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“friendly staff - feel at home”

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Holiday Inn Downtown Dubai
Ranked #281 of 551 Hotels in Dubai
Dubai, United Arab Emirates
1 review
“friendly staff - feel at home”
Reviewed September 8, 2013

very friendly staff starting from Room Attendant namely Ramesh, stewardess Miah, steward Mahesh to front office Suzane, Yvounne and Fadi.
lot of improvements needed at food department cos menu is limited though served hygiene.

Good Luck!

Stayed September 2013, traveled on business
Helpful?
Thank mohamed a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Downtown Dubai, responded to this review, September 24, 2013
Dear mohamed a,

Thank you for your review. I am glad you enjoyed your overall stay. It is always hugely motivating when one takes the time and trouble to acknowledge the staff concerned.

I have taken note of your valuable comments and will use these to monitor and improve the quality and services we offer for to our guests.

Sincerely,

Jaime W
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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459 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (86)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
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English first
Melbourne, Australia
Level 6 Contributor
173 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed September 7, 2013

My trips to Dubai are typically over-night trips as my work is in Abu Dhabi. I just stay the night before continuing on by car. So I am looking for something simple and basic. Holiday Inn Downtown did the trick. It is an older hotel (vintage mid 70s I would estimate) but it is clean, comfortable, quiet, and has excellent staff.

I would happily stay there again.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TypeYourNameHere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Saad E, General Manager at Holiday Inn Downtown Dubai, responded to this review, September 7, 2013
Dear Valued Guest,

Thank you for your comments regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention
We appreciate the candid feedback we receive and welcome any opportunity to improve meanwhile I assured you that the hotel.The completed a renovation for the main restaurant last month and Swimming pool a renovation in process now

Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing IHG.

Saad Eldahhar
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Riyadh, Saudi Arabia
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 7, 2013

Good 4 Star hotel in Dubai. Staff is family friendly. Rooms are comfortable and clean. Breakfast needs more variety. Hotel price reasonable. Thank you for good service. I am very impressed with this hotel. I will come back again

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Ahmed A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafiek A, Manager at Holiday Inn Downtown Dubai, responded to this review, August 8, 2013
Dear Valued Guest,
Thank you for your recent correspondence regarding Holiday Inn Downtown team and . We appreciate you taking the time to make us aware of your delightful experience during your recent stay.
We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make Holiday Inn Downtown Dubai a leader in excellence.
Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing IHG.

Rafik Abou El Fadl
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
MILANO
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed July 18, 2013

I Stayed in this hotel last June . for 2 nights.i arrived early in the morning and they allowed me to check in free , that was nice touch . The hotel looks good and clean . The room was not that big but was clean thanks to the cleaner . The hotel is near to the metro station . so few meters away to it was fine for me specially in that hot weather .
on the roof top you will find the coffee shop and the swimming pool , the staff are nice .
Will recommend this hotel for my friends .

  • Stayed June 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank MAZEN T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafiek A, Manager at Holiday Inn Downtown Dubai, responded to this review, July 20, 2013
Dear Valued Guest

Thank you very much for taking the time to write to us to let us know about your recent stay at the Holiday Inn Downtown Dubai.
Nothing pleases more than to have such a loyal guest like you.

Your feedback is very important to us, and it will be shared with the entire staff so we can keep focusing what's matter to us which is delivering great service and product.

We look forward to welcoming you back at your second home the Holiday Inn Downtown Dubai, UAE in the near future.

Thank you for choosing IHG.

Rafik Abou El Fadl
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed July 4, 2013

I am very impressed with this hotel, the helpful front desk staff, the cleanliness (Ramesh the cleaner was great!), the warmest welcome I have received for years, and the location next to Al-Rigga metro which is a short ride from the airport makes this a fantastic hotel. The pool isn't olympic size, and it could be described as dated but if you need a 5 star hotel with a large pool please book into the Ritz and accept 5 times the price. Your choice.

