This hotel has the potential to be amazing. It is in a great location, has a stunning lobby, excellent large rooms with comfy beds, large wardrobes, plenty of desk space, and lovely creek views. The restaurant breakfast was magnificent, as were the staff there.
However, check-in was a nightmare. Instead of checking me in at the front desk where there was no queue, they sent me to the very crowded executive lounge. As a result I had to wait 20 minutes before I was checked in. And it took an age for my luggage to be sent to my room as the bell staff had not given me a luggage tag when they removed it from my taxi. Check-out was also unbelievably slow.
At night the room was very gloomy, even with all the lights switched on. There were not enough power sockets. The soundproofing to both the hallway and outside were poor. The pillows were terrible. The list of TV channels was wrong. There was no bottle opener provided, despite nearly every item in the mini-bar requiring one. The bathroom towels had make-up stains on them. The room service food was disappointing, ordered chicken biryani and the chicken was overcooked and dry. I did not receive my requested wake-up calls, but was awoken at 3am by the receptionist who had dialled the wrong room.
Given the high number of excellent hotels in Dubai, this one really needs to up its game.
- Official Description (provided by the hotel):
- In the heart of Deira sits the chic and newly renovated luxurious hotel Pullman Dubai Creek City Centre. Offering a breathtaking view of the creek and lush landscape of the Dubai Golf & Yacht Club, it features a sprawling lobby with a connectivity lounge, beautifully appointed guest rooms, an outdoor pool, splendid selection of food and beverage venues, gym and a spa. It is adjoined to Deira City Centre Mall featuring more than 300 shopping outlets and leisure activities. ... more less
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- Also Known As:
- Sofitel Dubai
- City Centre Dubai