. Offering a breathtaking view of the creek and lush landscape of the Dubai Golf & Yacht Club, it features a sprawling lobby with a connectivity lounge, beautifully appointed guest rooms, an outdoor pool, splendid selection of food and beverage venues, gym and a spa. It is adjoined to Deira City Centre Mall featuring more than 300 shopping outlets and leisure activities. ... more   less 
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Also Known As:
Sofitel Dubai
City Centre Dubai

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