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“Too many little issues”

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Pullman Dubai Creek City Centre
Ranked #48 of 545 Hotels in Dubai
Certificate of Excellence
Glasgow, United Kingdom
Level Contributor
50 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Too many little issues”
Reviewed January 27, 2014

This hotel has the potential to be amazing. It is in a great location, has a stunning lobby, excellent large rooms with comfy beds, large wardrobes, plenty of desk space, and lovely creek views. The restaurant breakfast was magnificent, as were the staff there.

However, check-in was a nightmare. Instead of checking me in at the front desk where there was no queue, they sent me to the very crowded executive lounge. As a result I had to wait 20 minutes before I was checked in. And it took an age for my luggage to be sent to my room as the bell staff had not given me a luggage tag when they removed it from my taxi. Check-out was also unbelievably slow.

At night the room was very gloomy, even with all the lights switched on. There were not enough power sockets. The soundproofing to both the hallway and outside were poor. The pillows were terrible. The list of TV channels was wrong. There was no bottle opener provided, despite nearly every item in the mini-bar requiring one. The bathroom towels had make-up stains on them. The room service food was disappointing, ordered chicken biryani and the chicken was overcooked and dry. I did not receive my requested wake-up calls, but was awoken at 3am by the receptionist who had dialled the wrong room.

Given the high number of excellent hotels in Dubai, this one really needs to up its game.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Zmith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (304)
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English first
Kuwait City, Kuwait
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed January 26, 2014 via mobile

Very helpful staff , elegant rooms ,
I am using a wheelchair so I was worry of the size and the dimensions of the handicapped room and if it Will be suitably for my needs .
so I had a friendly conversation with Ms ivy from management and she understand my worries then she send me a photos of both rooms and yes a picture worth a thousand words . The bedroom the bed heights is perfect the mattress is comfortable , the bathroom space is great with a roll in shower design . The mall is connected directly to the hotel .They offer us a free breakfast .

Quite

Clean

If you are using a wheelchair this is the right hotel for you .

Stayed January 2014
Helpful?
Thank worldOnwheelz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
55 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed January 25, 2014

I had a very pleasant time at Pullman Deira, the Hotel is very nice, I found it very beautiful and elegant (the décor). The Staff super nice and friendly. Rooms are comfy and clean. I loved the Hotel Restaurant the buffets were Super, a lot of variety, colourful, very very tasty! A la carte also very exquisite. The Terrace are its very nice too…Really had a wonderful time and would be back to this Hotel! Highly recommended.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ClaudiaDeSousa24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
England
Level Contributor
49 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 19, 2014

Arrived in Dubai and managed to leave my phone in the taxi. The staff were extremely helpful in getting it back the following day.
Check in service quick and efficient, check out equally so.
Food on the executive floor ok - but that sums up a lot of Dubai.
Rooms big and very clean.
i would be happy to advise clients and work colleague to use ...

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Colin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newmarket
Level Contributor
31 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed January 17, 2014

I have been staying here on and off for the last 10 years, the hotel has recently been refurbished to a very good standard. I consider it a great location so when you are fed up sitting in your room you can pop down to the Deira City Centre shopping Mall which is attached to the hotel and has everything you could ever want and if not the Metro is at the other end of the Mall which takes you all over Dubai. The new bar has multi screens for the sports fans and the restaurant does a superb seafood buffet on Thursday nights. Staff are very friendly.
All in all a very good hotel.

  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Montymonts
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bristol, United Kingdom
Level Contributor
97 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed January 14, 2014

We booked this hotel via Booking.com and booked a non-smoking room with Creek view for 2 nights. We arrived quite late due to flights and were told that there were only rooms on the Smoking floor left as the hotel was full. As my husband is asthmatic this was not an option. The girl then got on the phone and again said that there were only smoking rooms left but that they had been thoroughly cleaned. We pointed out that the smell is in the chairs, carpets etc and that it was not possible for us to have a smoking room. Eventually she 'found' a room on the Executive floor but not with a Creek view.

Breakfast was excellent (and very quiet considering the hotel was full) and we also had dinner the following evening in a deserted dining room. Four staff to each diner. Avoid the Bar at all costs. The TVs show different games but there is one very loud commentary that does not match the game. And it is a fug of smoke.

On the plus side the Metro and adjacent Shopping Mall are excellent. A not to be repeated experience.

  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank JenniferMary46
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Pullman Dubai Creek City Centre

Property: Pullman Dubai Creek City Centre
Address: Baniyas Road, Dubai 61871, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Dubai
#35 Spa Hotel in Dubai
#44 Luxury Hotel in Dubai
#45 Family Hotel in Dubai
#48 Romantic Hotel in Dubai
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Pullman Dubai Creek City Centre 5*
Number of rooms: 317
Official Description (provided by the hotel):
In the heart of Deira sits the chic and newly renovated luxurious hotel Pullman Dubai Creek City Centre. Offering a breathtaking view of the creek and lush landscape of the Dubai Golf & Yacht Club, it features a sprawling lobby with a connectivity lounge, beautifully appointed guest rooms, an outdoor pool, splendid selection of food and beverage venues, gym and a spa. It is adjoined to Deira City Centre Mall featuring more than 300 shopping outlets and leisure activities. ... more   less 
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Also Known As:
Sofitel Dubai
City Centre Dubai

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