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“Design led hotel”

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Pullman Dubai Creek City Centre
Ranked #43 of 554 Hotels in Dubai
Certificate of Excellence
Reviewed March 15, 2013

A well located, design led hotel, slick and modern with lots of pleasant staff in the lobby. I enjoyed the stylish roof top pool and gym. The spread of food at buffet breakfast was impressive, but the service, not so. Is it that hard to serve tea when you sit down, rather than when you are about to leave?
My only other gripe was that my room was not cleaned one of the four days I was there , no explanation or recompense offered.
The rooms are generally clean and comfortable, but I did find the black, dark purple and mushroom color scheme rather depressing....
I would stay again for the location, being connected to City Centre Mall and 5 minutes from the airport.

Room Tip: Higher up may be better.... But lifts slow!
  • Stayed: March 2013, traveled on business
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1  Thank seygee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality and Att... M, Manager at Pullman Dubai Creek City Centre, responded to this reviewResponded March 16, 2013

Dearest Guest,
Thank you for choosing Pullman Dubai Deira City Centre as your hotel in Dubai. We truly appreciate your positive feedback.
We are very pleased to know that you liked the design and facilities of our hotel.
At Pullman, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we will take the necessary measures concerning the breakfast and housekeeping services that you mentioned to prevent future currencies of such actions that by no means reflect our standard of service.
Thank you for taking the time to share your positive experience and we are looking forward to welcoming you again.
Sincerely
The Pullman Dubai Deira City Centre Team.

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1,382 - 1,388 of 1,738 reviews

Reviewed March 10, 2013

Understood that it was recently renovated and it is indeed modern and clean. Room is of descent size and with contemporary design. Buffet breakfast is of good standard (at least much better than that of Sofitel Hotel Scribe Paris that I had stayed) though inferior to that of Asian hotel standard. Overall quality commensurate with Pullman's 4* branding. Direct connection to Diera City Centre shopping mall and thus the Metro on the other end of mall (about 10 mins walk across the mall) give you easy assess to the city. However, being a Le Club member, neither advanced request for city-view room nor late check-out was entertained. Not sure of which tier that loyalty starts to count. Worth a try if other posh hotels of Dubai are not your preferred choice for whatever reason.

  • Stayed: December 2012, traveled with family
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Review collected in partnership with Accorhotels.com
1  Thank HKGHongKong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality and Att... M, Manager at Pullman Dubai Creek City Centre, responded to this reviewResponded March 16, 2013

Dearest Guest,
Thank you for taking the time to share your positive experience at Pullman Dubai Deira City Centre.
We are glad to know that you appreciate not only the quality of our hotel but also the Pullman experience.
You rightly highlighted your disappointment concerning the view from your room and the fact that it was not possible to grant a late check-out. Please receive our apologies and note that we do our best efforts to accommodate the requests from our preferred Le Club guests subject to our availability.
We look forward to welcome you again soon and we thank you for your loyalty to Pullman and Accor Hotels.
Sincerely,
The Pullman Dubai Deira City Centre Team.

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Reviewed March 8, 2013

Centrally located with a direct access to City Center Mall and the metro. Very comfortable and well appointed rooms that have been recently renovated.
Would recommend for a week end. Good value for money with their regular special offers.
One disappointment : the restaurant that offers a great breakfast is dead at night and offers a very limited choice outside of the buffet that did not impress me at all

Stayed: January 2013, traveled with family
1  Thank Freddes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality and Att... M, Manager at Pullman Dubai Creek City Centre, responded to this reviewResponded March 16, 2013

Dearest Guest,
It is our pleasure to receive your positive feedback, thank you for sharing your comments with us.
We are very pleased to know that your stay was a pleasant one and that you appreciate the location, facilities and most important : The Good Serivce, at our hotel.
At Pullman Dubai Deira City Centre we strive to continuously improve our services, thus your comments concerning our restaurant are very important to us.
One again thank you for sharing your experience and we hope to welcome you back soon.
Sincerely,
The Pullman Dubai Deira City Centre Team

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Reviewed March 8, 2013

The location is not the best because far away from the main attractions of Dubai ( Mall of Emirates, Burj Khalifa, Jumeirah ). However, The metro is at walking distance trough the Deira City Center ( direct access ) by a 10 min walk.
The rooms ( Executive floor ) are modern and clean. Big enough for a short stay, with a view on the roof of the Deira City Centre and the highways. Not very pleasant..but you're close to the airport, what can be very usefull ( because of the dense traffic ).
I would like to say, it's more for businessmen than for tourists, but the bigbuscompany ( Hop on, Hop off bus ) has a station at Deira City Center.
The gym is well equipped, the spa is nice but most of the time empty. The charming lady at the reception is bored, so you can chat a little with her ( also in french ).
The pool at 8st level is shared with another building and the very loud lounge music is played to cover the cries of the children who squat the place and to cover the noise from the highways surrounding the hotel. Not a quiet and pacefull retreat you can imagine...
The buffet restaurant is not bad but nothing amazing. Very goog service however.

