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“Very good option convenient for DIFC and downtown”
Review of Crowne Plaza Dubai

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Crowne Plaza Dubai
Ranked #146 of 554 Hotels in Dubai
Certificate of Excellence
Reviewed October 21, 2013

I've stayed many times at this hotel. If I think about the condition of the rooms and of the hotel generally, and compare it with what's available in Dubai, this place hardly deserves a rating. What lifts it out of its place in the natural order is that staff, the service and the location. Rooms are adequate and are always clean. Beds are comfortable The common areas of the hotel are tired. That said, the staff on the door, at reception and at all the F&B outlets are just lovely. It's clear that the management manage to infuse a passion for this place that the infrastructure can't support unaided. And they deserve great credit for this achievement. I only stay here when the Ritz Carlton, Emirates Towers etc are out of my price range but I'm never disappointed. I always feel welcome here, enjoy my stay and feel that I get value for money. Not often I feel like that in today's Dubai. Well done Crowne Plaza!

  • Stayed: October 2013, traveled on business
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1  Thank ViatorMundi_GVA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza D, General Manager at Crowne Plaza Dubai, responded to this reviewResponded October 23, 2013

Dear “ViatorMundi_GVA”,
We are glad to read your wonderful feedback about your stay at Crowne Plaza Dubai and thank you for the time posting it here on Tripadvisor.
Our goal is to achieve valuable guest satisfaction and we are happy that it has been achieved on this occasion.

We are pleased to know there were so many positive aspects to your stay and we are delighted that our staff managed to make your stay an enjoyable one. We strive to get better all the time to provide our wonderful guests' such as yourself something to look forward to.

We will definitely share your feedback with the management and staff.

Again thank you for your recommendation to other travelers and we look forward to welcoming you back in the near future.

Kind Regards,
James Young
General Manager, Crowne Plaza Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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882 - 888 of 1,531 reviews

Reviewed October 18, 2013

as i am a member of prestige club mostly i stay at this hotel , over the last 10 years it has gone for little changes and up grading ,the location at the hart of the city and near to the metro so easily you can reach almost any where with little fare ,the rooms are acceptable but no much view unless you are facing the main road and swimming pool their are plenty restaurant to choose from but expensive ,the health club is bit small ,swimming pool is reasonable .the nit club not that popular as they pref are only couples or resident ,staff are wonderful they well do their best to satisfy you

Room Tip: rooms phasing north ,swimming pool side
  • Stayed: October 2013, traveled solo
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1  Thank malalla
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza D, General Manager at Crowne Plaza Dubai, responded to this reviewResponded October 21, 2013

Dear “malalla”,
We would like to thank you for your continued support and for taking the time to write a review of your stay at Crowne Plaza Dubai here on Tripadvisor.
As you have mentioned, our hotel is centrally located making us ideal for business as well as for leisure. We hope you were able to try our new restaurant – Chamas Churrascaria & Bar which is a meat lovers’ paradise.
Thank you for your feedback about our Crowne Fitness, outdoor pool and Zinc Night Club. Please note that they will not go unnoticed but will be shared with the management and staff.
We look forward to welcoming you back in the near future.

Best Regards,
James Young
General Manager, Crowne Plaza Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 17, 2013

We stayed for three nights and couldn't fault a thing. The room was spacious, spotless and had spectacular views. The staff were wonderful and couldn't do enough to help. We were there to celebrate a family occasion and the staff made sure it was a memorable experience. Breakfast was lovely, great, relaxed atmosphere and plenty choice. Will absolutely be staying here again on our next visit to Dubai.

  • Stayed: October 2013, traveled with family
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1  Thank jannylou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza D, General Manager at Crowne Plaza Dubai, responded to this reviewResponded October 20, 2013

Dear “Jannylou”,
Thank you for your wonderful review of your recent stay at Crowne Plaza Dubai and for taking the time to share it here on Tripadvisor.
We are so pleased that our staff managed to assist you in all your needs and made your stay a memorable one. We will be happy to share your feedback with the management and colleagues.
We look forward to having the pleasure of welcoming you back again.
Kind Regards,
James Young
General Manager, Crowne Plaza Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 14, 2013

Whenever I travel to Dubai I always stay here. Great location in the heart of the city and the staff are friendly and accomodating. Restaurants are great and you can ALWAYS get a cab out front AWESOME

Stayed: March 2013, traveled as a couple
1  Thank DAS030994
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza D, General Manager at Crowne Plaza Dubai, responded to this reviewResponded October 20, 2013

Dear “DAS030994”,
We are delighted to read your wonderful feedback of your stay at Crowne Plaza Dubai and thank you for always choosing us.
It’s always encouraging to know how pleasant our guests’ stay was.
Your kind comments will surely be shared with the rest of the team and appreciated. We do hope to welcome you on your next visit to the hotel.

Kind Regards,
James Young
General Manager, Crowne Plaza Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 13, 2013

I stayed recently at Crowne Plaza for few days. Good Location, easy transport whether its Taxi or Metro which is just couple of yards from the hotel. Rooms was clean however the AC did not work in the room most of the time and when worked used to make lot of noise. Had to update the Manager on duty couple of times and it looked as if our issue is not their priority and were offered another room on the last day of our stay, which was of no help. The hotel, Food, location is good. Nothing great for the price you pay. However service is not up to the standards.

