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“Good Hotel”
Review of Crowne Plaza Dubai

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Crowne Plaza Dubai
Ranked #153 of 556 Hotels in Dubai
Certificate of Excellence
Reviewed July 8, 2013

Had a stay in this hotel for 3 nights last week. It is in a good location with plenty of retaurants around and very near to the train station where you can go around the nice malls and shops in Dubai. The rooms are however a little dated though clean and organized. An unpleasant experience is the non- pick up of my pre arranged hotel transfer from DXB. I called the hotel a couple of times when i arrived but still no car came. I had to take the taxi going to the hotel and eventually was late for my meeting. A hotel staff came to apologize for the incident, i accepted but i was being charged for the transport upon check out which delayed me some more again. Hope the hotel rectifies this.

Stayed: July 2013, traveled on business
Thank Jon P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza D, General Manager at Crowne Plaza Dubai, responded to this reviewResponded July 9, 2013

Dear “Jon P”,
We would like to thank you for taking the time to post a review of your stay at Crowne Plaza Dubai here on Tripadvisor.
Thank you for your feedback about the location. We also have 12 award winning restaurants that you can choose from within the hotel building. For your future reference, we offer complimentary shuttle bus to major malls in Dubai. We are happy to inform you that we just completed bedroom upgrades and we hope you will have a chance to stay in one of our newly refurbished rooms in the near future.
We are sorry to hear about the inconvenience you have encountered with the hotel pick up. We have sent you a direct message to get more information so we can investigate further what had happened. Rest assured that this is not the usual service that Crowne Plaza Dubai has always been known for.

We hope that we will have the opportunity to restore your confidence in Crowne Plaza Dubai.

Best Regards,
James Young
General Manager, Crowne Plaza Dubai

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948 - 954 of 1,558 reviews

Reviewed July 3, 2013

The Crowne Plaza is an older style stylish hotel. It has many aspects that make it worthy of a good rating. The staff were very willing to assist with all aspects of my stay. The gym is first rate as is the Harvester's bar. It is a smoking bar and popular with the locals. The room I had was first rate on the 11th floor. The room had a seating area with quality fixtures and was spacious. This hotel is not the top notch in Dubai. It is, however, a good value well situated comfortable place to stay with many facilities that you will not get in similar price bracket hotels.

  • Stayed: July 2013, traveled solo
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Thank Austin C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza D, General Manager at Crowne Plaza Dubai, responded to this reviewResponded July 6, 2013

Dear “Austin C”,
We are thrilled to read your review of your recent stay at Crowne Plaza Dubai and thank you for taking the time to share it here on Tripadvisor.
We are delighted to note your comments about the staff, Crowne Fitness, Harvester’s Pub, your room, hotel’s facilities and location. We aim to continuously improve our products and services as we undergo several phases of renovation throughout the hotel.
We will be happy to share your feedback with the management and staff.
Once again thank you for your recommendation and we look forward to having you back in the hotel.
Kind Regards,
James Young
General Manager, Crowne Plaza Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 28, 2013

We stayed in June 2013 and were very happy. It is an older style hotel but very clean and for the price was very good value. Quiet, comfortable, air conditioned room. The staff are polite and helpful. Good breakfast with endless hot and cold choices. Free WiFi. There is a free airport shuttle bus from the hotel. The location is excellent and taxi's are in front of the hotel and not very expensive. It was impossible to walk anywhere due to the heat in June also Dubai is a very large city. We got the Hop on Bus over two days and did the Red line one day and the Blue line the next. One evening we went to Dubai Mall at 6.30pm and watched the Fountain Show which happens each 1/2 hour and is quite spectacular, the water dances to different songs each time. We ate at the Lebanese restaurant overlooking the fountain, a bit expensive but worth it. Go to the top of the tallest building in the world, the Burj Khalifa. We had to pre-book tickets before leaving for our holiday. Late afternoon around 5.30pm was good as it was possible to see the sights by day and by night, night time was more spectacular. A visit to The Palms, Jumeirah is also worthwhile, make sure you take a trip on the monorail it doesn't cost very much and gives a spectacular view of the Island.

  • Stayed: June 2013, traveled as a couple
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2  Thank Patricia B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza D, General Manager at Crowne Plaza Dubai, responded to this reviewResponded June 30, 2013

Dear Ms. Patricia,
Thank you for choosing Crowne Plaza Dubai and for taking the time to write a review of your stay here on our website.
We are thrilled to note that you had a great time during your stay with us. Thank you for your comments about the hotel’s cleanliness, value, rooms, staff, breakfast, Wi-fi, location and shuttle bus. Our hotel aims to continuously improve our products and offers. We are undergoing several phases of renovation that includes bedroom upgrades which was just completed this April.
It is great that you were able to get around Dubai. Thank you for your recommendations.
We hope to have the opportunity to welcome you back in the near future.

Kind Regards,
James Young
General Manager, Crowne Plaza Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 14, 2013

In Dubai for 2.5 days.
13th floor Captain's Suite.
Very nice and clean room.
Great value for money.
Very friendly and international staff.
Very convenient location (metro station, walking distance from Burj Khalifa and Dubai Mall),...
I recommend this hotel for business travellers, not for families with children though.