To summarise: no bad surprise but nothing special, it's like staying anywhere in the Middle East in a business hotel. Good value for a short stay.

I can not imagine to pay 500$ - 1'000$ per night for a stay in Dubai. Because of them I will certainly return to Pullman Deira City Centre.

  • Stayed: March 2013, traveled on business
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2  Thank ethansGeneva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality and Att... M, Manager at Pullman Dubai Creek City Centre, responded to this reviewResponded March 16, 2013

Dearest Guest,
Thank you for taking the time to share your experience with us. It is always a pleasure to receive our guests feedback.
We are pleased to learn that your were very pleased by the good value for money paid at our hotel. It is our aim to provide the best service for our guests.
We do appreciate your comments regarding the service and we will share them with our team, this will serve as encouragement.
We are looking forward to your next visit, knowing we can count you among our loyal guests.
Sincerely,
The Pullman Dubai Deira City Centre Team.

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Reviewed March 5, 2013

  • Stayed: March 2013, traveled as a couple
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Thank McGoat21
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Quality and Att... M, Manager at Pullman Dubai Creek City Centre, responded to this reviewResponded March 16, 2013

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed March 1, 2013

This hotel used to be my favorite place in Dubai but over the years it started to get a bit run down and shabby so I stopped staying there for quite a while. A good buddy of mine went back there recently and told me how great and improved it was so i decided to try it out again and Wow! What a difference! They have given the place a complete makeover and spent some serious cash doing it. Its a completely new hotel. The service has always been great and so was the food. The new sports bar "Fabrique" is very cool. The room was great with all you would expect from a 5 star property. Location wise, it can't be beat. 5 minutes from the airport, attached to the city centre mall and very central to everything in Dubai. Will definitely be my regular Dubai hotel once again. I look forward to going back next month.

  • Stayed: February 2013, traveled on business
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1  Thank peterpomeroy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality and Att... M, Manager at Pullman Dubai Creek City Centre, responded to this reviewResponded March 2, 2013

Dearest Guest,
What a joy to learn that you have been so happily wowed with our newly renovated Pullman Dubai Deira City Centre.
We are glad to know that we count you among our loyal and happy guests.
Welcome back and we are looking forward to greet you at your hotel soon!
Sincerely,
The Pullman Dubai Deira City Centre Team.

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Reviewed March 1, 2013

I was very impressed with both the service and comfort at this hotel on my recent busines visit to Dubai. The rooms were a delight to stay in and it is very convienent for the airport and the city. I stayed on the executive follr which offererd a lounge service which was great. the only issue for me was that breakfast opened at 6.30 which was late for me on my last day

  • Stayed: February 2013, traveled on business
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Thank Londonbusinessman999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality and Att... M, Manager at Pullman Dubai Creek City Centre, responded to this reviewResponded March 2, 2013

Dearest Guest,
Thank you for choosing Pullman Dubai Deira City Centre as your hotel in Dubai. We truly appreciate your positive feedback.
We would like to let you know that we propose a Wake up Coffee service between 4.30am and 6.30am, you have a choice of enjoying your breakfast at Le Café, located at the hotel lobby or request for a take away service. We truly apologize for this has not been communicated to you. We continuously look forward to improving the quality of our services and this is possible thanks to your kind contribution.
Thank you again for sharing your experience, and we hope to welcome you soon again.
Sincerely,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pullman Dubai Creek City Centre

Address: Baniyas Road, Dubai 61871, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 Business Hotel in Dubai
#31 Spa Hotel in Dubai
#39 Luxury Hotel in Dubai
#45 Family Hotel in Dubai
#48 Romantic Hotel in Dubai
Price Range: $121 - $326 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Pullman Dubai Creek City Centre 5*
Number of rooms: 317
Official Description (provided by the hotel):
In the heart of Deira sits the chic and newly renovated luxurious hotel Pullman Dubai Creek City Centre. Offering a breathtaking view of the creek and lush landscape of the Dubai Golf & Yacht Club, it features a sprawling lobby with a connectivity lounge, beautifully appointed guest rooms, an outdoor pool, splendid selection of food and beverage venues, gym and a spa. It is adjoined to Deira City Centre Mall featuring more than 300 shopping outlets and leisure activities. ... more   less 
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Also Known As:
Sofitel Dubai
City Centre Dubai

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