I would come back just to see if the service is consistently poor or if that was just one occasion.
Overall it was just ok. But i do expect high standards of service for the reputation Crowne Plaza has.

Room Tip: Please check AC units if they work or if they make any noise as you enter your room.
  • Stayed: July 2013, traveled with family
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1  Thank Alan A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza D, General Manager at Crowne Plaza Dubai, responded to this reviewResponded October 20, 2013

Dear “Alan A”,
Thank you for taking the time to write a review of your stay at Crowne Plaza Dubai here on Tripadvisor.
We appreciate your feedback about the hotel, food and location. We are sorry to hear about the inconvenience you encountered during your stay. We have sent you direct message so we can further investigate on what happened. We look forward to hearing from you soon.
We sincerely hope that we will have the pleasure of welcoming you back in the near future so that we can provide you with a more complete experience.

Kind Regards,
James Young
General Manager, Crowne Plaza Dubai

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Reviewed October 12, 2013

This hotel is in a good location. Getting to Dubai mall and the airports of which both are not far away is a breeze. You can hail a cab at the drive way and it would cost a min 10AED but do note coming back will be more.
The gym has new equipment(4 working treadmills, bicycles & lots of weights) and sized adequately. Service staff at the front desk & morning breakfast restaurant are also courteous.Spread was acceptable, squeezed between a layout top and several tables. Rooms & toilets are clean enough.
This is an older hotel and the facade looks aged and some renovations can really help this hotel compete better with others that are sprouting up near her.

  • Stayed: October 2013, traveled on business
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1  Thank donovanSY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza D, General Manager at Crowne Plaza Dubai, responded to this reviewResponded October 12, 2013

Dear “donovanSY”,
We would like to thank you for taking the time to write a review of your stay at Crowne Plaza Dubai here on Tripadvisor.
As you have mentioned, we are centrally located making our hotel ideal for business as well as for leisure. Thank you for your feedback about Crowne Fitness, service & staff and the breakfast. We have a new restaurant called Chamas Churrascaria & Bar which provide authentic Brazilian dining experience. We hope you will have a chance to try it on your next visit.
All your comments will not go unnoticed and will be shared with the management and staff.
We look forward to welcoming you back in the near future.

Kind Regards,
James Young
General Manager, Crowne Plaza Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 12, 2013

Crowne Plaza Sheikh Zayed is one of my favorite hotels of the world. Everything from airport pickup to the entire stay is wonderful. They have opened a new Brazilian restaurant, all meat lovers do check it out. The sea food night at Al Dana had some a great spread. Also would like to mention the Lebanese restaurant, a fun place to spend an evening. The rooms are comfortable, the location,, bang on especially you have two metros on a walking distance to the Hotel. The wonderful thing about Crowne Plaza is the staff, it feels familiar to be greeted by Khalid always. I went for a conference so had a opportunity to be part of their Meetings and Conventions, which again was wonderfully setup... shaking a leg at the Zinc was a great way for an evening to come to an end.

  • Stayed: October 2013, traveled on business
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1  Thank Anita L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza A, General Manager at Crowne Plaza Dubai, responded to this reviewResponded October 12, 2013

Dear “Wanderlusttrokker”,

It is thrilling to read your wonderful review of your stay at Crowne Plaza Dubai and thank you for taking the time to post it here on Tripadvisor.

We are delighted to note that your feedback that we are one of your “favorite hotels in the world”. Thank you for your feedback about our restaurants and we are happy that you tried our new addition Chamas.

We will share your comments with our management & staff. Our guests’ complete satisfaction is our main goal at Crowne Plaza Dubai and it is rewarding to learn this has been achieved on this occasion.
We look forward to have the pleasure of welcoming you back to our hotel in the not too distant future.
Best Regards,
James Young
General Manager, Crowne Plaza Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dubai

Address: Sheikh Zayed Al Nahyan Road, Dubai 23215, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#86 Romantic Hotel in Dubai
#86 Business Hotel in Dubai
#104 Family Hotel in Dubai
#129 Luxury Hotel in Dubai
Price Range: $110 - $313 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Dubai 5*
Number of rooms: 568
Official Description (provided by the hotel):
Productivity and comfort come together at Crowne Plaza Dubai, which sits in the heart of Dubai's business district. With 15 meeting spaces, spacious guest rooms and wide-ranging amenities, we're redefining the business travel experience. Situated across the street from the Dubai World Trade Center, the Crowne Plaza is one of the most conveniently located hotels on Sheikh Zayed Road. The Dubai Metro lies a few steps away, and complimentary hotel shuttles offer regular service to Kite Beach and the Dubai Mall. If you're in town on business, our dedicated team of event planners can help you execute seamless events in our innovative meeting rooms or our ballroom that accommodates up to 1,800 people. Stay connected with free Wi-Fi access throughout the hotel, and visit the business center for your printing needs. When you're ready to relax, cool off in our outdoor pool or unwind with a massage, sauna and steam bath at the Crowne Fitness. You can also meet friends or hold quick business meetings in one of our 13 on-site restaurants and bars. At the end of the day, enjoy the amenities of your guest room. Drift off to sleep with the help of our special Sleep Advantage system, which includes relaxing aromatherapy kit and ultra-soft premium bedding for the ultimate hotel accommodation in Dubai. ... more   less 
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Also Known As:
Dubai Crowne Plaza
Crown Plaza Dubai
Crown Plaza Hotel Dubai
Crowne Plaza Hotel Dubai

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