Room Tip: Choose the 5th floor.
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  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Grape11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafiek A, Manager at Holiday Inn Downtown Dubai, responded to this review, July 5, 2013
Dear Valued Guest,
Thank you for your recent correspondence regarding Holiday Inn Downtown team and . We appreciate you taking the time to make us aware of your delightful experience during your recent stay.
We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make Holiday Inn Downtown Dubai a leader in excellence.
Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing IHG.

Rafik Abou El Fadl
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Roanoke
1 review
Reviewed June 29, 2013

Had a wonderful stay from entrance, during my stay and exit. Everyone in all areas and service was the best. They need no more training. I did not know that I could be so happy. Everyone should be given a (money-raise and a day off with pay).

Room Tip: My room's location could not have been better. I was so happy, I danced
See more room tips
  • Stayed June 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank movinglevel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafiek A, Manager at Holiday Inn Downtown Dubai, responded to this review, June 29, 2013
Dear Valued Guest,
Thank you for your recent correspondence regarding Holiday Inn Downtown team and . We appreciate you taking the time to make us aware of your delightful experience during your recent stay.
We are always pleased to receive praise and acknowledgment of such a positive nature. It is truly rewarding when a guest recognizes our staff’s efforts and takes the time to say thank you. Your comments will be shared with our entire staff, as reinforcement to continue their efforts to make Holiday Inn Downtown Dubai a leader in excellence.
Once again, thank you for your thoughtful comments. We look forward to the opportunity of serving you in the future. Thank you for choosing IHG.

Rafik Abou El Fadl
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dubai, United Arab Emirates
Level 6 Contributor
126 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed June 28, 2013

Hotel beautiful location to find restaurants, markets and metro Simple Steps
But Old hotel furniture needs to change the service is not bad but not good level
When attending the reception I did not find one doorman is completed Procedures me
I have a feeling that the hotel is not of IHG

  • Stayed May 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank abdulla199
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rafiek A, Manager at Holiday Inn Downtown Dubai, responded to this review, June 29, 2013
Dear Sir,
Thank you for your comments regarding your experience during your recent stay. I greatly appreciate you taking the time to bring this matter to my attention and apologize for any inconvenience you may have experienced during your stay.
We appreciate the candid feedback we receive and welcome any opportunity to improve meanwhile I assured you that the hotel will start in a renovation process for the main restaurant and Swimming pool pavement.
Once again, we appreciate you taking the time to share your comments with us. We know you have many choices when it comes to lodging and we hope you will continue to choose Holiday Inn Downtown Dubai for your future travel needs.

Rafik Abou El Fdal
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Downtown Dubai

Property: Holiday Inn Downtown Dubai
Address: Al Rigga Al Rigga Rd | Haleefat Area , hamad Bin Abdulla Road West, Dubai 9100, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#131 Spa Hotel in Dubai
#230 Luxury Hotel in Dubai
Price Range (Based on Average Rates): $
Hotel Class:4 star — Holiday Inn Downtown Dubai 4*
Number of rooms: 139
Official Description (provided by the hotel):
Holiday Inn Downtown Dubai has an excellent location only 10 minutes drive from Dubai International Airport and Dubai International Convention / Exhibition Centre on Sheikh Zayed Road. Also, it is within close proximity from the Dubai Creek , Dubai Museum, the famed Gold & Spice Souks as well as the modern shopping mall, City Centre. The four star hotel is ideal for both business and leisure guests featuring 139 newly renovated rooms equipped with high-speed internet access and 32 LCD TV. Other facilities include an outdoor rooftop swimming pool, gym, sauna and steam room. The Bistro restaurant, lounge and bar offer tempting dishes from around the world including themed nights and the famous Holiday Inn Breakfast. 24 hour room service is also available. For business meetings, the hotel has two meeting rooms with natural daylight that can accommodate up to 80 people. Executive room rates include complimentary high-speed internet access in the rooms, and breakfast. Other famous attractions in Dubai include the Burj Al Arab, Mall of the Emirates, Ski Dubai, and Wild Wadi which are all within a 30 minute drive. ... more   less 
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Also Known As:
Holiday Inn Downtown Dubai Hotel Dubai
Holiday Inn Dubai
Dubai Holiday Inn

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