  • Stayed: June 2013
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Thank Travelbird19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza D, General Manager at Crowne Plaza Dubai, responded to this reviewResponded June 15, 2013

Dear “CeeLoo1974”,
We would like to thank you for taking the time to write a review of your stay at Crowne Plaza Dubai here on Tripadvisor.
We are thrilled to note that you had a great stay with us. We appreciate your comments about the hotel’s cleanliness, value for money, staff and location.
It has been our pleasure to have the opportunity to look after you and being of service to you.

We look forward to welcoming you again in the near future.

Best regards,

James Young
General Manager, Crowne Plaza Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2013

Location of property, is really worth for money, staff is very friendly with vast choice of breakfast menu and especially serving Indian Tea- must require for Indian. Good Internet (Free!!!) makes stay amazing while keeping in touch with friends & Family.

  • Stayed: June 2013, traveled on business
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Thank V D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza D, General Manager at Crowne Plaza Dubai, responded to this reviewResponded June 15, 2013

Dear “V D”,
Thank you for taking the time to share your feedback of your stay at Crowne Plaza Dubai here on Tripadvisor.
Thank you for recognizing the service you have received from our staff, at the same time the hotel’s location, breakfast, internet and value for money.
We will be happy to share it with the management and staff.
We look forward welcoming you back to Crowne Plaza Dubai.
Best Regards,
James Young
General Manager, Crowne Plaza Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2013

Excellent location, great restaurants and usual crowne service but the hotel has an old theme. I stayed in the residence tower, which is recently renovated but they seem to have kept it as before, not sure what was renovated!!. Floors, colors and furniture reflect the 90s for me.
I stayed recently in Crowne plaza at Dubai diera, it's renovated as well but to a much better theme and overall atmosphere. Unless the location is a must and you only wanna stay in Crowne plaza, I would recommend other new hotels around this one or other crowne plazas in town.

  • Stayed: June 2013
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Thank malraisi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza D, General Manager at Crowne Plaza Dubai, responded to this reviewResponded June 11, 2013

Dear "malraisi"

Thank you for taking the time to convey your comments regarding your recent experience with us at Crowne Plaza Dubai.

As you mentioned we are centrally located making us an ideal place for business and leisure travelers alike. We are glad to hear that you think our services our "excellent" and thrilled to note you enjoyed our restaurants.

We are sorry to hear that we did not meet your expectations with our rooms. We constantly strive to provide an environment of comfort and value to our guests; therefore, we are sincerely concerned when we fall short of your expectations. Your comments are very important to us and will not go unnoticed.


In the mean time, we do hope to welcome you back to our hotel in the near future.

Best Regards,

James Young

General Manager, Crowne Plaza Dubai

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 7, 2013 via mobile

Value for money.. But should get renovated as it will really help to the hotel & the guests too.. As its on the best location & metro also is at walking distance
I had a lovely stay will stay again whenever I ll go to Dubai..

  • Stayed: June 2013
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Thank Dishakalra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Crowne Plaza D, General Manager at Crowne Plaza Dubai, responded to this reviewResponded June 9, 2013

Dear “Dishakalra”

We would like to thank you for choosing Crowne Plaza Dubai and for taking the time to write a review of your stay here on Tripadvisor.

As you have mentioned, we are centrally located making our hotel ideal for business travelers as well as for leisure.

We have recently undergone several phases of renovation including bedroom upgrades as we aim to continuously improve our products and offers.

We do appreciate your feedback as it helps us in improving our services for future guests of the hotel like yourself.

In the mean time, we are looking forward to welcoming you back in the near future.

Kind Regards,
James Young
General Manager, Crowne Plaza Dubai

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Dubai

Address: Sheikh Zayed Al Nahyan Road, Dubai 23215, United Arab Emirates
Phone Number:
Location: United Arab Emirates > Emirate of Dubai > Dubai
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#86 Romantic Hotel in Dubai
#86 Business Hotel in Dubai
#104 Family Hotel in Dubai
#134 Luxury Hotel in Dubai
Price Range: $144 - $344 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Crowne Plaza Dubai 5*
Number of rooms: 568
Official Description (provided by the hotel):
Productivity and comfort come together at Crowne Plaza Dubai, which sits in the heart of Dubai's business district. With 15 meeting spaces, spacious guest rooms and wide-ranging amenities, we're redefining the business travel experience. Situated across the street from the Dubai World Trade Center, the Crowne Plaza is one of the most conveniently located hotels on Sheikh Zayed Road. The Dubai Metro lies a few steps away, and complimentary hotel shuttles offer regular service to Kite Beach and the Dubai Mall. If you're in town on business, our dedicated team of event planners can help you execute seamless events in our innovative meeting rooms or our ballroom that accommodates up to 1,800 people. Stay connected with free Wi-Fi access throughout the hotel, and visit the business center for your printing needs. When you're ready to relax, cool off in our outdoor pool or unwind with a massage, sauna and steam bath at the Crowne Fitness. You can also meet friends or hold quick business meetings in one of our 13 on-site restaurants and bars. At the end of the day, enjoy the amenities of your guest room. Drift off to sleep with the help of our special Sleep Advantage system, which includes relaxing aromatherapy kit and ultra-soft premium bedding for the ultimate hotel accommodation in Dubai. ... more   less 
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Also Known As:
Dubai Crowne Plaza
Crown Plaza Dubai
Crown Plaza Hotel Dubai
Crowne Plaza Hotel Dubai

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